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Live Chat Service Jobs (NOW HIRING)

Connexa Worx

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Respond promptly to customer inquiries via phone, email, and live chat. * Provide accurate information regarding products and services. * Assist in resolving customer complaints and issues in a ...

Connexa Worx

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Respond promptly to customer inquiries via phone, email, and live chat. * Provide accurate information regarding products and services. * Assist in resolving customer complaints and issues in a ...

Allied Staffing

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Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

The Tier 1 Customer Service representative plays a vital role in delivering prompt and accurate ... Provide customer support via phone, live chat, and ticketing systems * Resolve technical and ...

We Sell Mats

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Customer Service Representative

Statesville West, NC · On-site

$16 - $18.25/hr

Customer Service Representative Reports to: Director of Operations | Statesville, NC (in-office ... Handle inbound calls, emails, and live chat professionally and promptly. * Answer product questions ...

New

Foundever

Digital Sales Chat Representative

Fort Smith, AR · On-site

$17.50/hr

Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 ... Experience recommending products or services that match customer needs (including upsell/cross-sell ...

LPL Financial

Digital Manager, Service Center

Tempe, AZ · On-site +1

$66K - $111K/yr

You'll guide them in delivering exceptional service to our valued investors and advisors across live chat, web inquiries, and email. Your mission is to provide real-time coaching, develop your team ...

LPL Financial

Digital Manager, Service Center

Fort Mill, SC · On-site +1

$66K - $111K/yr

You'll guide them in delivering exceptional service to our valued investors and advisors across live chat, web inquiries, and email. Your mission is to provide real-time coaching, develop your team ...

Limitless East Marketing

Customer Service Specialist

Miami, FL · On-site

$16.25 - $21.50/hr

You will engage with customers through various channels, including phone, email, and live chat ... Resolve product or service problems by clarifying customer complaints, determining the cause, and ...

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All JobsLive Chat Service Jobs

Live Chat Service information

What is a live chat service?

A Live Chat Service is an online customer support tool that allows businesses to communicate with their website visitors or customers in real-time via instant messaging. Live chat agents can answer questions, resolve issues, and provide assistance instantly, improving customer satisfaction and engagement. Many companies use live chat services to enhance their customer support, increase sales, and offer timely help without the need for phone calls or emails.

What are the key skills and qualifications needed to thrive as a live chat service representative?

To thrive as a Live Chat Service Representative, you need strong written communication skills, fast typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat software platforms, CRM systems, and basic troubleshooting techniques is typically required. Exceptional problem-solving, patience, and the ability to multitask are crucial soft skills for delivering superior customer support. These skills are vital for providing quick, accurate, and positive customer experiences in a digital service environment.

What are some common challenges faced by live chat service representatives, and how can they be addressed?

Live chat service representatives often encounter challenges such as managing multiple chats simultaneously, dealing with frustrated customers, and maintaining quick response times while providing accurate information. To address these, it's important to develop strong multitasking and communication skills, become familiar with the company's knowledge base, and utilize canned responses effectively. Regular training and support from team leads also help representatives stay updated on best practices and handle difficult situations with confidence.

How do you become a live chat service agent?

To become a live chat service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may prefer prior experience in customer support or related fields, and training is often provided on the job.

What is the difference between Live Chat Service vs Customer Support Representative?

AspectLive Chat ServiceCustomer Support Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma; customer service training
Work EnvironmentOnline, remote, or call center settingsOffice or remote, interacting via phone, email, or chat
Industry UsageCustomer service, e-commerce, tech supportRetail, telecom, banking, tech
Primary RoleResponding to customer inquiries via live chatHandling customer issues across channels

Live Chat Service specialists focus on real-time online communication, primarily through chat platforms, while Customer Support Representatives may handle multiple channels like phone, email, and chat. Both roles require strong communication skills, but Live Chat Service roles are more specialized in digital, text-based interactions.

More about Live Chat Service jobs
What job categories do people searching Live Chat Service jobs look for? The top searched job categories for Live Chat Service jobs are:
Live Chat Service jobs near you
Infographic showing various Live Chat Service job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 5% Part Time, 5% Temporary, and 5% Contract. Highlights an 89% In-person, and 11% Remote job distribution.

Service Department Appointment Coordinator

Competition Auto Group

Saint James, NY • On-site

$19 - $21/hr

Full-time

Posted 4 days ago

Job description

Description:
  • Make outbound and receive inbound customer calls and establish follow-ups with service appointments.
  • Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
  • Utilize dealership-specific service-related software.
  • Make scheduled vehicle service appointments for customers and answer questions regarding vehicle service-related issues.
  • Be friendly, professional, courteous, and efficient when working with all customers and employees.
Requirements:
  • Previous roles based on strong customer service experience
  • Automotive BDC experience preferred
  • Must have strong computer skills