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Library Customer Service Assistant Jobs in Rialto, CA

Service Assistant

Moreno Valley, CA · On-site

$15.25 - $20.50/hr

Receives cash, checks and credit card payments from customers and records the amount received on ... For service calls, answers the telephone courteously and directs calls to requested individuals and ...

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Library Customer Service Assistant information

See Rialto, CA salary details

$11

$20

$28

How much do library customer service assistant jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for library customer service assistant in Rialto, CA is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.88 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Rialto, CA? For Library Customer Service Assistant jobs in Rialto, CA, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Rialto, CA look for? The top searched job categories for Library Customer Service Assistant jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Library Customer Service Assistant jobs? Cities near Rialto, CA with the most Library Customer Service Assistant job openings:
Infographic showing various Library Customer Service Assistant job openings in Rialto, CA as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,767 per year, or $20.1 per hour.
Substitute Library Technical Assistant I

Substitute Library Technical Assistant I

San Bernardino Community College District

San Bernardino, CA • On-site

$25.63/hr

Full-time

Re-posted 14 days ago


Job description

Substitute Library Technical Assistant I at San Bernardino Community College District Share on X Print Application Deadline Continuous Date Posted 7/10/2026 Contact Human Resources Info Number of Openings 1 Salary Single Rate 25.63 Per Hour Length of Work Year Unspecified Employment Type Full Time Job Description / Essential Elements: Print Substitute Library Technical Assistant I Salary: $25.63 Hourly Location: San Bernardino Valley College and/or Crafton Hills College, CA Job Type: Department: Various Departments Job Number: 2426-00016 Closing: Continuous Job Description This posting is to create a pool of qualified applicants for the current and/or upcoming academic year. While the department may not be actively recruiting at this time, applicants who meet all minimum qualifications and have submitted complete application materials will be contacted if a substitute position becomes available. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class

Specifications are not intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class. SUMMARY DESCRIPTION Performs a variety of technical and specialized library tasks in the operation of assigned Library services and functional areas, which may include the processing of library periodicals; assists in performing circulation duties including checking materials in and out. DISTINGUISHING CHARACTERISTICS The Library Technical Assistant I classification is distinguished from Library Media Clerk classification by the level of responsibility assumed and the additional duties assigned.

Employees in this classification perform technical and specialized tasks. SUPERVISION RECEIVED AND EXERCISED Receives general direction from appropriate supervisor; checks with supervisor regarding non-routine assignments. May provide technical and functional direction to assigned student workers.

REPRESENTATIVE DUTIES The following duties are typical for this classification. Maintains the periodicals collection within the library including magazines and journals; receives and processes all incoming magazines, newspapers, and related material and enters them into various databases; stamps materials and adds magnetic theft deterrent strips; shelves materials and maintains shelving. Identifies, removes, and archives periodicals from collection as necessary; sends archived periodicals out to be hard-bound; discards items from the collection as necessary.

Contacts subscription companies as necessary in order to report periodicals that have not been received by the library. Assists in performing a variety of circulation duties as assigned; checks out books, computer cards, software, and other library materials; checks in library materials and prepares/processes materials for return to the circulating collection; registers new patrons and inputs accounts; receives, processes, and records overdue fines; provides interlibrary loan services between campuses. Assists in verifying bibliographic information for books, periodicals and other library materials using indexes, catalog guides, and computerized databases.

Answers questions and provides information to patrons; directs patrons to librarians and others when necessary. Assists in preparing exhibits, displays, and other publicity materials. Assists in preparing books and periodicals for bindery; mends books and periodicals.

Operates and maintains a variety of equipment including computers, printers, copiers, registers, and related equipment. Organizes and maintains various files and records. Performs duties related to the primary job duties.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. CORE COMPETENCIES: Critical Thinking Analytically and logically evaluates information to resolve problems Follow guide, SOP or other step by step procedures for locating the source of a problem and fixing it May detect ambiguous, incomplete, or conflicting information or instructions** Fact Finding Obtaining facts and data pertaining to an issue or question Uses defined investigation and information search techniques Adaptability Responding positively to change and modifying behavior as the situation requires** Accept and adjust to changes and the unfamiliar Attention to Detail Focusing on the details of work content Shows care and thoroughness in adhering to process and procedures that assure quality Applies knowledge and skill in recognizing and evaluating details of work** Applies skilled final touches on products Listening Comprehend and verbal instructions and orally presented information Recalls or retrieves key points in a conversation Listen actively by rephrasing others' input cogently and accurately** Using Technology Working with electronic hardware and software applications Using basic features and functions of software and hardware Experiments and finds novel uses for standard features and functions ** Adds, improves, modifies, or develops features and functionality** Customer Focus Attending to the needs and expectations of customer Seeks information about the immediate and longer term needs of the customer Anticipates what the customer may want or expect in a product or service Works across organizational boundaries to meet customer needs ** Reading Comprehension Understanding and using written information Knows the meaning of printed words; comprehend the literal meaning of text Make interpretations, applications, deductions, inferences, extrapolations from written information ** Professional and Technical Expertise Applying technical subject matter to the job ** Applies a mastery of knowledge and skill for performing across a wide range of technical or professional applications Possess recognized expertise outside of the organization** Self-Management Follows through on instructions and assignments Self-directed and self- monitored in commitments and accomplishments Redefines or reprioritizes activities within scope of responsibility Valuing Diversity Shows acceptance of individual differences Welcomes input and inclusion of others who may be different from oneself Shows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discrimination **Lead, Advanced or Senior Level Positions Qualifications Education/Training: Equivalent to the completion of high school. Experience: Two (2) years of increasingly responsible library support experience, including receiving and processing library materials.

Physical Demands and Working Environment The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a library and office setting with frequent interruptions and distractions; extended periods of time viewing computer monitor; possible exposure to dissatisfied individuals.

Physical: Primary functions require sufficient physical ability and mobility to work in a library and office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to frequently lift, carry, push, and/or pull light to moderate amounts of weight up to 25 pounds; to occasionally lift, carry, push, and/or pull heavier amounts of weight with or without assistance; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing: Hear in the normal audio range with or without correction.

Employment Requirements The person selected for hire will be required to complete the following pre-employment requirements: Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate. Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement) Tuberculosis (TB) risk assessment Other pre-employment requirements may be required depending on the position (i.e

certifications or licenses; see job posting qualifications section for details). Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's https://sbccd.edu/about-sbccd/board-of-trustees/policies-and-procedures/index.php

To apply, visit: https://apptrkr.com/7304943 The San Bernardino Community College District is an equal opportunity employer. The District encourages applications from underrepresented minorities and the disabled. Copyright 2025 Jobelephant.com Inc

All rights reserved. https://www.jobelephant.com/ jeid-8b30f17ea59ecd43b1db20f65903cbc7 Requirements / Qualifications For more information on Requirements/Qualifications, please contact the employer. Comments and Other Information For more information on Comments and Other Information, please contact the employer

CalPERS Links Not all postings qualify for CalPERS. Informational Only. CalPERS Retirement Benefits ADD TO WISHLIST VIEW JOB WISHLIST APPLY (Current Employees ONLY) APPLY QUICK APPLY.