Allen Brothers Commitment to Excellence
Consistent Quality | Responsible and Strategic Sourcing | Unmatched Craftsmanship / Service
The Elite Brand Since 1893
Allen Brothers sources the highest quality product available in the market. Our team of master butchers hand cuts each piece of consistently aged meat to perfection. Delivering excellence, for 130+ years. Allen Brothers has proudly stood as a symbol of excellence for generations and remains committed to leading the way for many more to come.
Allen Brothers passionately consult, sell, and build relationships with customers through the most experienced network of sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.
Mission: The mission of The Chefs’ Warehouse & Allen Brothers is to provide the world’s greatest ingredients to the world’s best chefs.
Our C.H.E.F.S. Values:
Curious & Creative
Hungry For Food & Results
Entrepreneurial
Forward Thinking & Flexible
Supportive (Of Peers & Chefs)
Position Summary: Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Shift:Sunday through Thursday 11am-7:30pm.
Training will be 4 weeks Monday through Friday then after that it will move to the regular start time and days: Sunday through Thursday 11am-7:30pm.
What you’ll do:
- Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
- Run production reports as requested by the warehouse team.
- Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
- Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
- Build and maintain customer relationships.
- Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
- Assist with processing special orders and customer price lists.
- Run credits as approved by management.
- Assist with AR/AP functions.
- Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
- Attend sales meetings and take part in sales activities as needed.
- Additional projects or tasks may be assigned as needed.
About you:
- High School Diploma or higher degree required.
- 2-4 years of meat industry experience required.
- Minimum 4 years in customer service/sales required.
- Ability to read, write, and speak fluently in English language required. Spanish a plus.
- Strong technology and computer skills required. Experience with Canopy system a plus.
- Must be a team player with a positive attitude.
- Self-motivated, professional ability to multitask, and work well under pressure.
The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.
Perks & Benefits:
- Paid Vacations, Paid Holidays
- Health, Dental and Medical Benefits
- Weekly pay
- Life Insurance
- 5% above cost for our high-quality food products
- Employee discounts for travel and events
- 401k
- Employee Stock Purchase Plan
The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.
Company Description
One of the leading meat purveyors in North America, Allen Brothers is recognized for outstanding products, industry-leading practices and unrivaled service. From the hand-selection of our meats to our meticulous aging methods and hand-cut custom portioning, every step of the Allen Brothers' process is precise, time consuming, and performed to our customer's exact specifications. No shortcuts, no compromises.
In 2013, The Chefs’ Warehouse, Inc., acquired the Allen Brothers business, now known as Allen Brothers 1893, LLC, as part of its Midwest and center-of-the-plate expansion. Today, Allen Brothers continues to focus on distributing the highest quality meats and other products to the best chefs across the country.
The Chefs’ Warehouse, Inc. ( WWW.CHEFSWAREHOUSE.COM ) is North America’s leading distributor of specialty, protein, and broadline offerings, providing the world’s greatest ingredients to North America’s best chefs for over three decades. From the most dish-dazzling center of the plate proteins to highly sophisticated and luxurious ingredients to integrate across any menu, The Chefs’ Warehouse provides our large base of more than 35,000 customers a world-class variety of products that are 2nd to none: supporting chefs in their pursuit of culinary excellence and making their wildest culinary visions a reality.
We are also proud to share that we are Great Place to Work®-CertifiedTM and live by our values of always being curious and creative, hungry for food and for results, entrepreneurial, flexible and supportive of our peers and our clients.