Library Customer Service Assistant Jobs in Alaska

The Consortium Library, University of Alaska Anchorage (UAA) is recruiting part-time reference professionals to cover a mix of evening, weekend, and weekday reference desk shifts. The Consortium Library serves students, staff, and faculty of UAA and Alaska Pacific University, as well as members of the local community. Research services are provided in-person and via chat/text, email, Zoom, and phone. Part-time reference professionals play an important role in our Instruction and Research program by providing reference desk coverage and assisting librarians with projects. Professional training and development opportunities will be provided as needed. The Consortium Library promotes a welcoming environment and an appreciation for each unique member of the academic community.
To thrive in this role you will be able to provide effective customer service through excellent communication skills both verbal and written. Use working knowledge of or ability to quickly learn and effectively use the Consortium Library's discovery service, catalog, research databases, and Spring share web applications. Use technology skills to include Google Suite, Word, internet searching, common office equipment, and technology troubleshooting. Be able and willing to quickly learn new technologies and software. Be able to teach library users of varying skills levels to effectively use various technologies. Have the ability to work effectively, sensitively, and collaboratively in a multicultural environment.
Minimum Qualifications:
• Bachelor's degree, one year experience working in a library, customer services experience, experience with troubleshooting technology, experience with library resources and services. Or
• Bachelor's degree in any field and one year of experience in a relevant field (e.g. libraries, museums,
information services, etc.) (or an equivalent combination of training and experience).
• Experience providing customer service or reference services.
Position Details:
This position is located on the University of Alaska campus in Anchorage. This is a part-time, non-exempt, temporary staff position. New hires will be placed on the UA Temporary Staff Salary Schedule , Grade 78, based on education and experience.
Please be prepared to provide the following documents with your application:

• Resume
• Cover Letter
• Three professional references including phone contact and email address

Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately.
This is a pooled position, applications are reviewed as needed. Submission of an application does not guarantee review or a job offer.
If you have any questions regarding this position, please contact Page Brannon, Professor, Head, Instruction and Research Services at plbrannon@alaska.edu.
*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
The University of Alaska ( www.alaska.edu ) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination ( www.alaska.edu/nondiscrimination ) against individuals on the basis of any legally protected status.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
* Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.
Access to the reports is available at:
UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety . Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu .
UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf . Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu .
UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf . Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu .