Library Customer Service Assistant Jobs in Alaska

Description Do you have a passion for books and strong computer skills. Come join Juneau Public Libraries team. We are seeking applicants for part-time employment who have great customer service skills, a passion for lifelong learning, strong technology skills, and an interest in promoting library services.

If you enjoy working with a wide variety of people, spending time around books, and have availability in your schedule, consider joining our team at the Juneau Public Libraries. WHO WE ARE LOOKING FOR Strong customer service skills. Strong computer skills.

People who would enjoy assisting patrons of all ages and abilities. Clear communication skills. Exceptional attendance, reliability and dependability.

WHAT IS IT LIKE TO WORK ON OUR TEAM This Assistant Library Technician position is an important part of the Juneau Public Libraries and works as the face of the library. This person can expect to be busy working with the public and library staff providing a welcoming, helpful, and safe environment. This position works at the front desk, usually with a work partner, and monitors the library during shifts.

Much of the time on the desk is spent using computers to search for materials or information using our database system, the library catalog, or other electronic resources as well as referring to senior staff. The Juneau Public Libraries are dedicated to serving our patrons in Juneau and those around the state. We use discretion and tact when interacting with patrons and hold patron confidentiality as one of the most important elements in the public service we provide.

WHAT THE CBJ CAN OFFER YOU In this position you will receive a competitive salary package that includes the opportunity for regular pay increases, 13 paid holidays a year, an excellent health insurance program that includes medical, dental, vision and orthodontia care options, paid leave and retirement credit through PERS (Public Employees' Retirement System). We value the health and well-being of our employees. The CBJ provides free parking, paid time off for parent teacher conferences, the ability to participate in a robust wellness program that includes discounts to CBJ recreational centers and local fitness programs, free annual health screenings, free flu shots, free classes, challenges and webinars on healthy living to assist you with achieving work/life balance.

WORKING HOURS AND LOCATION The Juneau Public Libraries have three locations: the Downtown Juneau Public Library (located atop the Marine Parking Garage on the waterfront), the Mendenhall Valley Public Library (located in Dimond Park), and the Douglas Public Library (located in the Douglas Community Building, a shared facility with the Fire Department). Library staff offices are located at the Downtown Library. The libraries are open 7 days a week, excluding CBJ holidays.

Candidates for this position can expect to work a schedule that includes a combination of weekday evening shifts (5:00pm - 8:00pm) and weekend shifts (12:00pm - 5:00pm). Additionally, the library department holds an all-staff meeting the second Wednesday of each month from 8:00am - 9:00am. Typical Responsibilities This position provides specialized technical library support and covers both circulation and reference responsibilities.

This position frequently uses the library databases and electronic catalog, and assists patrons in the use of library services, materials and facilities. This position will assist patrons in a variety of ways including locating materials, assisting with the use of library equipment and wireless internet, and taking payment for fees. This position also performs public service duties such as registering voters as well as administrative tasks that support the desk.

This position is also responsible for closing and securing library facilities. Library staff explain and enforce library rules and employ considerable independent judgement to correct inappropriate conduct including situations with patrons who may be experiencing substance abuse or mental health issues and are potentially violent. Minimum Qualifications Education: Graduation from high school or the equivalent.

Experience: Six (6) months of customer service experience that included the use of computer systems or databases. SUBSTITUTION: Post-secondary education in any academic discipline from an accredited college or university may be substituted for the required experience on the basis of 2.67 semester hours (4 quarter hours) for one month of experience. NOTE: For some positions, experience working with pre-school age children in a structured environment or with specific populations is highly desired but not required

License: A valid Driver's License at the time of appointment and for continued employment. Other: Employee must have access to reliable transportation to transport self to various Library branches. Supplemental Information HIRING MANAGER CONTACT INFO Hiring Manager: Catherine Melville Phone Number: (907) 586-0443 Email: Catherine.Melville@juneau.org Please read the below information carefully to ensure your application submission meets all submittal requirements

Education If you are using education to meet the minimum qualifications, you must document your education in your application, and you may be required to provide transcripts. Work Experience If you are using work experience to meet the minimum qualifications, you must document your work experience in the application. If your application does not support minimum qualifications, you may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting. Application Assistance For questions regarding application submission or system operation errors, please visit: www.governmentjobs.com/careers/juneau/helpandsupport/applicationguide

If your question is not answered in the FAQ, you may contact the Department of Human Resources & Risk Management at (907) 586-5250 or human.resources@juneau.gov. For applicant password assistance, please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword EEO Statement The City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call (907) 586-5250 or TTY: Alaska Relay 711 or 1-800-770-8973, or correspond with the Department of Human Resources & Risk Management at employment@juneau.gov or 155 Heritage Way, Juneau, AK 99801

The City and Borough of Juneau is an equal opportunity employer.