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Live Agent Jobs in Alabama (NOW HIRING)

Leidos

COBRA Training Support Specialist

Anniston, AL · On-site

$31K - $57K/yr

Perform training area setup and recovery procedures for classroom and live agent training facility. * Support instructional staff during donning and doffing instruction for personal protective ...

Leidos

COBRA Training Support Specialist

Anniston, AL · On-site

$31K - $57K/yr

Perform training area setup and recovery procedures for classroom and live agent training facility. * Support instructional staff during donning and doffing instruction for personal protective ...

Leidos

COBRA Training Support Specialist

Anniston, AL · On-site

$31K - $57K/yr

Perform training area setup and recovery procedures for classroom and live agent training facility. * Support instructional staff during donning and doffing instruction for personal protective ...

Transform9

Account Executive

Birmingham, AL · On-site +1

Deliver demos that make the 'aha' moment obvious: a live agent answering a practice's actual call scenarios * Partner with implementation for smooth handoffs and referenceable launches * Maintain ...

Transform9

Account Executive

Birmingham, AL · On-site +1

Deliver demos that make the 'aha' moment obvious: a live agent answering a practice's actual call scenarios * Partner with implementation for smooth handoffs and referenceable launches * Maintain ...

Place

Buyers Agent

Huntsville, AL · On-site

Summary Take Your Real Estate Career Further as a Buyer's Agent Join the top 20% of real estate ... Join and gain in-house marketing and design services, daily live professional development ...

PLACE

Buyers Agent

Huntsville, AL · On-site

$25K - $50K/yr

Summary Take Your Real Estate Career Further as a Buyer's Agent Join the top 20% of real estate ... Join and gain in-house marketing and design services, daily live professional development ...

HYATT Hotels

Front Desk Agent

Birmingham, AL · On-site

$16/hr

Front Desk Agent $16/hour + Benefits! As a Front Desk Agent , you will be the first point of ... live and breathe it. As one associate said in an anonymous survey, "This is the best management ...

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Live Agent information

What is the difference between Live Agent vs Customer Service Representative?

AspectLive AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; may require specific trainingHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, live chat, or social media platformsCall centers, retail stores, or office settings
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles
Search & Comparison IntentUnderstanding live support roles, job requirementsGeneral customer service roles, job differences

Live Agents primarily handle real-time customer interactions via phone, chat, or social media, often requiring specific technical or communication skills. Customer Service Representatives also assist customers but may work in various settings and handle a broader range of support tasks. Both roles are essential in customer support but differ mainly in their interaction channels and specific responsibilities.

How to become a live chat agent?

To become a live chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or live chat platforms. Some employers may require previous customer service experience or specific training, and having good typing speed and problem-solving abilities is beneficial.
Live Agent jobs near you
Infographic showing various Live Agent job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

COBRA Training Support Specialist

Anniston, AL • On-site

Leidos
IT Services • 10K+ employees
Learn more about Leidosexternal

$31K - $57K/yr

Full-time

Re-posted 10 days ago

Key responsibilities

  • Assist course managers, instructors, and support staff with training activities and environment setup.

  • Support instructional staff during donning and doffing procedures for personal protective equipment and prepare PPE for live agent training.

  • Perform training area setup, recovery procedures, and comply with regulations for live agent training environments.

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

Job description

The COBRA Training Support Specialist support the Training and Delivery Services program at the Center for Domestic Preparedness (CDP) located in Anniston, Alabama. The CDP is a national training facility that prepares state and local emergency response personnel to respond to all hazards, including terrorist attacks using weapons of mass destruction, by providing hands on training. Training courses provided by CDP provide specific knowledge and expertise for deterrence, prevention and response to Chemical, Biological, Radiological, Nuclear and Explosive (CBRNE), mass casualty, and hazardous materials incidents by providing advanced, hands-on and classroom-based state of the art training.
Primary Responsibilities
  • Assist course managers, resident instructors, sub-contractors, and support staff assigned to Resident Training.
  • Perform training area setup and recovery procedures for classroom and live agent training facility.
  • Support instructional staff during donning and doffing instruction for personal protective equipment.
  • Perform donning and doffing procedure at the operational level during multi task performance oriented training.
  • Prepare and fit personal protective equipment worn by responders in live agent training
  • Comply with written regulation, guidance, and supervisor assignment for entries into the COBRATF live agent training environment.
  • Actively seek and participate in cross training opportunities to maximize overall training experience for student responders.
  • Other duties as assigned.

Basic Qualifications
  • Must have GED or High school diploma
  • Must be able to frequently lift, push, and pull over 50 pounds
  • Ability to wear and perform all operational tasks while wearing personal protective equipment
  • Possess adequate physical fitness to perform assigned duties
  • Ability to apply accepted hazardous material principles in a variety of life threatening situations
  • Ability to communicate orally in order to conduct training of work-force
  • Ability to operate standard CBRN/HAZMAT equipment
  • Due to Federal Contract Regulations, U. S. citizenship is required.
  • Must have an accepted form of government-issued ID compliant with the Real ID Act
  • Must submit to and obtain final suitability by successful completion of a pre-placement screening consisting of background check, financial institutions/credit bureau check, and disclosure under the Freedom of Information Act.

Preferred Qualifications
  • 5+ years of experience supporting live toxic agent operations/training

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
August 25, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $31,850.00 - $57,575.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

What Leidos employees say

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

Social media

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