Library Customer Service Assistant Jobs in San Ramon, CA

Job Summary

The Circulation Desk & Student Technology Resources Coordinator is responsible for print and technology circulation services at SJSU Library. This position receives work lead direction from the University Library's Director of Access Services and reports to the Associate Dean of Innovation and Resource Management.
The Coordinator ensures excellent customer service at SJSU Library's Circulation Desk & Student Technology Resources (STR) service points and is responsible for planning, staffing and evaluating use of this area. This position hires, schedules, trains and supervises student assistants, and monitors annual student assistant budget allocation. The Coordinator trains SJSU Library employees in providing customer service and circulation assistance to library users, instructs them in materials access procedures, and supports training for other public services such as printing in the library. The incumbent in this position works closely with IT to maintain and make accessible the library's circulating technology collection. The Coordinator provides high-level support to the Director in planning, recommending, and implementing circulation policies and procedures in the Access Services Department. This position provides consultation and expert advice to library administration on Access Services operations.

Key Responsibilities

• Provides planning, organization, leadership, and helps set priorities for the Circulation, STR, and Course Reserves service desk.
• Works with work lead and library administration to develop, update and facilitate policies, procedures and workflows for Circulation and STR operations.
• Maintains an in-depth knowledge of ALMA Fulfillment functionality to handle all complex system inquiries.
• Trains library staff in university Circulation and STR procedures and policies; creates and updates training manuals for desk procedures and workflows.
• Interacts on a daily basis with members of the SJSU and San Jose Public Library community in resolving library customer service issues and billing issues. Represents the University in handling complaints and resolving billing issues in person and over the phone.
• Provides backup support to frontline staff and student assistants working the service desks.
• Provides friendly, efficient, and accurate services in the King Library at the Circulation, STR, and Course Reserves service desk
• Performs all online circulation functions.
• Assists and instructs patrons in the use of self-check machines, printers and other service technologies.
• Resolves cross organizational personnel issues and conflicts at the circulation service point.
• Compiles and analyzes data on departmental operational expenditures and staffing requirements.
• Develops, updates and facilitates policies and procedures regarding safety, training in using technology and equipment, and access to technology spaces.
• Collaborate with IT unit to help maintain accurate inventory of STR laptops and other technology.
• Interacts closely with campus graduate and doctoral departments in troubleshooting and resolving distant education student's access to library resources.
• Works closely with other campus Departments such as Office of the Registrar, Cashiering Services, Fiscal Services, Student Financial Services, Student Card Center and Computing services.
• Hires, trains and supervises student assistants to support Circulation, STR, Course Reserves and other related functions.
• Schedules student assistants to support library service operations during regular, SJSU extended hours and all night study hours, as needed. Maintains consistent student assistant help throughout the year.
• Instructs, assigns and supervises daily tasks in order to maintain consistent levels of productivity and quality.
• Manages student assistant allocations to ensure expenditures stay within budget and schedules student assistants to maintain consistent help throughout the year. Approves student hours.
• Serves as a liaison between SJSU library and Library Security to determine extended hours policies, processes and procedures.
• Ensures the consistent scanning of student Tower Cards for extended hours and trains new personnel on scanning processes. Communicates issues with scanning equipment to IT and tracks resolution.
• Maintains and reports accurate usage statistics regarding extended hours; creates related documentation and reports as needed.
• Serves on Library, university, division and departmental committees to participate in shared governance and relationship building, and to expand professional development.
• Attends departmental and library-wide meetings.

Knowledge, Skills & Abilities

• Comprehensive knowledge of library circulation, course reserves, and student technology resource operations, including their relationship to overall library services and user access.
• Thorough knowledge of integrated library systems and discovery tools, including ALMA Fulfillment and OneSearch, with the ability to perform complex circulation transactions, troubleshoot issues, and interpret library records accurately.
• Demonstrated ability to develop, implement, and update operational procedures, workflows, training materials, and service policies related to circulation, course reserves, and technology lending services.
• Excellent customer service, interpersonal, and conflict resolution skills, including the ability to effectively resolve patron complaints, billing issues, and cross-functional service concerns in a diverse academic service environment.
• Ability to train, schedule, supervise, and evaluate student assistants and provide operational guidance and backup support to frontline staff to maintain consistent service levels.
• Ability to analyze operational data, staffing needs, expenditures, and inventory information to support service planning, budget monitoring, and resource management.
• Ability to establish and maintain effective working relationships with library personnel, campus departments, public library partners, and external stakeholders in a collaborative team environment.
• Ability to learn, interpret, and apply university, CSU, library, and public service policies and procedures, including those related to access, confidentiality, safety, technology use, and ethical use of library resources.
• Working knowledge of standard office and library technologies, including spreadsheets, databases, printers, self-check systems, wireless connectivity, and other public service technologies, with the ability to provide basic technical troubleshooting and maintain equipment inventories.
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices.
• Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications

• High school education or equivalent certification.
• Four years of related library and/or clerical experience or an equivalent combination of experience and education.

Preferred Qualifications

• Experience coordinating public or customer service operations in an academic or library setting.
• Experience using integrated library systems to perform circulation functions, resolve complex patron account issues, and interpret library records.
• Experience training, scheduling, and providing operational direction to student assistants and/or customer service employees.
• Experience supporting technology equipment circulation and/or basic technology user troubleshooting.

Compensation

Classification: Library Services Specialist IV
Anticipated Hiring Range: $5,965/month - $6,457/month (Step 14 - Step 18)
CSU Salary Range: $4,611/month - $6,718/month (Step 1 - Step 20)
San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: August 7, 2026 through August 23, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

People and Culture
jobs@sjsu.edu

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San Jose State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic informat...