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Library Customer Service Assistant Jobs in Reston, VA

Loudoun County Government

Librarian

Leesburg, VA

$58K - $99K/yr

Provide direct customer service in reference, reader's advisory, programming and circulation functions. Assist customers in the use of library resources and technologies. Work in a collaborative ...

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Library Customer Service Assistant information

See Reston, VA salary details

$12

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$29

How much do library customer service assistant jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for library customer service assistant in Reston, VA is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.75 per hour, depending on experience, location, and employer.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Reston, VA? For Library Customer Service Assistant jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Reston, VA look for? The top searched job categories for Library Customer Service Assistant jobs in Reston, VA are:
What cities near Reston, VA are hiring for Library Customer Service Assistant jobs? Cities near Reston, VA with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Reston, VA as of May 2026, with employment types broken down into 2% As Needed, 67% Full Time, 26% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,332 per year, or $20.8 per hour.
Marketing and Outreach Librarian

Marketing and Outreach Librarian

Library Systems & Services LLC

Silver Spring, MD • On-site

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Job Type
Full-time
Description
LAC Federal is seeking a dynamic and service-oriented Marketing and Outreach Librarian to support a federal library in the Silver Spring, MD area in promoting scientific library resources, services, and collections to researchers, scientists, analysts, and staff. This position supports a federal scientific library environment and plays a key role in increasing awareness, engagement, and utilization of library services through outreach, instruction, training, and communications initiatives. This is a one-year full-time (40 hours a week; Monday to Friday) benefited contract position.
Duties and Responsibilities
  • Develop instructional and promotional content highlighting library services, collections, databases, and digital resources
  • Create and maintain outreach materials including newsletters, research guides, web content, email communications, presentations, and social media content
  • Assist with planning and execution of outreach campaigns and user engagement initiatives
  • Conduct trainings, webinars, demonstrations, workshops, and presentations related to library resources and services
  • Participate in NOAA staff meetings, outreach events, exhibits, and all-hands gatherings to promote library services
  • Support demonstrations and outreach activities related to government-provided installations such as Science on a Sphere
  • Develop and distribute surveys, feedback forms, and user needs assessments to evaluate library services and collections
  • Assist with usability testing and evaluation of library web pages and digital services
  • Collect and analyze outreach metrics including attendance, engagement statistics, web analytics, and customer feedback
  • Provide reference and customer service support as needed
  • Coordinate with federal library staff to ensure outreach activities align with NOAA mission objectives and communication standards
  • Prepare reports summarizing outreach activities, engagement metrics, accomplishments, and recommendations for improvement
  • Ensure all content and instructional materials comply with Section 508 accessibility requirements

Requirements
  • Master's Degree in Library Science (MLS/MLIS) from an ALA-accredited institution
  • 2-3 years of equivalent full-time experience as a professional librarian
  • Experience developing outreach, instructional, or promotional materials for library or information services
  • Experience conducting trainings, webinars, presentations, or user instruction sessions
  • Strong written and verbal communication skills
  • Experience using online research databases, library discovery systems, and digital information resources
  • Experience creating web-based content and instructional materials
  • Ability to analyze user feedback and engagement metrics to improve services
  • Proficiency with Microsoft Office Suite and common collaboration tools
  • Experience supporting scientific, technical, academic, or federal libraries
  • Experience with web analytics tools such as Google Analytics
  • Familiarity with Section 508 accessibility requirements
  • Experience with social media outreach and digital communications
  • Experience supporting user needs assessments or usability testing initiatives
  • Familiarity with NOAA, environmental science, or federal research environments

Physical Requirements
  • Ability to sit, stand, walk, bend, reach, and operate standard office equipment and computer systems for extended periods while developing outreach materials, conducting research, and supporting library services and communications initiatives.
  • Ability to occasionally lift, carry, transport, and set up outreach materials, presentation equipment, exhibit supplies, and library materials weighing up to 25 pounds for meetings, trainings, outreach events, and library programs.
  • Ability to travel throughout the library or event spaces to support meetings, trainings, exhibits, presentations, and outreach activities in a professional office or library environment.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

EEO Statement
The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Salary Description
$70,000 - $85,000

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