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Library Customer Service Assistant Jobs in Reston, VA

Luminis Health

Customer Information Assistant

Lanham, MD

$17.25 - $23.75/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

Luminis Health

Customer Information Assistant

Lanham, MD

$17.25 - $23.75/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

Luminis Health

Customer Information Assistant

Lanham, MD

$17.25 - $23.75/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Reston, VA

Library Customer Service Assistant information

See Reston, VA salary details

$12

$20

$29

How much do library customer service assistant jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for library customer service assistant in Reston, VA is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.75 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Reston, VA? For Library Customer Service Assistant jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Reston, VA look for? The top searched job categories for Library Customer Service Assistant jobs in Reston, VA are:
What cities near Reston, VA are hiring for Library Customer Service Assistant jobs? Cities near Reston, VA with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Reston, VA as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,332 per year, or $20.8 per hour.
Director of Library

Director of Library

Washington Adventist University

Takoma Park, MD

$65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Job Title:               Director of the Library
Department:          Weis Library
Reports To:           Provost
Salary Range:       $65,000
FLSA Status:         Exempt
OVERVIEW OF THE UNIVERSITY
Washington Adventist University (WAU) is a Christ-centered institution of higher education that supports a culture of excellence where all feel valued. Nestled in a desirable residential community in Takoma Park, Maryland, WAU offers its faculty and staff an environment where professional expertise is valued, and lasting connections between co-workers are formed as we work together to ensure the success of our students.  Regardless of the title, every employee supports WAU’s vision of producing graduates who bring moral leadership and competence to their communities.
 
SUMMARY
Responsible for the overall functioning of the Theofield G. Weis Library and the Curriculum Library, including recruitment, administration, and supervision of staff.  With the approval of the Provost, formulates policies for the library and prepares the operating budget.   Works with department chairs to ensure that resources and allocations are sufficient to meet the curriculum needs of the University and that students and faculty receive library instruction as needed and appropriate. 
Is directly responsible for the safety and security of the collection; and with the advice of the Library Committee, develops plans and resources to anticipate the changing needs of the faculty, administration, and students and works with the faculty to provide for the growth of the collection and the promotion of library services and resources to the campus community.  Serves as an active member of the WAU shared governance system as appropriate.  Responsible for making sure that issues of building maintenance, safety, and security are addressed by working with the appropriate University offices and personnel.  Plans and administers the provision of library services by performing the following duties personally or through subordinate supervisors:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned. 
General Library Administration
It is the responsibility of the director of the library to carry out the following administrative functions:
 
