Library Customer Service Assistant Jobs in Rialto, CA

Under general supervision, performs a variety of tasks involved in the circulation, maintenance, support, and processing of library materials; assists students, faculty, staff, and community members with media and LLC resources; performs assigned library/media functions related to the circulation, cataloging, and processing of materials and equipment assisting community members across the LLC. Provides support online and in-person, according to service need. Provides high quality customer service to students, faculty, staff, and the community; performs circulation tasks and assists with check-in and check-out processes and renewals; Assists students, faculty, staff, and community members to locate, receive, and use LLC resources across multiple formats, to include print, audio-visual, digital, and other formats as technology evolves; Performs shelf reading, shelving and shifting of books, and cleaning shelving areas as needed; Maintains distribution and tracking of LLC equipment; Assists with computer printing, scanning, photocopying and other equipment; performs simple servicing of machines and assists with basic computer software/hardware issues; troubleshoots and contacts servicing support for handling, as necessary; Provides assistance and answers questions to direct students, staff, faculty, and community members to additional Chaffey resources, as appropriate. Maintains a strong working knowledge of resources across Chaffey College. Prepares and disseminates routine reports and notices, as assigned; Processes and maintains reserves, reserve records, and provides reserve cataloging for physical and digital reserve collections. Processes faculty-provided material. Monitors and revises the reserve database and physical inventory; Fulfills requests for archived course descriptions; digitizes materials and assists with Archive Projects, as needed; Confirms student registration status to verify student accounts and lending eligibility using appropriate campus technologies; Performs a variety of clerical duties; communicates in-person and on-line; handles routine correspondence and requests; screens and directs calls and inquiries to appropriate personnel or department; Collaborates with other College departments, as assigned; participates in staff meetings and attends training as assigned; Performs related duties as assigned. MINIMUM QUALIFICATIONS Any combination of education, training, and experience that provides the required knowledge, skills, and abilities. An example of this would be completion of high school and work experience in library/learning media circulation. Basic knowledge of library circulation procedures and a wide range of library services. Familiarity with word processing, spreadsheets, presentation and other general-use office software technologies; Ability to: Learn the filing and classification systems used in the library; file rapidly and accurately according to detailed guidelines. Perform simple calculations, and keep accurate records Learn to operate LLC equipment. Follow oral and written directions, and to learn, apply, and explain LLC policies and procedures. Relate tactfully and effectively to a large volume of students, faculty and staff under time pressure and in sensitive situations, such as the need to ask appropriate questions if the library security system is activated. Demonstrated evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds in a community college environment. MEETING MINIMUM QUALIFICATIONS DOES NOT ASSURE THE CANDIDATE OF AN INTERVIEW. Applications will be evaluated taking into account the breadth and depth of relevant education, experience, skills, knowledge and abilities. DESIRABLE QUALIFICATIONS Certificate of proficiency as a Library Media Technical Assistant (LMTA). SPECIAL CONDITIONS Working hours: Monday - Friday, 7:30am - 4:30pm. Work may include evenings and weekends at any library site (Rancho Cucamonga, Chino, and Fontana).. APPLICATION PROCESS Chaffey College utilizes an online electronic application system. Our application can be accessed at https://www.schooljobs.com/careers/chaffey. The application must be completely filled out in detail and clearly show that you meet the qualifications as set forth in the announcement, and you must upload the following documents: Please do not include any additional documents; only the documents that are indicated below. If you upload documents that are not required, your application may be disqualified. Cover Letter Resume Certificate of proficiency as a Library Media Technical Assistant (LMTA) (if applicable, attach as supplemental) CONDITIONS OF EMPLOYMENT This is full-time, 12-month, classified bargaining unit position. Start date: as soon as possible. Range 7 of the CSEA Salary Schedule with starting salary of Step A, $3,958/month. Excellent benefits package. Being able and ready to work in-person with Chaffey students, Chaffey employees, or other members of the Chaffey community/Chaffey partners/Chaffey contractors is an essential function of this job.