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Live Chat Service Jobs (NOW HIRING)

Connexa Worx

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Respond promptly to customer inquiries via phone, email, and live chat. * Provide accurate information regarding products and services. * Assist in resolving customer complaints and issues in a ...

Connexa Worx

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Respond promptly to customer inquiries via phone, email, and live chat. * Provide accurate information regarding products and services. * Assist in resolving customer complaints and issues in a ...

Delegate CX

Home-Based Customer Support Representative

$17.50 - $22.25/hr

Manages multiple service cases and meets performance goals under pressure What You Will Do * Provide front-line customer support via live chat and email. * Staff will provide front-line customer ...

North Austin

1st Line Customer Support

Austin, TX · On-site

$18.75 - $25/hr

Deliver prompt and professional live chat assistance to patients, visitors, and healthcare staff. * Resolve inquiries related to appointments, medical services, billing, and general hospital ...

Northwest Austin

1st Line Customer Support

Austin, TX · On-site

$18.50 - $24.75/hr

Deliver prompt and professional live chat assistance to patients, visitors, and healthcare staff. * Resolve inquiries related to appointments, medical services, billing, and general hospital ...

Alphabe Insight Inc

Customer Service Agent

Cincinnati, OH · On-site

$15 - $20/hr

Respond promptly and professionally to customer inquiries via phone, email, and live chat. * Assist customers in understanding products and services to provide accurate information and guidance.

Alphabe Insight

Customer Service Agent

Cincinnati, OH · On-site

$15 - $20/hr

Respond promptly and professionally to customer inquiries via phone, email, and live chat. * Assist customers in understanding products and services to provide accurate information and guidance.

Alphabe Insight Inc

Customer Service Agent

Cincinnati, OH · On-site

$14.75 - $20/hr

Respond promptly and professionally to customer inquiries via phone, email, and live chat. * Assist customers in understanding products and services to provide accurate information and guidance.

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Live Chat Service information

What is a Live Chat Service?

A Live Chat Service is an online customer support tool that allows businesses to communicate with their website visitors or customers in real-time via instant messaging. Live chat agents can answer questions, resolve issues, and provide assistance instantly, improving customer satisfaction and engagement. Many companies use live chat services to enhance their customer support, increase sales, and offer timely help without the need for phone calls or emails.

What are the key skills and qualifications needed to thrive as a Live Chat Service Representative, and why are they important?

To thrive as a Live Chat Service Representative, you need strong written communication skills, fast typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat software platforms, CRM systems, and basic troubleshooting techniques is typically required. Exceptional problem-solving, patience, and the ability to multitask are crucial soft skills for delivering superior customer support. These skills are vital for providing quick, accurate, and positive customer experiences in a digital service environment.

What are some common challenges faced by live chat service representatives, and how can they be addressed?

Live chat service representatives often encounter challenges such as managing multiple chats simultaneously, dealing with frustrated customers, and maintaining quick response times while providing accurate information. To address these, it's important to develop strong multitasking and communication skills, become familiar with the company's knowledge base, and utilize canned responses effectively. Regular training and support from team leads also help representatives stay updated on best practices and handle difficult situations with confidence.

What is the difference between Live Chat Service vs Customer Support Representative?

AspectLive Chat ServiceCustomer Support Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma; customer service training
Work EnvironmentOnline, remote, or call center settingsOffice or remote, interacting via phone, email, or chat
Industry UsageCustomer service, e-commerce, tech supportRetail, telecom, banking, tech
Primary RoleResponding to customer inquiries via live chatHandling customer issues across channels

Live Chat Service specialists focus on real-time online communication, primarily through chat platforms, while Customer Support Representatives may handle multiple channels like phone, email, and chat. Both roles require strong communication skills, but Live Chat Service roles are more specialized in digital, text-based interactions.

More about Live Chat Service jobs
What job categories do people searching Live Chat Service jobs look for? The top searched job categories for Live Chat Service jobs are:
Live Chat Service jobs near you
Infographic showing various Live Chat Service job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.
SCU Live Customer Service Rep

SCU Live Customer Service Rep

SC State Credit Union

Columbia, SC • On-site

$16.78 - $19.71/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

Job description

Are you passionate about delivering exceptional service to customers? Join SC State Credit Union as a Live Customer Service Representative in Columbia! By interacting with members in real-time, you'll have the chance to make a positive impact on their financial journey. This role offers an exciting opportunity to showcase your problem-solving skills and provide personalized solutions to our valued members. As part of a high-performing team that values excellence, you'll play a vital role in upholding our customer-centric culture.
Duties of a SCU live customer service rep!
As a new Live Customer Service Representative at SC State Credit Union, you'll start each day by assisting members with their inquiries via live chat, phone calls, email or video chat. Your main responsibility will be addressing their needs promptly and accurately while maintaining a friendly and professional demeanor. You will be required to learn the ITM software and perform Teller transactions in DNA by utilizing our new ITM capabilities. You'll have the opportunity to deepen your knowledge of financial products and services to better serve our members. Collaborating with team members to ensure consistent service delivery and contributing to a positive work environment will be key aspects of your daily routine.
Embrace the challenge of learning and growing in a dynamic customer-centric setting based in Columbia.
Are you the SCU Live Customer Service Rep we're looking for?
To excel as a Live Customer Service Representative at SC State Credit Union, strong communication skills are essential. You should be articulate, empathetic, and able to convey complex information in an understandable manner. Exceptional listening skills will help you address members' needs effectively and provide personalized solutions. A customer-centric mindset, attention to detail, and the ability to multitask in a fast-paced environment are also crucial for success in this role. A high school education is required with one year of experience in an operational, technical or member service role at a financial institution.
Benefit Package!
  • Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
  • 401K with employer matching contributions
  • Tuition Reimbursement
  • Federal Reserve Banks Holiday Schedule
  • And more!

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