ZipRecruiter

Log In

1

Live Chat Service Jobs (NOW HIRING)

Connexa Worx

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

Respond promptly to customer inquiries via phone, email, and live chat. * Provide accurate information regarding products and services. * Assist in resolving customer complaints and issues in a ...

Connexa Worx

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Respond promptly to customer inquiries via phone, email, and live chat. * Provide accurate information regarding products and services. * Assist in resolving customer complaints and issues in a ...

Connexa Worx

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Respond promptly to customer inquiries via phone, email, and live chat. * Provide accurate information regarding products and services. * Assist in resolving customer complaints and issues in a ...

Auxiant

Customer Service Specialist

Cedar Rapids, IA · On-site

$16.75 - $22.25/hr

... a Customer Service Specialist in our Cedar Rapids, IA office. Auxiant is a third party ... Answer provider phone, live chat, and secure email questions regarding claim status and benefits ...

North Austin

1st Line Customer Support

Austin, TX · On-site

$18.75 - $25/hr

Deliver prompt and professional live chat assistance to patients, visitors, and healthcare staff. * Resolve inquiries related to appointments, medical services, billing, and general hospital ...

Auxiant

Customer Service Specialist

WI · Remote

$17.50 - $23/hr

... Customer Service Specialist . Auxiant is a third party administrator of self-funded employee ... Answer provider phone, live chat, and secure email questions regarding claim status and benefits ...

Northwest Austin

1st Line Customer Support

Austin, TX

$18.50 - $24.75/hr

Deliver prompt and professional live chat assistance to patients, visitors, and healthcare staff. * Resolve inquiries related to appointments, medical services, billing, and general hospital ...

Auxiant

Customer Service Specialist

Madison, WI · On-site

$17.25 - $22.75/hr

Answer provider phone, live chat, and secure email questions regarding claim status and benefits ... Proven customer service experience required * Medical insurance background preferred * High school ...

Artech

Chat Support Agent

Smyrna, TN

The Chat Support Agent provides live chat assistance to dealers, offering general support and ... Provides help desk assistance and direction on Chat to dealership service, parts and warranty ...

New

SS&C

Manager, Investor Services - PA2026Q2GCC036-

OR · Remote

This position will have strong oversight of correspondence and live chat operations and requires a ... Ensure compliance with all relevant regulatory requirements, company policies, and service level ...

New

Epitec

Chat Support Agent - R00209947

Smyrna, TN · On-site

$25/hr

Provide live chat support to dealership personnel, addressing inquiries related to vehicle maintenance, service, and repair * Document, track, update, and close support cases while utilizing internal ...

Lloyd Pest Control

Electronic Communications CSR

San Diego, CA · On-site

$16.25 - $22/hr

We're looking for a friendly and dependable Customer Service Representative to support customers primarily through email, live chat, and online systems. This is a digital-first role, meaning most of ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC

$18 - $22.75/hr

Do you love providing exceptional customer service? We are seeking energetic individuals to join ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

next page

Showing results 1-20

People also search for

All JobsLive Chat Service Jobs

Live Chat Service information

What is a Live Chat Service?

A Live Chat Service is an online customer support tool that allows businesses to communicate with their website visitors or customers in real-time via instant messaging. Live chat agents can answer questions, resolve issues, and provide assistance instantly, improving customer satisfaction and engagement. Many companies use live chat services to enhance their customer support, increase sales, and offer timely help without the need for phone calls or emails.

What are the key skills and qualifications needed to thrive as a Live Chat Service Representative, and why are they important?

To thrive as a Live Chat Service Representative, you need strong written communication skills, fast typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat software platforms, CRM systems, and basic troubleshooting techniques is typically required. Exceptional problem-solving, patience, and the ability to multitask are crucial soft skills for delivering superior customer support. These skills are vital for providing quick, accurate, and positive customer experiences in a digital service environment.

How can I become a live chat agent?

To become a live chat service agent, candidates typically need good communication skills, basic computer proficiency, and familiarity with chat or customer service software. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided on the job to familiarize new agents with company tools and protocols.

What are some common challenges faced by live chat service representatives, and how can they be addressed?

Live chat service representatives often encounter challenges such as managing multiple chats simultaneously, dealing with frustrated customers, and maintaining quick response times while providing accurate information. To address these, it's important to develop strong multitasking and communication skills, become familiar with the company's knowledge base, and utilize canned responses effectively. Regular training and support from team leads also help representatives stay updated on best practices and handle difficult situations with confidence.

What is the difference between Live Chat Service vs Customer Support Representative?

AspectLive Chat ServiceCustomer Support Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma; customer service training
Work EnvironmentOnline, remote, or call center settingsOffice or remote, interacting via phone, email, or chat
Industry UsageCustomer service, e-commerce, tech supportRetail, telecom, banking, tech
Primary RoleResponding to customer inquiries via live chatHandling customer issues across channels

Live Chat Service specialists focus on real-time online communication, primarily through chat platforms, while Customer Support Representatives may handle multiple channels like phone, email, and chat. Both roles require strong communication skills, but Live Chat Service roles are more specialized in digital, text-based interactions.

More about Live Chat Service jobs
What job categories do people searching Live Chat Service jobs look for? The top searched job categories for Live Chat Service jobs are:
Live Chat Service jobs near you

Remote Chat Support Agent - Entry Level

Carlsbad Tech

Manhattan, NY • Remote

$20.75 - $27.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

A technology academy is seeking a Remote Chat Support Associate to provide exceptional customer service through live chat support. This entry-level position is fully remote and requires strong communication skills and a customer-centric approach. Responsibilities include responding to inquiries, assisting with troubleshooting, and maintaining documentation in the CRM system.

Join our dynamic team and help enhance customer experiences while enjoying flexible working hours. #J-18808-Ljbffr

Apply