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Level 1 Support Jobs (NOW HIRING)

GDI Infotech

Helpdesk Support (Level 1)

Denver, CO · On-site

$20.50 - $27.75/hr

About the Role We are seeking a motivated and detail-oriented Level 1 Helpdesk Technician / Dispatcher to join our growing IT support team. This is a front-line role responsible for handling incoming ...

Gutor

IT Service Desk Level 1 Support

Houston, TX · On-site

$60K - $70K/yr

The Service Desk Level 1 Support role is the primary contact point for end-users, ensuring quick, efficient, and customer-focused IT assistance. The position handles initial troubleshooting, resolves ...

Gutor

IT Service Desk Level 1 Support

Houston, TX

$60K - $70K/yr

The Service Desk Level 1 Support role is the primary contact point for endusers, ensuring quick, efficient, and customerfocused IT assistance. The position handles initial troubleshooting, resolves ...

Heartbeet Lifesharing

1:1 Support Caregiver

Hardwick, VT · On-site

$24/hr

This individual would also be supporting a specific individual with higher level support needs by ... The 1:1 Support Caregiver is responsible for supporting the Householders to help in creating a ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

Job Summary: Tier 1 Support Specialists work with customers and staff across all i3 Broadband ... Willing and has a desire to work in a fast-paced environment while maintaining a high level of ...

Corporate Office

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Triage, prioritize, and resolve Level 1 support tickets in a timely manner; escalate complex issues as appropriate * Document all support interactions, resolutions, and recurring issues thoroughly

ymcadetroit

Sports Referee Level 1

Milford, MI

The Sports Referee Level 1 supports the mission of the YMCA by providing a positive and encouraging environment for youth sports activities. Education/Experience/Training/Certifications * Must be 16 ...

ymcadetroit

Sports Referee Level 1

Milford, MI

The Sports Referee Level 1 supports the mission of the YMCA by providing a positive and encouraging environment for youth sports activities. Education/Experience/Training/Certifications * Must be 16 ...

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Level 1 Support information

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How much do level 1 support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for level 1 support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Level 1 Support professionals, and how can they effectively address them?

Level 1 Support professionals often encounter challenges such as managing high volumes of tickets, addressing a wide variety of technical issues, and maintaining clear communication with users who may have limited technical knowledge. To address these challenges, it's important to develop strong organizational and time-management skills, utilize knowledge bases and escalation protocols efficiently, and practice patience and active listening when assisting users. Building familiarity with common troubleshooting steps and collaborating closely with higher-tier support teams can also help resolve issues more quickly and enhance the overall support experience.

What is L1, L2, L3, L4 support in IT?

In IT support, L1 (Level 1) support involves basic troubleshooting and initial customer contact, handling common issues and service requests. L2 (Level 2) support provides more advanced technical assistance, often involving deeper diagnostics and problem resolution, while L3 (Level 3) support includes expert-level troubleshooting, often involving development or engineering teams. L4 (Level 4) support typically refers to external vendors or specialized teams responsible for complex or hardware-related issues.

What are the key skills and qualifications needed to thrive as a Level 1 Support, and why are they important?

To thrive as a Level 1 Support professional, you generally need basic IT knowledge, strong troubleshooting skills, and at least a high school diploma or equivalent. Familiarity with ticketing systems (such as Zendesk or ServiceNow) and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and de-escalate issues. These skills ensure timely and accurate resolution of technical problems, leading to higher user satisfaction and efficient IT operations.

What is Level 1 Level 2 and Level 3 support?

In support roles, Level 1 support involves basic troubleshooting and customer service, handling common issues and initial contact. Level 2 support addresses more complex problems requiring deeper technical knowledge, often involving remote diagnostics. Level 3 support involves expert-level troubleshooting, often by specialized engineers or developers, resolving the most difficult issues and providing solutions for escalated problems.

What are Level 1 Support roles?

Level 1 Support roles are entry-level positions in IT or customer service responsible for handling basic technical issues and general inquiries. These professionals act as the first point of contact for customers or end-users, troubleshooting common problems, and escalating more complex issues to higher-level support teams. Their responsibilities typically include answering calls or emails, providing information, and ensuring customer issues are recorded and tracked. Effective communication and problem-solving skills are essential in these roles.

What is considered level 1 support?

Level 1 support is the initial contact point for technical assistance, typically handling basic issues such as password resets, account access, and simple troubleshooting. Support staff in this role often use ticketing systems and require good communication skills to gather information and escalate complex problems to higher support levels.

What is the difference between Level 1 Support vs Help Desk Technician?

AspectLevel 1 SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, on-site support, remote assistanceHelp desks, support centers, remote troubleshooting
Employer & IndustryIT service providers, internal IT teamsIT companies, corporate IT departments
Common Search/ComparisonYesYes

Both roles involve basic troubleshooting and customer support, often requiring similar certifications. The main difference lies in terminology; 'Help Desk Technician' is a broader term used across industries, while 'Level 1 Support' emphasizes the entry-level support tier within IT support structures. Both roles serve as the first point of contact for technical issues and typically work in similar environments.

What is a Level 1 support job description?

A Level 1 support job involves providing basic technical assistance to users, such as troubleshooting common hardware and software issues, answering support calls or tickets, and guiding users through simple solutions. It typically requires good communication skills, familiarity with support tools, and a basic understanding of IT systems. The role often serves as the first point of contact in a technical support team.
More about Level 1 Support jobs
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Level 1 Support jobs near you
Senior Product Analyst [Level 1 Support]

Senior Product Analyst [Level 1 Support]

Redolent, Inc

San Bruno, CA • On-site

Other

Posted 5 days ago

Job description


One of our direct client is urgently looking fora Senior Product Analyst [Level 1 Support]
Role - Senior Product Analyst [Level 1 Support]
Location - San Bruno, CA.
Description:
Walmart Global eCommerce is looking for a strong individual with leadership skills who excels in market place product analysis. The person also would need to have strong verbal and written communication to address the product/technical issues. Responsibilities and activities include:
Understand business flows, tools, trouble shoot and support seller issues using tools.
Ongoing management of seller issues, queries and operational issues.
Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.
Triage the issue, decide the priority of the issue based on SLA guidelines and resolve or initiate ticket to Support Level 2.
Manage relationship with Tier 1, Tier 2 and Tier 3 sellers to improve their experience with Walmart.
In case of any applications failure, will initiate a call to Siteops (24 x 7) or next level support depending upon severity of issue.
Resolve Partner Portal login issues such as Password Reset, Forgot Password, etc
Help to resolve simple taxonomy issues
Address basic setup requirements such as Published, Unpublished, Pricing, Shelf, Image, Commission, Tax, Mapping and Attribution issues.
Address Order, Cancel and Refund and Seller Payment issues.
Minimum Qualifications
Bachelor's Degree
5 to 7 years of relevant work experience
Prior experience in lead role
Additional Preferred Qualifications
Experience in using market place portal and other supporting tools, alerts, reports and analytics.
Ability to summarize and present complex issues to a variety of audiences
Redolent logo

About Redolent

Sourced by ZipRecruiter

Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

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