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Library Customer Service Assistant Jobs in Ontario

City of Ottawa

Customer Service Assistant

Ottawa, ON · On-site

CA$32.08 - CA$37.54/hr

CUPE 503 - Library/Full Time - Public Service Job Salary Information: $32.081 - $37.536 per hour ... You provide customer service to the library customers in-person, roving the branch, telephone ...

Town of Oakville

CA$24.81 - CA$29.19/hr

What you'll do As a Library Assistant you will: Greet customers and proactively offer customer ... Support customer access to library materials and services by answering directional questions ...

New

DAUPHIN COUNTY LIBRARY SYSTEM

$13.50/hr

Position Summary This customer service focused position is the face of The Library, providing ... The part-time (24.75 hours per week) Public Services Assistant Position is located at McCormick ...

Burlington Public Library

Page - On-Site

Burlington, ON · On-site

Provide directional customer service and referral to other library staff. * Perform materials handling tasks, including checking in material as directed. * Additional duties including photocopying of ...

Posted today

Uottawa

CA$68K - CA$86K/yr

Library and Archives # of Open Positions: 2 Faculty/Service - Department: On-Site Team Campus ... Handle customers in a professional manner. Provide IT support to Library customers (Library account ...

Uottawa

Intermediate Technician, User Engagement

Ottawa, ON · On-site

CA$68K - CA$86K/yr

Library and Archives # of Open Positions: 2 Faculty/Service - Department: On-Site Team Campus ... Handle customers in a professional manner. Provide IT support to Library customers (Library account ...

RONA

We operate or service corporate and affiliated dealer stores. With a distinctive product and ... Your role: Greet customers and ensure a good customer experience Assist customers in loading ...

RONA

We operate or service corporate and affiliated dealer stores. With a distinctive product and ... Greet customers and ensure a good customer experience * Assist customers in loading products in ...

Baptcare

CA$29.97/hr

Food Service Assistant Apply now Job no: 496390 Work type: Casual Shift Worker Location: Macleod ... WHY HOSPITALITY STAFF LOVE THIS ROLE Bring your customer service skills into a more rewarding ...

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Library Customer Service Assistant information

See Ontario salary details

$9

$17

$27

How much do library customer service assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for library customer service assistant in Ontario is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $20.19 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in Ontario?

For Library Customer Service Assistant jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Ontario look for?

The top searched job categories for Library Customer Service Assistant jobs in Ontario are:

What cities in Ontario are hiring for Library Customer Service Assistant jobs?

Cities in Ontario with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,130 per year, or $17.4 per hour.

Customer Service Assistant

City of Ottawa

Ottawa, ON • On-site

CA$32.08 - CA$37.54/hr

Full-time

Posted 11 days ago

Job description

Requisition ID: 23477

Department: Ottawa Public Library 

Service: Branch Operations 

Employment Type: 1 Temporary Full Time Position-Up to 18 months 

Work Hours: 25 hours per week

Affiliation: CUPE 503 - Library/Full Time - Public Service Job

Salary Information: $32.081  - $37.536  per hour (2026 rates of pay)

Location: Sunnyside Branch, 1049 Bank Street

City: Ottawa, ON 

Job Category: Ottawa Public Library

Application Close: 28/08/2026 

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach.

You provide customer service to the library customers in-person, roving the branch, telephone/switchboard and/or through electronic/web chats. You provide assistance with membership services, and support materials and cash handling activities.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 1 year of library or customer service experience

KNOWLEDGE
  • Knowledge of customer service techniques and protocols
  • Knowledge and experience with computers, Microsoft Office applications and other equipment including electronic devices
  • Experience with integrated library systems
  • Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures
  • Library circulation procedures and practices
  • Methods and techniques for handling cash
  • Methods and techniques of responding to inquiries and resolving patron complaints
  • General knowledge of Ottawa Public Library policies and procedures
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
  • Customer service orientation, including the use of tact, discretion and confidentiality
  • Effective verbal and written communications and interpersonal skills
  • Reasonable judgment in a professional setting
  • Effectively apply technology to library services and programs
  • To carry out a range of circulation activities, including registration, collecting fees
  • Ability to respond effectively to a range of library service inquiries and resolve complaints
  • Ability to perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds
  • Ability to handle and account for cash and to prepare bank deposits
  • Strong interpersonal skills, ability to deal with the public and handle problems as they arise
  • Perform multiple tasks concurrently
  • Ability to work effectively independently and as a team member
  • Attention to detail.
  • Sound problem solving
  • Efficient time management
  • Flexibility, ability to adjust priorities
  • Strongly committed to quality customer service
  • Strong listening/comprehension skills

WHAT YOU NEED TO KNOW

  • Language Requirement: English oral, reading, writing  
  • Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.; Police record checks completed by a third-party company will not be accepted.    
  • Additional vacancies may occur during the competition process. 
  • Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.

The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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