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Live Chat Service Jobs (NOW HIRING)

Foundever

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 ... Experience recommending products or services that match customer needs (including upsell/cross-sell ...

MOHAWK Auto Group

Service Appointment Coordinator

Schenectady, NY · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Schedule customer service appointments * Participate in team & process development sessions ...

MOHAWK Auto Group

Service Appointment Coordinator

Schenectady, NY · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Schedule customer service appointments * Participate in team & process development sessions ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC

$18 - $22.75/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Do you love providing exceptional customer service? We are seeking energetic individuals to join ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC · On-site

$18 - $22.75/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Do you love providing exceptional customer service? We are seeking energetic individuals to join ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC · On-site

$15.75 - $19.75/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Do you love providing exceptional customer service? We are seeking energetic individuals to join ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC · On-site

$18 - $22.75/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Do you love providing exceptional customer service? We are seeking energetic individuals to join ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC · On-site

$18 - $22.75/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Do you love providing exceptional customer service? We are seeking energetic individuals to join ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

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All JobsLive Chat Service Jobs

Live Chat Service information

What is a live chat service?

A Live Chat Service is an online customer support tool that allows businesses to communicate with their website visitors or customers in real-time via instant messaging. Live chat agents can answer questions, resolve issues, and provide assistance instantly, improving customer satisfaction and engagement. Many companies use live chat services to enhance their customer support, increase sales, and offer timely help without the need for phone calls or emails.

What are the key skills and qualifications needed to thrive as a live chat service representative?

To thrive as a Live Chat Service Representative, you need strong written communication skills, fast typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat software platforms, CRM systems, and basic troubleshooting techniques is typically required. Exceptional problem-solving, patience, and the ability to multitask are crucial soft skills for delivering superior customer support. These skills are vital for providing quick, accurate, and positive customer experiences in a digital service environment.

What are some common challenges faced by live chat service representatives, and how can they be addressed?

Live chat service representatives often encounter challenges such as managing multiple chats simultaneously, dealing with frustrated customers, and maintaining quick response times while providing accurate information. To address these, it's important to develop strong multitasking and communication skills, become familiar with the company's knowledge base, and utilize canned responses effectively. Regular training and support from team leads also help representatives stay updated on best practices and handle difficult situations with confidence.

How do you become a live chat service agent?

To become a live chat service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may prefer prior experience in customer support or related fields, and training is often provided on the job.

What is the difference between Live Chat Service vs Customer Support Representative?

AspectLive Chat ServiceCustomer Support Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma; customer service training
Work EnvironmentOnline, remote, or call center settingsOffice or remote, interacting via phone, email, or chat
Industry UsageCustomer service, e-commerce, tech supportRetail, telecom, banking, tech
Primary RoleResponding to customer inquiries via live chatHandling customer issues across channels

Live Chat Service specialists focus on real-time online communication, primarily through chat platforms, while Customer Support Representatives may handle multiple channels like phone, email, and chat. Both roles require strong communication skills, but Live Chat Service roles are more specialized in digital, text-based interactions.

More about Live Chat Service jobs
What job categories do people searching Live Chat Service jobs look for? The top searched job categories for Live Chat Service jobs are:
Live Chat Service jobs near you
Infographic showing various Live Chat Service job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 5% Part Time, 5% Temporary, and 5% Contract. Highlights an 89% In-person, and 11% Remote job distribution.

Digital Sales Chat Representative

Foundever

$17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Foundever rating

5.6

Company rating: 5.6 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

42nd of 71 rated call and contact centers

Job description

Digital Sales Chat Representative

As a Digital Sales Chat Representative, you'll connect with customers through live chat to understand their needs, recommend the right products and bundles, and provide clear next steps. You'll deliver a customer-focused experience while meeting quality and compliance standards. 

This role is ideal for someone who enjoys chat-based conversations, can explain options clearly, and thrives in a high-volume, results-driven environment. 

Location Requirements: Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 Towson Ave #275, Fort Smith, AR 72901

Why You Should Join Us
  • $17.50/hr + commissions 
  • Join a supportive community focused on engagement and recognition 
  • Hands-on paid training, as well as ongoing job-specific training 
  • Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program 
  • Internal growth opportunity, 93% of our management team is promoted from within 
  • Employee discounts and referral bonuses
What We Are Looking For
  • At least 18 years of age 
  • High school diploma or equivalent 
  • Flexibility to work various shifts, including evenings and weekends 
  • Able to pass a background check 
Key Skills
  • Experience recommending products or services that match customer needs (including upsell/cross-sell when appropriate) 
  • Strong written communication and active listening, with the ability to build rapport through chat 
  • Comfortable explaining key details like pricing, promotions, fees, equipment, and next steps clearly and accurately 
  • Problem-solving and needs assessment in a fast-paced environment 
  • Accurate documentation and attention to detail to support order accuracy 
  • Customer-focused approach with empathy and professionalism 
  • Able to efficiently navigate between screens and multiple systems while managing chat volume 
  • Able to follow approved scripts, workflows, and compliance requirements while keeping interactions natural and helpful 
About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Military Friendly 

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

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