Ability to promote excellence in customer service * Must be willing to travel to and work from one of our many store-front locations * Experience in Live Chat, Zendesk, Shopify is an asset ...
Ability to promote excellence in customer service * Must be willing to travel to and work from one of our many store-front locations * Experience in Live Chat, Zendesk, Shopify is an asset ...
... virtual chat * Handling, documenting and resolving customer concerns, complaints, and questions by phone and email * Providing accurate travel advice while efficiently managing requests for services ...
Quick apply
... virtual chat * Handling, documenting and resolving customer concerns, complaints, and questions by phone and email * Providing accurate travel advice while efficiently managing requests for services ...
Engage with residential and business customers via phone, email, and chat to provide solutions ... Guide customers through service upgrades and activate new features as needed. * Retain customers by ...
Engage with residential and business customers via phone, email, and chat to provide solutions ... Guide customers through service upgrades and activate new features as needed. * Retain customers by ...
... virtual chat * Handling, documenting and resolving customer concerns, complaints, and questions by phone and email * Providing accurate travel advice while efficiently managing requests for services ...
... virtual chat * Handling, documenting and resolving customer concerns, complaints, and questions by phone and email * Providing accurate travel advice while efficiently managing requests for services ...
Respond to customer inquiries via phone, email, and chat in a timely and professional manner Resolve customer complaints and issues in a satisfactory manner Provide product and service information to ...
Respond to customer inquiries via phone, email, and chat in a timely and professional manner Resolve customer complaints and issues in a satisfactory manner Provide product and service information to ...
Service Coordinator/Customer service Representative
Calgary, AB · Hybrid
$18 - $22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
Service Coordinator/Customer service Representative
Calgary, AB · Hybrid
$18 - $22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
Service Coordinator/Customer service Representative
Calgary, AB · Hybrid
CA$18 - CA$22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
Quick apply
Service Coordinator/Customer service Representative
Calgary, AB · Hybrid
CA$18 - CA$22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
Service Coordinator/Customer service Representative
Calgary, AB · On-site
CA$18 - CA$20/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
Quick apply
Service Coordinator/Customer service Representative
Calgary, AB · On-site
CA$18 - CA$20/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
Customer Service Associate
Edmonton, AB · On-site
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Become a member of our customer service team! Use your skills to guide customers, manage their ...
Customer Service Associate
Edmonton, AB · On-site
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Become a member of our customer service team! Use your skills to guide customers, manage their ...
Office Administrator/Customer Service Representative
Calgary, AB · Hybrid
CA$18 - CA$22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
Quick apply
Office Administrator/Customer Service Representative
Calgary, AB · Hybrid
CA$18 - CA$22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
Office Administrator/Customer Service Representative
Calgary, AB · Hybrid
$18 - $22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
Office Administrator/Customer Service Representative
Calgary, AB · Hybrid
$18 - $22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
Customer Service Representative (CSR) - Inside Sales
Calgary, AB · On-site
Medical
Dental
Life
Customer Service Representative (CSR) - Inside Sales Position Summary: The Customer Service ... TELUS Health Virtual Care * Cost shared Health and Dental Benefits * Life & AD&D Insurance
Customer Service Representative (CSR) - Inside Sales
Calgary, AB · On-site
Medical
Dental
Life
Customer Service Representative (CSR) - Inside Sales Position Summary: The Customer Service ... TELUS Health Virtual Care * Cost shared Health and Dental Benefits * Life & AD&D Insurance
Office Administrator/Customer Service Representative
Calgary, AB · Hybrid
CA$18 - CA$22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
Quick apply
Office Administrator/Customer Service Representative
Calgary, AB · Hybrid
CA$18 - CA$22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
Office Administrator/Customer Service Representative
Calgary, AB · Hybrid
$18 - $22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
Office Administrator/Customer Service Representative
Calgary, AB · Hybrid
$18 - $22/hr
We are looking for an experienced, team-oriented, customer service driven individual who ... email or chat. The position is primarily work in the office and the candidate would be based in ...
Customer Support Representative
Calgary, AB · Hybrid
Medical
Dental
Vision
PTO
... ) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan administrators, and advisors primarily through our live chat channel. This ...
Customer Support Representative
Calgary, AB · Hybrid
Medical
Dental
Vision
PTO
... ) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan administrators, and advisors primarily through our live chat channel. This ...
Customer Support Representative
Calgary, AB · On-site
Medical
Dental
Vision
PTO
... ) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan administrators, and advisors primarily through our live chat channel. This ...
Quick apply
Customer Support Representative
Calgary, AB · On-site
Medical
Dental
Vision
PTO
... ) is a key member of our frontline Customer Experience team, focused on providing exceptional support to employees, plan administrators, and advisors primarily through our live chat channel. This ...
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Become a member of our customer service team! Use your skills to guide customers, manage their ...
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Become a member of our customer service team! Use your skills to guide customers, manage their ...
Access to the GreenShield telemedicine platform, including virtual consultations with healthcare ... Become a member of our customer service team! Use your skills to guide customers, manage their ...
Access to the GreenShield telemedicine platform, including virtual consultations with healthcare ... Become a member of our customer service team! Use your skills to guide customers, manage their ...
Access to the GreenShield telemedicine platform, including virtual consultations with healthcare ... Become a member of our customer service team! Use your skills to guide customers, manage their ...
Access to the GreenShield telemedicine platform, including virtual consultations with healthcare ... Become a member of our customer service team! Use your skills to guide customers, manage their ...
Virtual Chat Customer Service information
What is a virtual chat customer service representative?
A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.
What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?
To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.
How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?
As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.
What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?
| Aspect | Virtual Chat Customer Service | Virtual Phone Customer Service |
|---|---|---|
| Credentials | Basic customer service skills, sometimes certifications in communication | Similar credentials, often with additional phone etiquette training |
| Work Environment | Online chat platforms, remote from home | Call centers or remote, handling customer calls |
| Employer & Industry | Retail, tech, e-commerce companies | Telecommunications, retail, service industries |
| Search & Comparison | Often compared for remote customer support roles | Commonly compared with chat roles for communication methods |
Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.
What job categories do people searching Virtual Chat Customer Service jobs in Alberta look for?
The top searched job categories for Virtual Chat Customer Service jobs in Alberta are:
What cities in Alberta are hiring for Virtual Chat Customer Service jobs?
Cities in Alberta with the most Virtual Chat Customer Service job openings:
Job description
Do you believe in putting the customer first?
Are you a team player and do you have an incredible sense of leadership?
Are you motivated by achievement goals?
The Brick is actively seeking to expand our Customer Experience Team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team.
*** THIS IS NOT A REMOTE POSITION ***
- Offer courteous and personalized service to our vast clientele by communicating with them via chat, email, ticketing system or telephone
- Process requests for product returns, price matches, warranties, etc.
- Follow up on orders and any research related to them
- Follow up with our warehouse, marketing, or product content teams as needed
- Remain vigilant in the face of potential fraud
- Manage several tasks at once
- Ability to promote excellence in customer service
- Must be willing to travel to and work from one of our many store-front locations
- Experience in Live Chat, Zendesk, Shopify is an asset
- Bi-lingual English French is an asset
- Retail experience is an asset
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.
Apply now
The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com