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Library Customer Service Assistant Jobs in Ontario

City of Ottawa

OPL System Specialist

Ottawa, ON · On-site

CA$66K - CA$77K/yr

Library operations, including circulation control, catalogue searching, and database maintenance * To prepare and analyze statistics * Automated information retrieval * Knowledge of customer service ...

Ritchie Bros.

Customer Service Representative

London, ON · On-site

Customer Service Representatives embody our "team player" values, by providing an outstanding ... A phenomenal teammate, willing to assist your peers * Digital literacy * Time management skills

Posted today

Galderma

Customer Service Specialist

Toronto, ON

... * Assist with dispute management in investigating customer chargebacks and claims and notify ... customer service, or account management role, preferably within a Consumer-Packaged Goods or ...

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Showing results 21-40

All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Ontario

Library Customer Service Assistant information

See Ontario salary details

$9

$17

$27

How much do library customer service assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for library customer service assistant in Ontario is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $20.19 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Ontario? For Library Customer Service Assistant jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Ontario look for? The top searched job categories for Library Customer Service Assistant jobs in Ontario are:
What cities in Ontario are hiring for Library Customer Service Assistant jobs? Cities in Ontario with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,130 per year, or $17.4 per hour.

Customer Service Representative

POWERGROUP Resources

Smithville, ON • On-site

Full-time

Posted 11 days ago

Job description

The Wood Shed has been proudly serving Southern Ontario for over 30 years as a trusted supplier of quality lumber, live-edge slabs, hardwoods, reclaimed wood, woodworking supplies, and custom wood products. We take pride in delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners alike.

As we continue to grow, we are looking for a Customer Service Representative to join our team. Reporting directly to the Office Manager, in this customer-focused role, you'll be the first point of contact for customers, helping them find the right products for their projects while preparing quotes, managing customer accounts, coordinating orders, and building long-term relationships. Working closely with our production, purchasing, warehouse, and shipping teams, you'll play an important role in delivering an exceptional customer experience from inquiry to order fulfillment.

This role is on-site at our Smithville location. The pace can shift quickly, especially on busy customer days. Flexibility and patience are key traits that contribute to success in the position.

This posting reflects a current hiring need for our client. We use AI-assisted tools to help review resumes and identify potential candidate matches, however all hiring decisions are made by our team and the client directly.

Key Responsibilities

Customer Service & Sales

  • Greet and assist customers in person, over the phone, and by email, delivering professional and exceptional customer experience
  • Prepare quotes, sales orders, invoices, and work orders accurately
  • Recommend products and solutions based on customer needs and project requirements
  • Support customers with product selection, availability, pricing, and order timelines
  • Resolve customer concerns professionally and escalate issues when required

Account Management

  • Manage and maintain assigned customer accounts
  • Build strong relationships with contractors, builders, woodworkers, and retail customers
  • Follow up on quotes and sales opportunities to help convert inquiries into orders
  • Assist in maintaining and growing existing monthly account holder relationships
  • Monitor customer purchasing trends and identify upselling and cross selling opportunities

Administrative & Operational Support

  • Coordinate customer orders with production, shipping, and purchasing departments to ensure accurate and timely order fulfillment
  • Assist with account receivables follow-up and customer payment inquiries
  • Maintain accurate customer records within internal systems
  • Support front counter staff and assist with general operational questions and day-to-day administrative tasks as needed
  • Assist outbound sales representative with marketing efforts, mass customer emailing, and lead generation

Requirements

  • Minimum 3 years of experience in customer service, inside sales, retail sales, account management, or a similar customer-facing role.
  • Excellent communication and interpersonal skills with a strong commitment to delivering exceptional customer service.
  • Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
  • High attention to detail and accuracy when preparing quotes, sales orders, invoices, and customer documentation.
  • Strong problem-solving skills and the ability to resolve customer concerns professionally and effectively.
  • Comfortable learning technical product knowledge and recommending solutions based on customer needs.
  • Proficient with Microsoft Office and comfortable learning ERP, CRM, or point-of-sale systems.
  • Experience in lumber, building materials, construction, manufacturing, woodworking, or related industry is considered a strong asset.
  • Self-motivated, dependable, and able to work both independently and collaboratively within a team environment.
  • A positive attitude, strong work ethic, and a willingness to learn and contribute to the continued success of the business.

Benefits

  • Competitive base salary of $50 000+ per year, based on experience and qualifications.
  • Opportunities for training and professional development.
  • Supportive, collaborative, and team-oriented work environment.
  • Full-time opportunity with a well-established and growing company