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Call Center Customer Service Jobs in Alberta (NOW HIRING)

FCT

Representative, Customer Service

Calgary, AB

Minimum one year of customer service experience in a call center environment * Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset * Exceptional phone manner ...

AlgaeCal

Customer Service Team Lead

Calgary, AB · Hybrid

CA$95K/yr

We're not your typical "call center". We're not interested in measuring our success by how quickly we can get people off the phone. We know that serving our customers with heart and soul is what sets ...

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All JobsCall Center Customer Service JobsCall Center Customer Service Jobs in Alberta

Call Center Customer Service information

See Alberta salary details

$8

$15

$26

How much do call center customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center customer service in Alberta is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.55 per hour, depending on experience, location, and employer.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.
What are popular job titles related to Call Center Customer Service jobs in Alberta? For Call Center Customer Service jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Call Center Customer Service jobs in Alberta look for? The top searched job categories for Call Center Customer Service jobs in Alberta are:
What cities in Alberta are hiring for Call Center Customer Service jobs? Cities in Alberta with the most Call Center Customer Service job openings:
Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,225 per year, or $16 per hour.

Call Centre Agent

5110 - Southland Transportation LTD

Calgary, AB

CA$18/hr

Part-time

Posted 6 days ago

Job description

Call Centre Agent – On-Demand Transit

SOUTHLAND Transportation is seeking dedicated Call Centre Agents to join our team! Call Centre Agents provide the highest quality care of our customers and communication to our drivers and other members of the team.

Part-time positions available; weekend availability required. Shifts fall between the hours of 5:00 am and midnight. On-Demand Transit operates 7 days per week, including holidays.

Knowledge and Skills Required:

  • Good communicator – fluent in reading, writing and spoken English
  • Ability to speak a second language an advantage
  • Confident, pleasant and welcoming disposition
  • Previous experience in a customer facing / customer service position
  • Computer literate and experienced with MS Office
  • Good problem-solving skills
  • Able to work on own initiative
  • High school diploma or general equivalency diploma (GED)
  • Experience in the transit/transportation industry a definite asset
  • Familiarity with routes, roadways, transit operations, etc.
  • Excellent communication skills
  • Strong organizational planning, multitasking and problem-solving skills

Principal Duties and Responsibilities:

  • Answer incoming telephone calls for bookings, enquiries and assistance
  • Add bookings on-line for customers without computer access
  • Answer customers' questions about service, booking system and vehicles
  • Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble-free operation
  • Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
  • Compile data on passenger numbers for each trip
  • Manage and log lost property items
  • Professionally deal with public, customer & staff inquiries and find diplomatic solutions for concerns
  • Monitor RideCo App to ensure functionality and performance
  • Perform daily audits of on-time performance
  • Ensure operating procedures are adhered to

Position Details:

The hourly rate for this position is $15.00 per hour to start, increasing to $18.00 per hour following the completion of training.