  • Provide leadership for and management of the University’s library services.
  • Provide information, operational and usage reports and schedules to the Provost.
  • Assists University faculty, staff and students in resolving problems associated with library services.
  • Formulate policies and procedures.
  • Achieve financial objectives by preparing an annual budget, scheduling expenditures; analyses variances; initiating corrective action.
  • Recruit, train, supervise, and appraise library personnel
  • Delegate supervisory/administrative responsibilities to library personnel as appropriate
  • Foster marketing and public relations activities
  • Supervise the purchase of resources, supplies, and equipment
  • Exercise responsibility for library equipment and inventories
  • Maintain essential library records
  • Manage the library facility, including space allocation, maintenance, and repairs
  • Prepare various reports
Performs the following duties personally or through subordinate supervisors:
Resources Management and Education
  • Organize the library’s resources for optimum access and usage
  • Disseminate information about the current library services to students, faculty and staff.
  • Develop subject-specific informational material for academic support.
  • Assist the Webmaster in ensuring information is current on the Weis Library web page.
  • Acquire needed resources as identified by departmental requests and library staff research and recommendations
  • Consult with departments in regard to existing and needed resources
  • Develop and provide for professional development and in-service training of library staff.
  • Provide library instruction
Technology
  • Coordinates the introduction of technological advances in information access into the library to support student learning outcomes.
  • Makes recommendations for the upgrade of library technology as needed.
Consortial Relationships
  • Maintain satisfactory working relationships with consortiums, including the following:
  • Adventist Library Information Cooperative (ALICE)
  • Maryland Digital Library (MDL)
  • Attend consortium meetings as scheduled
  • Participate in consortium-wide planning and budgeting
Professional Development
  • Encourages library personnel to develop professionally by being members of professional organizations as appropriate and by attending conferences, seminars, workshops, etc.
  • Participates personally in local, regional, and national professional organizations
Statistics and Reports
  • Keeps and tabulates pertinent library statistics
  • Prepares narrative and statistical reports as required
Additional Duties
  • Shares evening and weekend supervisory and reference responsibilities
  • Performs other duties as requested/assigned
SUPERVISIORY RESPONSIBLITIES
  • Supervision Received:
    • Reports directly to the Provost
  • Supervision Given:
    • Supervises all library employees, including professional librarians, paraprofessional staff, student library assistants, etc.
    • Delegates supervisory/administrative responsibilities as appropriate
    • Plans, assigns, and directs work
    • Appraises performance
    • Rewards/disciplines
    • Addresses complaints and resolves problems.
QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required
  • Master's Degree in Library or Information Science from an ALA accredited program or its foreign equivalent.
  • Demonstrated commitment to the use of new information technologies
  • Experience using print and digital resources, online databases, and the Internet.
  • Understanding of and commitment to the concept of information literacy.
  • Active service orientation.
  • Effective oral, written, and interpersonal communication skills.
  • Excellent managerial and organizational skills. 
Preferred
  • Experience working in an academic environment that is associated with a consortium
  • Experience with OCLC WorldShare Management Services.
  • At least five years of appropriate library administrative experience
Language Skills:
  • Excellent communication, written and verbal, and interpersonal skills
  • Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information to various audiences.
Interpersonal Skills:
  • Strong interpersonal skills
  • Demonstrated ability to work effectively with a diverse and multi-cultural student body and staff.
  • Demonstrated ability to collaborate effectively with diverse constituencies.
Mathematical and Technology Skills:
  • Knowledge and use of computer and its applications
  • Proficient in Microsoft Office, Word and Excel.
Managerial/Leadership Skills
  • Ability to meet deadlines and handle multiple projects.
  • Demonstrated ability to plan, prioritize, and problem-solve.
Other Skills and Abilities:
  • Demonstrates and fosters excellence in teaching and service; values research
Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is required to see, talk, and hear; to use hands to handle books and other objects; and to reach with hands and arms.
  • The employee must regularly use stairs.
  • The employee must regularly lift books and occasionally lift boxes of books and other heavy objects, such as computers and printers.
  • The employee will frequently be called upon and must be able to work long hours under stressful conditions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The employee is occasionally required to travel.
BENEFITS:
The full fringe benefit plan includes but is not limited to:
  • Health care, including vision, dental, and prescription drugs
  • Flexible Spending Plans
  • Competitive 403B plan
  • Individualized retirement planning sessions
  • Tuition assistance for employees and dependents
  • Life insurance including supplemental and accidental death and dismemberment policies
  • Long Term Disability
  • Legal Assistance Program
  • Paid time off
  • Wellness programs
  • Professional Development
LEGAL AND COMPLIANCE NOTICES
Washington Adventist University is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, marital status, veteran status, genetic information, or disability in employment or in the provision of services. WAU complies with all applicable federal and state laws, including the Maryland Fair Employment Practices Act.
If you require a reasonable accommodation for any part of the application or hiring process due to a disability, please contact the Office of Human Resources.
Washington Adventist University provides reasonable accommodations in accordance with the Americans
with Disabilities Act and Maryland law.  As a religiously affiliated institution, Washington Adventist University exercises its constitutional and statutory rights to give preference in employment to members of the Seventh-day Adventist Church and reserves the right to claim exemption from certain provisions of Title IX and Title VII where they conflict with the university’s religious beliefs and values.