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Library Customer Service Assistant Jobs in Ontario

Dollar Tree

Customer Service Associate

London, ON

$17.60/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Galderma

Customer Service Specialist

Toronto, ON · On-site

... * Assist with dispute management in investigating customer chargebacks and claims and notify ... customer service, or account management role, preferably within a Consumer-Packaged Goods or ...

Veritiv Corporation

CA$56K - CA$92K/yr

Provide internal support to Outside Sales Representatives and assist with sales initiatives ... services. Veritiv serves customers in a wide range of industries, through team members around the ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Ontario

Library Customer Service Assistant information

See Ontario salary details

$9

$17

$27

How much do library customer service assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for library customer service assistant in Ontario is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $20.19 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Ontario? For Library Customer Service Assistant jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Ontario look for? The top searched job categories for Library Customer Service Assistant jobs in Ontario are:
What cities in Ontario are hiring for Library Customer Service Assistant jobs? Cities in Ontario with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,130 per year, or $17.4 per hour.

Customer Service Representative

PGW Auto Glass

Kitchener, ON

CA$20/hr

Full-time

Posted 6 days ago

PGW Auto Glass rating

4.9

Company rating: 4.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

399th of 416 rated retail wholesalers

Job description

Job Summary: This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service.

In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment. 

Key Responsibilities & Duties:   

·       Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.

·       Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy.

·       Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies.

·       Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing.

·       Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software.

·       Follow up with customers throughout the resolution process to ensure satisfaction.

·       Route calls to the appropriate department when necessary, ensuring a seamless customer experience.

·       Assist in generating sales and upselling opportunities based on inbound customer inquiries.

·       Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers.

·       Ensure consistent communication between the company and customers to foster strong relationships.

·       Perform data entry, process cancellations, credits, and invoicing as needed.

·       Support additional call center functions and assume other duties as assigned.

Qualifications & Skills:  

·       Strong verbal and written communication skills with the ability to convey information clearly and professionally.

·       Previous customer service experience in a call center environment.

·       Ability to multi-task in a fast-paced, high-volume environment.

·       Strong problem-solving and conflict resolution skills.

·       Attention to detail and ability to work under frequent interruptions.

·       Experience using CRM systems and data entry tools.

·       Sound knowledge of customer service principles and best practices.

·       Ability to work independently and as part of a team.

·       High School diploma or equivalent required.

Work Environment & Physical Requirements (if applicable):  

·       Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse.

·       Occasional lifting and moving up to 50 lbs. may be required.

·       Fast-paced environment with frequent customer interactions and problem resolution.

·       Some overtime may be required as needed.

Pay Rate: $20. per hour

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