Library Customer Service Assistant Jobs in Delaware

Are you looking for a challenging and exciting Medical Librarian career opportunity?

ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

ChristianaCare Offers

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• 12-week paid parental leave
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

About This Position

Under general supervision, performs technical, public service and administrative duties requiring operational level skills and a basic knowledge of library, practices, and procedures. Work may include both user services and technical services. User services work is directly with physicians, nurses, other clinicians, employees, patients and their families. Technical services include acquiring and preparing material for use by library customers, maintenance of library INet links, databases and electronic resources and preparation of library reports.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Customer Service:

• Handles patron requests and phone calls at the circulation desk.
• Provides basic services and technology support for patrons and refers more complex requests to the librarian.
• Assists patrons in finding library materials, including online database and journal subscriptions services.
• Assists patrons with copy, fax, laminating, and other library services.
• Processes quiet study room requests and monitors use of the rooms.
• Handles payments for library fines, fees, and services such as copying and book sale purchases.

Circulation:

• Circulates library materials for patrons using the library's Integrated Library System (ILS) software.
• Registers patrons for new library cards and maintains patron records.
• Sends overdue notices and bills.
• Shelves library materials.

Interlibrary Loans:

• Manages incoming and outgoing interlibrary loan requests, along with assisting patrons in making requests through the link on the library website.
• Obtains materials for customers from the Medical Libraries' collection (both print and electronic), scans documents to create PDFs for patrons. Maintains records for materials obtained outside of CCHS, reconciles monthly charges for materials. Produces borrowing reports as requested by Library Manager.

Cataloging:

• Catalogs new library materials according to the Bibliographic Standards for the NNLM.
• Creates displays of library materials to encourage patron browsing.
• Updates the library website as directed.

Collection Development:

• Recommends books for purchase based on patron requests and an awareness of current popular titles.
• Processes new items for the library's collection based on the Managers approvals, including, placing orders in workday, receiving, and cataloging newly acquired materials.
• Assists with inventory, weeding, and other collection management tasks.

General Library Tasks:

• Performs general library tasks such as dusting, cleaning computer stations, and other cleaning.
• Performs shelf reading to keep library materials organized.
• Organizes supplies, storage areas, and library equipment.
• Prepares and maintains statistical reports.
• Completes clerical work including filing, processing invoices and submitting requisitions in Workday.
• Provides a safe and welcoming environment for all patrons.
• Participates in library events, such as Discovery Day, orientation, and the HFGCC tabling events.
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.
• Provides coverage at other library locations in the absence of the librarian.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Minimum of high school diploma or equivalent and 2 years progressively responsible professional office experience; associate's degree or coursework in Library Science preferred.
• Proficiency with computers and Microsoft Office (Word, Excel) is required.
• Familiarity with Integrated Library Systems (ILS) or medical databases (like PubMed/MEDLINE) is a plus.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visithttps://careers.christianacare.org/benefits-compensation/