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Job Description

Life Coach

Classification: Full-time, Non-Exempt

Reports to: Life Coach Coordinator

Department: Social Services

About Operation Restoration:

Operation Restoration (OR) supports women and girls impacted by incarceration to recognize their full potential, restore their lives, and discover new possibilities. At OR, we focus on advocacy, education, economic mobility, and true economic equity for our staff, clients, and community. Our goal is to end the incarceration of women and girls. Incarceration is defined as confinement in prison, jail, immigrant, juvenile or military detention, or a deportation facility. Operation Restoration defines directly impacted women and girls as individuals who are currently or have previously been incarcerated, arrested, or are on probation and/or parole.

About the Position:

Under the direction of the Life Coach Coordinator, the Life Coach is responsible for providing case management services to Operation Social Services and life coaching to OR’s clients across programs. This position is expected to get to know clients quickly, assess their goals efficiently, and formulate strategies to help them meet their goals.

Duties and Responsibilities:

Intake, Referrals, and Case Management

• Provide application support (to exclude housing applications) for clients applying for services

• Provide employment and training resources

• Receives new clients by completing initial intake assessments to identify preliminary needs and potential resources.

• Completes internal referrals for client monetary needs and external resources

• Conducts weekly, bi-weekly, and monthly check-ins based on risk level

• Conducts in-community wellness visits

• Complete SNAP employment and training reverse referrals

• Provide financial budgeting support and support in opening checking accounts

• Develops case management plans for clients by meeting with them to discuss their immediate needs and long and short-term goals.

• Support clients in reaching the goals identified in their plans of care through a Critical Time Intervention (CTI) model.

Compliance and Documentation

• Document all client interactions in Salesforce and Set for Success before close of business the day of interaction.

• Coordinate with Senior Advisor Housing and Grant Compliance and Social Services Administrator via Salesforce on pending reverse referral updates, data errors, client engagement, direct referrals, client-centered communication, and performance measures.

• Maintains clients' physical records by logging and reviewing case notes, tracking events and progress to ensure clients’ physical files match data entered into Salesforce.

• Update client status and program enrollments based on organizational engagement on a weekly basis

Inter and Intradepartmental Communication

• Communicate updates for active clients enrolled in case management during weekly team meetings, as well as closure of client cases

• Coordinates with the department's Rapid Resource Responder to provide appropriate referrals as needed and identify relationships with community organizations to advance the work of Operation Social Services.

• Collaborates daily with Operation Restoration staff to ensure organizational effectiveness.

Event Support

• Represents Operation Restoration at fundraising and community events.

• Identifies fundraising and community events that can broaden Operation Restoration’s footprint in the community.

General Support

• Performs miscellaneous job-related duties related to Operation Social Services, as assigned.

At times, this role requires flexibility to work outside of standard business hours to support our mission as a community-centered organization. The role also may include occasional travel.

Desired Qualifications and Skills:

• 2-4 years of experience in a non-profit setting that provides social services.

• Background in Social Service field and/or Social Work preferred.

• Be detail-oriented with strong organization skills.

• Ability to multi-task and problem solve.

• Be comfortable taking appropriate initiative with clients as necessary.

• Commitment to criminal justice reform.

• Excellent computer skills. Regular use of Microsoft Office and Google products.

• Ability to work well with diverse individuals and groups, balance needs and employ objectivity.

• Ability to manage timelines, prioritize multiple products and meet demanding deadlines.

• Ability to communicate effectively, both orally and in writing.

• Commitment to confidentiality.

• Ability to work effectively, both independently and as part of a team.

• Flexibility to meet client needs and organizational changes.