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Library Customer Service Assistant Jobs in Baltimore, MD

Midas

Assistant Manager/Service Writer

Baltimore, MD · On-site

$45K - $65K/yr

Training & development At Midas, we are dedicated to providing quality services to customer ... This position is Assistant Store Manager developmental role. Midas is committed to training our ...

Midas

Assistant Manager/Service Writer

Towson, MD · On-site

$45K - $65K/yr

Paid time off At Midas, we are dedicated to providing quality services to customer vehicles in the ... This position is Assistant Store Manager developmental role. Midas is committed to training our ...

Shopexim

Customer Service

Baltimore, MD · On-site

$16 - $20/hr

Customer Service Location: Baltimore, Maryland Employment Type: Full-Time Position Summary At ... Track shipments and assist customers with shipping inquiries. Store Operations * Process customer ...

Luminis Health

Customer Information Assistant

Annapolis, MD · On-site

$17 - $23.50/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

Luminis Health

Customer Information Assistant

Lanham, MD · On-site

$17.25 - $23.75/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

Luminis Health

Customer Information Assistant

Lanham, MD · On-site

$17.25 - $23.75/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

Luminis Health

Customer Information Assistant

Annapolis, MD · On-site

$17 - $23.50/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

Luminis Health

Customer Information Assistant

Lanham, MD · On-site

$17.25 - $23.75/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

Luminis Health

Customer Information Assistant

Lanham, MD · On-site

$17.50 - $23/hr

Directs patients and visitors to appropriate hospital departments or services. * Protects Hospital ... Two years of previous customer service experience, preferably worked in a healthcare environment.

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Baltimore, MD

Library Customer Service Assistant information

See Baltimore, MD salary details

$11

$19

$27

How much do library customer service assistant jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for library customer service assistant in Baltimore, MD is $19.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.69 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Baltimore, MD? For Library Customer Service Assistant jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Baltimore, MD look for? The top searched job categories for Library Customer Service Assistant jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Library Customer Service Assistant jobs? Cities near Baltimore, MD with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,386 per year, or $19.9 per hour.

Library Technical Services Student Assistant

McDaniel College

Westminster, MD • On-site

Other

Posted 24 days ago

Job description


Job Title: Library Technical Services Student Assistant
Effective Date: 07/09/2026
Reports to: Cataloging Supervisor & Acquisitions Manager
Department: Library
Rate of Pay: Maryland Minimum Wage
FSLA Status: Non-Exempt
Location of Position: Hoover Library, McDaniel College, 2 College Hill, Westminster, MD 21157
Duration of Appointment: August 05, 2026 to May 25, 2026
Schedule: Schedule is at discretion of supervisor
Evaluation Procedures: Student workers are evaluated on a continuous basis.
Scope: The Library Technical Services Student Assistant is responsible for supporting the Technical Services Department's daily activities.
Responsibilities:
Duties may include, but are not limited to:
  • Checking in periodicals on an automated system and shelving.
  • Appling/inserting library identification on materials received by the library.
  • Checking in newspapers.
  • Shelf reading periodicals and popular collections.
  • shifting periodicals, government documents, microfilm and microfiche collections.
  • Searching the book stacks for duplicate copies.
  • Searching a variety of databases for bibliographic information.
  • Unpacking/sorting new library materials.
  • Unpacking/processing bindery shipments.
  • Labeling and pasting materials.
  • Matching workslips, OCLC printouts and library materials.
  • Covering juvenile books.
  • Other duties as assigned by supervisors.
Requirements:
Required Qualifications:
The following minimum requirements are established for the position of Technical Services Student Assistant:
  • Current undergraduate student at McDaniel College.
  • Free time to work a minimum of 5 hours per week (Mon. - Fri., 8 am - 4 pm).
  • Interest in library work and willingness to perform various types of work.
  • Ability to work with accuracy and attention to details.
  • Dependable work habits.
  • Ability to quickly arrange workload in order to deal with competing priorities.
Preferred Qualifications:
  • Familiarity with computers and computer applications.
  • Experience with online library catalogs.
PHYSICAL CHARACTERISTICS:
  • This position requires sitting or standing for long periods of time, as well as lifting, bending and stooping.
  • This position does have some lifting involved when processing materials and shifting.
  • Finger/hand dexterity and steadiness is involved when label and pasting. The ability to use a keyboard and mouse is required. The overall setting of the job is in an area conducive to a normal office environment with minimal exposure to adverse conditions.
INFORMATION SECURITY ROLE: DATA USER
  • Follow the policies and procedures established by the appropriate Data Stewards.
  • Comply with federal and state laws and regulations as well as College policies, procedures, and standards associated with the College computing resources and institutional data used.
  • Use institutional data only as required for the conduct of College business within the scope of employment.
  • Implement safeguards prescribed by appropriate Data Stewards for Limited Access and Restricted Data.
  • Ensure the appropriateness, accuracy, and timeliness of institutional data used for the conduct of College business.
  • Report any unauthorized access, data misuse, or data quality issues to the appropriate Data Steward for remediation.
  • Accept and complete the confidentiality statement yearly if access includes Restricted data.
  • Report any suspected data breach to the CIO and the IT Help Desk as soon as possible.

Additional Information:
McDaniel College, in compliance with federal and state laws and regulations, does not discriminate in the recruitment, admission, and employment of students, faculty, and staff in the operation of any of its educational programs and activities. McDaniel College will not tolerate any discrimination or harassment on the basis of any protected status including protective hairstyle, race, religion, color, ancestry or national origin, disability, age, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, military status, genetic information, marital status, veteran's status, or any other actual or perceived legally protected characteristics.
Application Instructions:
Please click the Apply Now button below to begin your application.

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