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Level 3 Support Jobs (NOW HIRING)

NDT Level III

CA · On-site

$120K - $140K/yr

... • Support as method Level III for internal, external audits and customer approvals activites. • Perform contract review to ensure customer requirements can be met and are implemented into ...

... Level Monitoring, Fluor Chemical Approval/Handling and Storage, Asbestos Awareness, Personal ... Supports all site disciplines with HSE issues and concerns; Conducts and documents surveys, audits ...

Role Overview As a Member Support Representative III - Support, you will play a crucial role in ... Maintain a high level of professionalism and empathy while addressing member inquiries and concerns

New

Corporate Level III

Bixby, OK · On-site

$140 - $180/hr

The Corporate Level III partners closely with Operations, Quality, HSE, Business Development, and executive management to support operational excellence, develop new NDE methodologies for ...

Be Seen First

Escalate complex or unresolved issues to Level 2 or Level 3 support teams as necessary. * Document all support interactions and solutions accurately and thoroughly in the ticketing system. * Provide ...

Support Associate Level III - 2nd Shift

Tucson, AZ · On-site

$14.50 - $19/hr

Support Associate Level III - 2nd Shift Category: Administration Main location: United States, Arizona, Tucson Position ID:J0126-1281 Employment Type: Full Time U.S. - CGI Federal roles - What we do ...

The NDT Level III will develop inspection techniques, certify personnel, support manufacturing operations, evaluate inspection results, and drive continuous improvement initiatives that ensure the ...

The NDT Level III will develop inspection techniques, certify personnel, support manufacturing operations, evaluate inspection results, and drive continuous improvement initiatives that ensure the ...

Network LAN/WAN Support

Irving, TX · On-site

$99K - $136K/yr

More like a level 3 support. The person needs to understand urgency and when to know when a problem needs attention. Additional Information All your information will be kept confidential according to ...

The NDT Level III will develop inspection techniques, certify personnel, support manufacturing operations, evaluate inspection results, and drive continuous improvement initiatives that ensure the ...

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Level 3 Support information

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How much do level 3 support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for level 3 support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is level 3 support?

Level 3 Support, also known as Tier 3 Support, refers to the highest level of technical support within an organization. These specialists handle the most complex and advanced issues that cannot be resolved by Level 1 or Level 2 support teams. Level 3 technicians are often experts or engineers who work closely with product developers and may create fixes or patches for software and hardware issues. They also provide guidance and solutions for new problems, often requiring deep technical knowledge and troubleshooting skills.

What are the key skills and qualifications needed to thrive as a level 3 support specialist?

To thrive as a Level 3 Support specialist, you need deep technical expertise in system troubleshooting, advanced problem-solving, and a strong understanding of IT infrastructure, usually supported by relevant degrees or certifications such as CompTIA, Microsoft, or Cisco credentials. Familiarity with ticketing systems, remote diagnostic tools, and specialized software relevant to the supported platforms is typically required. Exceptional communication, patience, and analytical thinking help you effectively collaborate with other teams and translate complex technical issues for non-technical users. These skills ensure the resolution of critical issues, minimize downtime, and maintain overall system reliability for the organization.

How does a level 3 support professional typically interact with other IT teams during complex issue resolution?

Level 3 Support professionals frequently collaborate with Level 1 and Level 2 support teams, as well as specialized engineering or development teams, to resolve complex technical issues. They may be called upon to provide in-depth analysis, replicate issues, and develop long-term solutions. Effective communication and documentation are essential, as they often serve as the bridge between frontline support and technical experts, ensuring that difficult problems are addressed efficiently and knowledge is shared across teams.

$120K - $140K/yr

Other

Re-posted 11 days ago


Element Materials Technology rating

7.3

Company rating: 7.3 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

75th of 120 rated laboratories


Job description

Overview
The NDT Level III provides advanced technical expertise, leadership, and certification authority in radiographic testing for aerospace components and assemblies. The Level III is responsible for developing, qualifying, and approving radiographic techniques and procedures; training and certifying personnel; interpreting standards; and ensuring compliance with customer, regulatory, and aerospace requirements.
Salary: $120K - $140K (Depending on Experience)
Responsibilities
• Develop, qualify, and approve NDT radiographic procedures, techniques, and work instructions in accordance with NAS-410, ASTM, Customer specification requirements, Nadcap, AS9100 and other contractual requirements.
• Serve as the subject matter expert for radiographic inspection (film and digital) methods.
• Interpret codes, standards, and customer requirements related to radiographic testing.
• Approve or disapprove radiographic inspection results and technical interpretations.
• Provide technical direction and oversight for Level I and Level II NDT personnel.
• Evaluate and validate new radiographic techniques, equipment, and software for compliance and performance.
• Support as method Level III for internal, external audits and customer approvals activites.
• Perform contract review to ensure customer requirements can be met and are implemented into internal quality system.
• Audit and review calibration requirements and maintenance of certifications for various inspection equipment in the inspection area.
• Create and provide training plans for trainees, Level 1 and Level 2 to ensure all qualification requirements are met to achieve certification status.
• Conduct performance reviews for all certified inspectors.
• Interface with customers for any technical information and guidance.
• Develop and update exams as required to ensure compliance with industry and customer requirements.
• Certify and recertify all qualified personnel in accordance with company and customer requirements.
• Review and approved external technical documents received for applicability to inspections.
• Develop and lead corrective action reviews on audit/NCR findings.
• Maintain Level III certification and any others required certifications for this position.
• Maintain compliance with radiation safety programs and regulations (e.g., NRC, OSHA, local authorities).
• Work with Radiation Safety Officer (RSO) to ensure safe operation of all radiographic equipment.
• Meet all quality, safety, and company policies and procedure requirements
• Perform other duties as assigned
Skills / Qualifications
• Must have Level 3 ASNT Certification and/ or currently active NAS410 Level III certifications
• Equivalent technical experience may be considered.
• Minimum 5-8 years of aerospace NDT experience, including at least 2 years at Level III.
• Proven expertise in both film-based and digital radiography (CR, DDA).
• Experience with Nadcap NDT accreditation and OEM audits (e.g., Boeing, Rolls-Royce, GE, Pratt & Whitney).
• Familiarity with NAS 410, ASTM (1742, E1032), SAE, and AS9100 radiography standards.
• In-depth knowledge of digital image processing, image quality indicators (IQIs), and density / sensitivity requirements.
Work Environment:
Work is typically performed around heavy equipment, radiation sources, and moving machinery, requiring strict adherence to all safety procedures and regulatory guidelines. Proper use of personal protective equipment (PPE)-including hard hats, safety glasses, gloves, dosimeters, and protective footwear-is mandatory.
This position requires the ability to:
• Stand, walk, bend, kneel, and climb for extended periods
• Lift, carry, and move equipment or materials weighing up to 50 pounds
• Work in varying weather conditions, including heat, cold, and humidity
• Maintain visual acuity for detailed image analysis and defect interpretation
• Occasionally work irregular hours, including nights or weekends, to support project schedules
• The Level III RT/CR must be capable of performing both technical oversight and hands-on support while maintaining the highest standards of safety and quality.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
"If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com"

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