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Level 3 Support Jobs (NOW HIRING)

Quinn Company CAT

Tier III Support Technician

Whittier, CA · On-site

$29.10 - $35/hr

Support and triage IT tickets, providing Tier III level support when needed * Maintain documentation, SOPs, and knowledge base articles * Partner with leadership to identify recurring issues and ...

SSC

Administrative Support Level III

Frederick, MD · On-site

$18.25 - $23.75/hr

Sterile Services Co. (SSC) is hiring a Senior Administrative Support Level III to support the Army Medical Logistics Command (AMLC) - Force Projection Directorate (FPD) in Frederick, MD. This ...

Bilfinger

Level-3 Industriekletterer (m/w/d) Standort: Hamburg Als eine Business Unit der Bilfinger SE bieten wir nachhaltigen Service in den Bereichen Bereich Gerüstbau, Korrosionsschutz, Isoliertechnik ...

ID.me

Member Support Representative III - Support

Tampa, FL · On-site

$17 - $23/hr

Role Overview As a Member Support Representative III - Support, you will play a crucial role in ... Maintain a high level of professionalism and empathy while addressing member inquiries and concerns

Zachary Piper Solutions

$110K - $120K/yr

... Tier 3 Support, Network Troubleshooting, Enterprise Network, LAN, WAN, WLAN, SD-WAN, MPLS, VPN ... Level III, CCNA, CCNP, CCIE, Secret Clearance, Root Cause Analysis, Configuration Management ...

ELEMENT MATERIALS TECHNOLOGY

NDT Level III

Compton, CA · On-site

$120K - $140K/yr

... • Support as method Level III for internal, external audits and customer approvals activites. • Perform contract review to ensure customer requirements can be met and are implemented into ...

ELEMENT MATERIALS TECHNOLOGY

NDT Level III

Compton, CA · On-site

$120K - $140K/yr

... • Support as method Level III for internal, external audits and customer approvals activites. • Perform contract review to ensure customer requirements can be met and are implemented into ...

ID.me

Member Support Representative III - Support

Tampa, FL · On-site

$17 - $23/hr

Role Overview As a Member Support Representative III - Support, you will play a crucial role in ... Maintain a high level of professionalism and empathy while addressing member inquiries and concerns

AMSYS Talent

System Support Analyst

Houston, TX · On-site

Provide Level 3 support for complex desktop, server, Microsoft 365, and infrastructure issues. * Serve as the escalation point for Level 1 and Level 2 support teams. * Administer and troubleshoot ...

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Level 3 Support information

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How much do level 3 support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for level 3 support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is level 3 support?

Level 3 Support, also known as Tier 3 Support, refers to the highest level of technical support within an organization. These specialists handle the most complex and advanced issues that cannot be resolved by Level 1 or Level 2 support teams. Level 3 technicians are often experts or engineers who work closely with product developers and may create fixes or patches for software and hardware issues. They also provide guidance and solutions for new problems, often requiring deep technical knowledge and troubleshooting skills.

What are the key skills and qualifications needed to thrive as a level 3 support specialist?

To thrive as a Level 3 Support specialist, you need deep technical expertise in system troubleshooting, advanced problem-solving, and a strong understanding of IT infrastructure, usually supported by relevant degrees or certifications such as CompTIA, Microsoft, or Cisco credentials. Familiarity with ticketing systems, remote diagnostic tools, and specialized software relevant to the supported platforms is typically required. Exceptional communication, patience, and analytical thinking help you effectively collaborate with other teams and translate complex technical issues for non-technical users. These skills ensure the resolution of critical issues, minimize downtime, and maintain overall system reliability for the organization.

How does a level 3 support professional typically interact with other IT teams during complex issue resolution?

Level 3 Support professionals frequently collaborate with Level 1 and Level 2 support teams, as well as specialized engineering or development teams, to resolve complex technical issues. They may be called upon to provide in-depth analysis, replicate issues, and develop long-term solutions. Effective communication and documentation are essential, as they often serve as the bridge between frontline support and technical experts, ensuring that difficult problems are addressed efficiently and knowledge is shared across teams.

What are popular job titles related to Level 3 Support jobs?

For Level 3 Support jobs, the most frequently searched job titles are:

Level 3 Support jobs near you

Tier III Support Technician

Whittier, CA • On-site

Quinn Company CAT
See more jobs at Quinn Company CATexternal

$29.10 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Quinn Company rating

6.8

Company rating: 6.8 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Location: City of Industry, CA

Pay Range: $29.00 – $34.44 per hour

Fully onsite 

Key Responsibilities

  • Support endpoint management using Microsoft Intune and Windows Autopilot
  • Provide advanced support for hardware, software, and network-related issues across multiple locations
  • Install, configure, deploy, and troubleshoot PCs, mobile devices, and telecom systems
  • Manage users and devices in a hybrid Active Directory / Microsoft 365 environment
  • Analyze data and system logs to identify issues and trends; generate reports for leadership
  • Assist with application deployment, scripting (PowerShell/batch), and automation efforts
  • Support and triage IT tickets, providing Tier III level support when needed
  • Maintain documentation, SOPs, and knowledge base articles
  • Partner with leadership to identify recurring issues and improve workflows
  • Serve as an IT point of contact at assigned locations and provide onsite support as needed
  • Participate in IT infrastructure and network-related projects
  • AI knowledge and experience 

Additional Requirements

  • Must be open to travel (approximately 20–30%), including occasional overnight travel
  • Ability to work independently with minimal supervision

Preferred

  • Microsoft certifications (e.g., MD-102, MS-900, AZ-900) or equivalent experience
  • Bachelor’s degree in Information Technology or related field

Physical Requirements

  • Ability to lift up to 50 lbs. occasionally
  • Ability to sit, stand, walk, and perform physical activities as needed in support roles

Why Quinn Company?

Join a team that values innovation, teamwork, and customer service while working with cutting-edge Microsoft technologies. At Quinn, you’ll play a vital role in supporting operations across multiple locations and helping drive continuous improvement in IT services.

Apply today to join a team focused on innovation, service, and continuous improvement.

Company Description

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company... local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

www.quinncompany.com

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