Experience in Live Chat, Zendesk, Shopify is an asset * Bi-lingual English French is an asset * Retail experience is an asset * Competitive remuneration package that will commensurate with experience
Experience in Live Chat, Zendesk, Shopify is an asset * Bi-lingual English French is an asset * Retail experience is an asset * Competitive remuneration package that will commensurate with experience
Walk users through technical issues, platform navigation, and benefit usage questions in a live chat environment * Ensure quick and accurate support while maintaining a high standard of tone and ...
Quick apply
Walk users through technical issues, platform navigation, and benefit usage questions in a live chat environment * Ensure quick and accurate support while maintaining a high standard of tone and ...
Walk users through technical issues, platform navigation, and benet usage questions in a live chat environment * Ensure quick and accurate support while maintaining a high standard of tone and ...
Walk users through technical issues, platform navigation, and benet usage questions in a live chat environment * Ensure quick and accurate support while maintaining a high standard of tone and ...
Customer Support Associate, SMB
Calgary, AB · On-site
CA$67K - CA$74K/yr
Your primary responsibility will be to assist customers through live chat and email (using Intercom) to resolve any issues they encounter. This involves providing timely and accurate information ...
Quick apply
Customer Support Associate, SMB
Calgary, AB · On-site
CA$67K - CA$74K/yr
Your primary responsibility will be to assist customers through live chat and email (using Intercom) to resolve any issues they encounter. This involves providing timely and accurate information ...
Customer Support Associate, SMB
CA$67K - CA$74K/yr
Your primary responsibility will be to assist customers through live chat and email (using Intercom) to resolve any issues they encounter. This involves providing timely and accurate information ...
Customer Support Associate, SMB
CA$67K - CA$74K/yr
Your primary responsibility will be to assist customers through live chat and email (using Intercom) to resolve any issues they encounter. This involves providing timely and accurate information ...
Live chat dialogue with on-line customers * Achieving and setting daily, weekly, and monthly goals * Working as an individual and as a valuable member of the BDC, (Business Development Centre) Sales ...
Quick apply
Live chat dialogue with on-line customers * Achieving and setting daily, weekly, and monthly goals * Working as an individual and as a valuable member of the BDC, (Business Development Centre) Sales ...
Establish andmaintainservice level standards, ensuring exceptional customer support via live chat, email, and phone * Collaborate with the development team to provide service team insights for ...
Establish andmaintainservice level standards, ensuring exceptional customer support via live chat, email, and phone * Collaborate with the development team to provide service team insights for ...
RESPONSIBILITIES * Assist clients with questions about the overall platform by telephone,email &live chat * Work with other internal teams to provide high-quality support while meeting service ...
RESPONSIBILITIES * Assist clients with questions about the overall platform by telephone,email &live chat * Work with other internal teams to provide high-quality support while meeting service ...
Client Service Team Manager
Edmonton, AB · On-site
Establish and maintain service level standards, ensuring exceptional customer support via live chat, email, and phone * Collaborate with the development team to provide service team insights for ...
Quick apply
Client Service Team Manager
Edmonton, AB · On-site
Establish and maintain service level standards, ensuring exceptional customer support via live chat, email, and phone * Collaborate with the development team to provide service team insights for ...
Communicates through email, live chat and over the phone in a clear, concise, and friendly way. * Excellent communication and listening skills. * Computer literacy and proven ability to learn new ...
Communicates through email, live chat and over the phone in a clear, concise, and friendly way. * Excellent communication and listening skills. * Computer literacy and proven ability to learn new ...
Communicates through email, live chat and over the phone in a clear, concise, and friendly way. * Excellent communication and listening skills. * Computer literacy and proven ability to learn new ...
Quick apply
Communicates through email, live chat and over the phone in a clear, concise, and friendly way. * Excellent communication and listening skills. * Computer literacy and proven ability to learn new ...
... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...
New
... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...
New
... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...
New
... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...
New
... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...
... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...
... live happier, healthier lives. We are seeking a dynamic and experienced Nurse Practitioner ... Provide comprehensive virtual consultations and asynchronous care via chat for patients throughout ...
... live happier, healthier lives. We are seeking a dynamic and experienced Nurse Practitioner ... Provide comprehensive virtual consultations and asynchronous care via chat for patients throughout ...
... live well. This position is in our specialized portfolio enterprise where we serve diverse ... Rotating Compensation: $32.00/hr New, easy-to-apply options are available for this role: chat with ...
... live well. This position is in our specialized portfolio enterprise where we serve diverse ... Rotating Compensation: $32.00/hr New, easy-to-apply options are available for this role: chat with ...
Short Mix Technician
CA$22.22/hr
... live well. This position is in our specialized portfolio enterprise where we serve diverse ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...
Short Mix Technician
CA$22.22/hr
... live well. This position is in our specialized portfolio enterprise where we serve diverse ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...
MyCare - Nurse Practitioner Menopause Specialist - Virtual
Calgary, AB · On-site
CA$120/hr
... live happier, healthier lives. We are seeking a dynamic and experienced Nurse Practitioner ... Provide comprehensive virtual consultations and asynchronous care via chat for patients throughout ...
Quick apply
MyCare - Nurse Practitioner Menopause Specialist - Virtual
Calgary, AB · On-site
CA$120/hr
... live happier, healthier lives. We are seeking a dynamic and experienced Nurse Practitioner ... Provide comprehensive virtual consultations and asynchronous care via chat for patients throughout ...
... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...
... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...
... live well. This position is in our specialized portfolio enterprise where we serve diverse ... Rotating Compensation: $32.00/hr New, easy-to-apply options are available for this role: chat with ...
... live well. This position is in our specialized portfolio enterprise where we serve diverse ... Rotating Compensation: $32.00/hr New, easy-to-apply options are available for this role: chat with ...
Live Chat information
See Alberta salary details
$9.13 - $11.54
7% of jobs
$12.96 is the 25th percentile. Wages below this are outliers.
$11.54 - $13.94
30% of jobs
The median wage is $15.46 / hr.
$13.94 - $16.35
20% of jobs
$16.35 - $18.75
17% of jobs
$18.95 is the 75th percentile. Wages above this are outliers.
$18.75 - $21.15
6% of jobs
$21.15 - $23.56
4% of jobs
$23.56 - $25.96
5% of jobs
$25.96 - $28.37
3% of jobs
$28.37 - $30.77
2% of jobs
$30.77 - $33.17
2% of jobs
$33.17 - $35.58
2% of jobs
$9
$18
$35
How much do live chat jobs pay per hour?
As of Aug 19, 2026, the average hourly pay for live chat in Alberta is $18.99, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $21.15 per hour, depending on experience, location, and employer.
What is a live chat agent?
A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.
What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?
To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.
What are the typical challenges faced by live chat agents, and how can they effectively manage high volumes of customer inquiries?
Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.
What are live chat jobs?
Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.
What is the difference between Live Chat vs Customer Service Representative?
| Aspect | Live Chat | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training on chat software | High school diploma; customer service training often preferred |
| Work Environment | Remote or office-based; digital communication | Office or call center; phone and in-person interactions |
| Industry Usage | Online retail, tech support, service industries | Retail, telecom, banking, hospitality |
| Communication Mode | Text-based chat in real-time | Phone, in-person, or email |
Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.
More about Live Chat jobs
What are the most commonly searched types of Live Chat jobs in Alberta?
The most popular types of Live Chat jobs in Alberta are:
What are popular job titles related to Live Chat jobs in Alberta?
For Live Chat jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Live Chat jobs in Alberta look for?
The top searched job categories for Live Chat jobs in Alberta are:
Job description
Do you believe in putting the customer first?
Are you a team player and do you have an incredible sense of leadership?
Are you motivated by achievement goals?
The Brick is actively seeking to expand our Customer Experience Team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team.
*** THIS IS NOT A REMOTE POSITION ***
- Offer courteous and personalized service to our vast clientele by communicating with them via chat, email, ticketing system or telephone
- Process requests for product returns, price matches, warranties, etc.
- Follow up on orders and any research related to them
- Follow up with our warehouse, marketing, or product content teams as needed
- Remain vigilant in the face of potential fraud
- Manage several tasks at once
- Ability to promote excellence in customer service
- Must be willing to travel to and work from one of our many store-front locations
- Experience in Live Chat, Zendesk, Shopify is an asset
- Bi-lingual English French is an asset
- Retail experience is an asset
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.
Apply now
The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com