ZipRecruiter

Log In

1

Library Customer Service Assistant Jobs in Reston, VA

Prince William County, VA

Library Page

Woodbridge, VA · On-site

$17.99 - $38.23/hr

Attend training and may assist with the training of new staff May create displays, assist with ... Customer service related in an industry other than above * None of the above 06 Please select the ...

next page

Showing results 1-20

People also search for

All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Reston, VA

Library Customer Service Assistant information

See Reston, VA salary details

$12

$20

$29

How much do library customer service assistant jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for library customer service assistant in Reston, VA is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.75 per hour, depending on experience, location, and employer.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Reston, VA? For Library Customer Service Assistant jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Reston, VA look for? The top searched job categories for Library Customer Service Assistant jobs in Reston, VA are:
What cities near Reston, VA are hiring for Library Customer Service Assistant jobs? Cities near Reston, VA with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Reston, VA as of May 2026, with employment types broken down into 2% As Needed, 67% Full Time, 26% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,332 per year, or $20.8 per hour.
Library Technician (Metadata and Digitization Support)

Library Technician (Metadata and Digitization Support)

Library Systems & Services LLC

Bethesda, MD • On-site

$24.49 - $33/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Job Type
Full-time
Description
LAC Federal is seeking a detail-oriented Library Technician to support a federal library in Bethesda, Maryland. The Library Technician will assist with large-scale metadata cleanup, catalog maintenance, digitization support, data entry, and collections management activities supporting biomedical and scientific library collections. This position supports the accessibility, discoverability, and long-term management of library and archival resources in one of the world's leading biomedical research libraries. The ideal candidate will possess strong organizational skills, attention to detail, and experience working with library metadata, digitization workflows, and technical services operations in a library, archives, or research environment.
Duties and Responsibilities
  • Perform bibliographic record maintenance, metadata cleanup, and data entry activities in integrated library systems and databases.
  • Update, edit, and verify bibliographic, holdings, and item records according to established procedures and metadata standards.
  • Support digitization projects by preparing materials for scanning, conducting quality control review, and tracking digitized content.
  • Assist with inventory, shelf reading, shifting, labeling, and physical organization of library and archival collections.
  • Create and maintain spreadsheets, logs, tracking systems, and project documentation related to metadata and digitization projects.
  • Perform authority control support and metadata normalization activities under librarian supervision.
  • Assist with retrospective conversion, record migration, and collection remediation initiatives.
  • Handle library materials carefully in accordance with preservation and special collections handling procedures.
  • Support scanning, file naming, image quality review, and basic digital asset management workflows.
  • Conduct database searching and verification activities using library catalogs, OCLC, and related systems.
  • Assist with packaging, rehousing, and preparation of materials for preservation or digitization activities.
  • Prepare monthly productivity reports and status updates related to assigned project activities.

Requirements
Mandatory Qualifications
  • Associate degree or higher in Library Science, Information Management, History, Digital Humanities, Archives Management, or a related field; OR equivalent combination of education and relevant library technical services experience.
  • Minimum of one (1) year of experience working in a library, archives, museum, records management, or information services environment.
  • Experience performing data entry, metadata cleanup, catalog maintenance, or database support activities.
  • Demonstrated attention to detail and ability to perform repetitive tasks with a high degree of accuracy.
  • Basic familiarity with library metadata standards or library systems, including MARC records or integrated library systems.
  • Experience using Microsoft Office Suite, particularly Excel and Word.
  • Ability to organize, prioritize, and complete assigned tasks in a deadline-driven environment.
  • Strong written and verbal communication skills.
  • Ability to lift and move library materials, boxes, or carts weighing up to approximately 40 pounds as part of collections support activities.
  • Ability to obtain and maintain a Public Trust clearance and NIH badge.

Preferred Qualifications
  • Bachelor's degree in Library and Information Science, History, Archives, Museum Studies, or related discipline.
  • Experience working in a biomedical, academic, research, or federal library environment.
  • Familiarity with Ex Libris Alma, OCLC Connexion, CONTENTdm, ArchivesSpace, or similar systems.
  • Experience supporting digitization, scanning, or digital collections projects.
  • Knowledge of MARC21, Dublin Core, metadata cleanup, or authority control concepts.
  • Experience using spreadsheet tools for metadata tracking or quality review activities.
  • Familiarity with preservation handling procedures for rare or fragile materials.
  • Experience performing quality assurance or quality control reviews on metadata or digital files.
  • Reading knowledge of one or more foreign languages helpful for metadata verification work.
  • Interest in pursuing a career in librarianship, archives, or information management.

Physical Requirements
  • Ability to lift, carry, push, and move library materials, archival boxes, carts, and collections weighing up to 40 pounds as part of collections management and digitization support activities.
  • Ability to sit or stand for extended periods while performing repetitive data entry, metadata review, scanning preparation, quality control, and computer-based technical services work.
  • Ability to perform frequent bending, reaching, shelving, sorting, and handling of library and archival materials while maintaining careful attention to preservation and organizational procedures.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

EEO Statement
The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Salary Description
$24.49 - $33.00 per hour

Apply