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Live Agent Jobs (NOW HIRING)

Salesforce Architect

Sunnyvale, CA ยท On-site

$81.25 - $100.75/hr

Extensive experience in CTI, Service Cloud features Knowledge Management, Live Agent, Entitlements. * Strong ability to demonstrate business benefits and value to the customer of a technical solution

Salesforce Architect

Sunnyvale, CA ยท On-site

$81.25 - $100.75/hr

Extensive experience in CTI, Service Cloud features Knowledge Management, Live Agent, Entitlements. * Strong ability to demonstrate business benefits and value to the customer of a technical solution

Remote Sales Full Time

Austin, TX ยท Remote

$90K - $160K/yr

By clicking 'Apply Now' I agree by electronic signature to be contacted by The Freer Agency and partners through a live agent, artificial or prerecorded voice, and automated SMS text at my ...

Debug live agent behavior in customer environments, perform root-cause analysis on complex system interactions, and ship fixes fast. Trusted Technical Advisor * Serve as the technical point of ...

Remote Sales Full Time

Austin, TX ยท Remote

$90K - $160K/yr

By clicking 'Apply Now' I agree by electronic signature to be contacted by The Freer Agency and partners through a live agent, artificial or prerecorded voice, and automated SMS text at my ...

Debug live agent behavior in customer environments, perform root-cause analysis on complex system interactions, and ship fixes fast. Trusted Technical Advisor * Serve as the technical point of ...

Remote Live Chat Agent WFH Part Time Audacy is seeking a professional and motivated individual to join our team as a Remote Live Chat Agent WFH Part Time. As a member of our team, you will have the ...

New

VPN connectivity Wi-Fi Internet connectivity Routers Switches Gather office network and topology information during live agent consultation calls. Hand off peripheral-device issues, such as printers ...

Debug live agent behavior in customer environments, perform root-cause analysis on complex system interactions, and ship fixes fast. Trusted Technical Advisor * Serve as the technical point of ...

Gather office network and topology information during live agent consultation calls. * Hand off peripheral-device issues, such as printers, scanners, and laptops, when needed. * Own cases end-to-end ...

Gather office network and topology information during live agent consultation calls. * Hand off peripheral-device issues, such as printers, scanners, and laptops, when needed. * Own cases end-to-end ...

Showing results 41-60

Live Agent information

What is the difference between Live Agent vs Customer Service Representative?

AspectLive AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; may require specific trainingHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, live chat, or social media platformsCall centers, retail stores, or office settings
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles
Search & Comparison IntentUnderstanding live support roles, job requirementsGeneral customer service roles, job differences

Live Agents primarily handle real-time customer interactions via phone, chat, or social media, often requiring specific technical or communication skills. Customer Service Representatives also assist customers but may work in various settings and handle a broader range of support tasks. Both roles are essential in customer support but differ mainly in their interaction channels and specific responsibilities.

How to become a live chat agent?

To become a live chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or live chat platforms. Some employers may require previous customer service experience or specific training, and having good typing speed and problem-solving abilities is beneficial.
More about Live Agent jobs

What cities are hiring for Live Agent jobs?

Cities with the most Live Agent job openings:

What states have the most Live Agent jobs?

States with the most job openings for Live Agent jobs include:

What are popular job titles related to Live Agent jobs?

For Live Agent jobs, the most frequently searched job titles are:

Infographic showing various Live Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Salesforce Architect

Sunnyvale, CA โ€ข On-site

Advent Global Solutions
IT Servicesย โ€ขย 201 - 500 employees

$81.25 - $100.75/hr

Contractor

Re-posted 11 days ago


Job description

Company Description
Advent is a systems, solutions , product and services company with approximately 1000+ people serving customers and creating opportunities across the globe.
Job Description
Job Title: Salesforce Architect
Location: Sunnyvale, CA
Duration: 6-12 Months extendable
JOB DESCRIPTION:
Required Skills/Experience
  • BTech/BE (Computer Science/Information Technology) /MCA/MBA.
  • Hands-on experience on business process mapping.
  • Understanding of overall SFDC architecture & landscape. Good understanding of Salesforce configurations.
  • Business requirement gathering, client interaction, analyzing the business requirement, mapping them to Salesforce product testing and features.
  • App Exchange Product Knowledge.
  • Assist in pre-Sales activities by mapping the client/RFP requirements to SFDC Functionality and develop scope, effort estimates, resource plans, and implementation timelines.
  • Deep knowledge of Sales Cloud, Service Cloud, Communities and Salesforce ecosystem. Extensive experience in CTI, Service Cloud features Knowledge Management, Live Agent, Entitlements.
  • Strong ability to demonstrate business benefits and value to the customer of a technical solution
  • Excellent presentation and demonstration skills.
  • Requirement scoping, functional analysis, technology solution design, effort & cost estimation, proposal presentation, client presentations and cross functional collaboration.
  • Analyze and identify gaps in functional/business requirements and be able to effectively communicate with both business and functional analysts on the same.
  • Ability to run requirement workshops with the customer and build consensus during a conversation.
  • Liaison with other Project Managers of the customer to coordinate work effort between analysis, development, architecture, operations, release management, and quality assurance teams, and coordinate with Marlabs offshore delivery team to ensuring alignment of technical solutions to business objectives and priorities.

Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.