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Live Chat Customer Support Jobs in Alberta (NOW HIRING)

myHSA

Customer Support Representative

Calgary, AB · Hybrid

Customer Support Representative The Customer Support Representative (CSR) is a key member of our ... Walk users through technical issues, platform navigation, and benet usage questions in a live chat ...

myHSA LTD

Customer Support Representative

Calgary, AB · On-site

Customer Support Representative The Customer Support Representative (CSR) is a key member of our ... Comfortable working in a live chat, high-volume environment with competing priorities * Highly ...

Harris

(Remote) Support Analyst

Calgary, AB · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Support Analyst

Calgary, AB · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Support Analyst

Edmonton, AB · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Support Analyst

Edmonton, AB · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Cayenta

(Remote) Support Analyst

Edmonton, AB · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

GREATER NEVADA

CA$18.27 - CA$25.96/hr

... chat, secure messaging, text, GNCU.org, and fax. * Maintain knowledge of all Greater Nevada ... Support the MRC during peak call times, answering telephone calls to help more members live greater.

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Live Chat Customer Support information

What is a live chat customer support representative?

Live chat customer support representatives are professionals who assist customers in real-time through online chat platforms. They help resolve issues, answer questions, and provide product or service information without the need for phone calls. Their role is crucial in ensuring customer satisfaction by delivering quick, efficient, and friendly support. They often handle multiple conversations at once and are trained to communicate clearly and empathetically.

What are the key skills and qualifications needed to thrive as a live chat customer support representative, and why are they important?

To thrive as a Live Chat Customer Support representative, you need strong written communication, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and help desk systems is typically required. Active listening, patience, and multitasking are essential soft skills that help build rapport and efficiently handle multiple inquiries. These skills ensure quick, accurate, and friendly service, leading to customer satisfaction and loyalty in a competitive environment.

How does a live chat customer support representative typically handle multiple conversations at once, and what tools are commonly used to manage this workload?

Live Chat Customer Support representatives often manage several customer conversations simultaneously using specialized chat platforms that provide notifications, canned responses, and conversation prioritization features. Multitasking is key, as agents must quickly read, understand, and respond to various inquiries while maintaining accuracy and a friendly tone. Training and experience help agents develop strategies for efficiently switching between chats and resolving issues promptly. Common tools include Zendesk, LiveChat, and Intercom, which are designed to streamline workflows and track performance metrics.

What is the difference between Live Chat Customer Support vs Email Customer Support?

AspectLive Chat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Response TimeImmediate or within minutesHours to a day or more
Work EnvironmentOnline chat platforms, live support softwareEmail clients, ticketing systems
Required SkillsStrong typing, quick problem-solving, communication skillsClear writing, patience, detailed responses

Live Chat Customer Support involves real-time interaction, providing immediate assistance via chat, ideal for quick resolutions. Email Customer Support relies on asynchronous communication, suitable for detailed, documented responses. Both roles require strong communication skills but differ mainly in response time and work environment.

How do you become a live chat customer support?

To become a live chat customer support representative, candidates typically need good communication skills, basic computer proficiency, and customer service experience. Many employers require a high school diploma or equivalent, and some prefer familiarity with customer support tools or CRM software. Training is often provided on the job to familiarize new employees with company-specific systems and protocols.

What are popular job titles related to Live Chat Customer Support jobs in Alberta?

For Live Chat Customer Support jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Live Chat Customer Support jobs in Alberta look for?

The top searched job categories for Live Chat Customer Support jobs in Alberta are:

Live Chat Customer Support jobs near you
Infographic showing various Live Chat Customer Support job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Support Representative

Calgary, AB • Hybrid

myHSA
See more jobs at myHSAexternal

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Support Representative


The Customer Support Representative (CSR) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan administrators, and advisors primarily through our live chat channel. This role ensures that all users have a smooth and efcient experience using the myHSA platform, with a strong emphasis on accurate information, timely resolution, and a positive tone.
CSRs are our go-to for handling high volumes of transactional support, troubleshooting account issues, and ensuring users feel heard and supported - without needing to pick up the phone.
This is a flexible hybrid role, with in-office work days required in our Calgary office.
Key Responsibilities

  • Respond to inquiries via Intercom chat and email related to account access, claims, plan details, and general troubleshooting
  • Walk users through technical issues, platform navigation, and benet usage questions in a live chat environment
  • Ensure quick and accurate support while maintaining a high standard of tone and professionalism
  • Identify and direct any inquiries, issues or platform bugs to the appropriate internal teams
  • Flag emerging patterns or repeated issues to the Head of Experience for further analysis and action
  • Use discretion to escalate complex or high-stakes issues to the correct contacts
  • Work closely with Adjudication, Advisor Support, and all other departments to ensure seamless resolution of inquiries
  • Participate in team discussions and process improvement initiatives
  • Stay up to date on platform changes, updates to plan rules, and frequently asked questions
  • Maintain a high standard for security and policy as this role deals with private and sensitive information


Skills & Qualications

  • 1-3 years of customer service or customer support experience
  • Strong written communication skills with a friendly, solution-oriented tone
  • Comfortable working in a live chat, high-volume environment with competing priorities
  • Highly organized and detail-oriented with a strong ability to follow through on assigned tasks
  • Familiarity with Intercom or other chat-based customer support tools is considered an asset
  • Comfortable working collaboratively across teams

What You'll Gain

As part of a growing benefits platform, you'll play a direct role in shaping experiences used by businesses across Canada, with opportunity to learn, develop, and grow.

We support you with a comprehensive benefits package, including health, dental, vision, and spending accounts. Our vacation policy scales with your time at the company, starting at two and a half weeks and growing to four weeks of PTO after three years. You'll have regular one-on-one check-ins, clear performance management, and open feedback so you always know how you can grow.

Our 17th Ave office is bright, recently re-decorated, and stocked with good coffee, a drink fridge, snacks, and friendly people that make coming to work enjoyable.

How to Apply

Finding the right fit for this role is important to us, and your application is your chance to show us who you are: your voice, your attention to detail, and your excitement about joining the team.

  • Submit an up-to-date resume that highlights the skills and experience we are looking for
  • Include a personalized cover letter to share why the Customer Service Representative role excites you and how your background connects to it

Apply