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Level 1 Support Jobs (NOW HIRING)

DataCT LLC

Level 1 Support

New York, NY

$90K - $100K/yr

The Level 1 Support function provides first-line assistance to subscribers and participants by triaging incoming tickets, resolving common inquiries related to access, reporting, billing, and ...

Starling Chevrolet

IT level 1 Support

Orlando, FL · On-site

$18.25 - $25/hr

- IT level 1 support First and foremost, I would like you to know that this position is open at a growing automotive dealership group with a great culture. Our goal is to have mutually beneficial ...

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

... Support. This role is responsible for troubleshooting, documenting all work performed, maintaining Service Level Agreement (SLA) commitments, and ensuring positive customer experiences through ...

FeatherShark

Level 1 Support Desk Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

FeatherShark is looking for a Stellar Level 1 Support Desk technician to join our fast-growing team! Are you someone who loves to learn and is looking to launch a career in technology? Are you ...

Heartbeet Lifesharing

1:1 Support Caregiver

Hardwick, VT · On-site

$24/hr

This individual would also be supporting a specific individual with higher level support needs by ... The 1:1 Support Caregiver is responsible for supporting the Householders to help in creating a ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

Job Summary: Tier 1 Support Specialists work with customers and staff across all i3 Broadband ... Willing and has a desire to work in a fast-paced environment while maintaining a high level of ...

New Story Schools (PA)

1:1 Support

Lancaster, PA

$22/hr

... level. What You'll Need * High school diploma or equivalent * Must be at least 21 years of age * At ... Support students with academic, behavioral, and self-care goals * Implement IEPs and Positive ...

CDW Amplified Services

Level 1 Desktop Support

Hartford, CT · On-site

$20.50 - $26/hr

Level 1 Desktop Support Hartford, Connecticut Contract Join CDW as a Level 1 Desktop Support technician and become an essential part of a dynamic team responsible for deploying over 4,000 devices ...

TEKsystems

Level One Desktop Support

Burlington, NJ

$16 - $22/hr

Description We are seeking a Level One Desktop Support Technician to join a major retail environments Desktop Services team on a contract to perm basis. This is an elevated desktop support role ...

ymcadetroit

Sports Referee Level 1

Southgate, MI · On-site

The Sports Referee Level 1 supports the mission of the YMCA by providing a positive and encouraging environment for youth sports activities. Education/Experience/Training/Certifications * Must be 16 ...

ymcadetroit

Sports Referee Level 1

Milford, MI

The Sports Referee Level 1 supports the mission of the YMCA by providing a positive and encouraging environment for youth sports activities. Education/Experience/Training/Certifications * Must be 16 ...

ymcadetroit

Sports Referee Level 1

Southgate, MI

The Sports Referee Level 1 supports the mission of the YMCA by providing a positive and encouraging environment for youth sports activities. Education/Experience/Training/Certifications * Must be 16 ...

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Level 1 Support information

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How much do level 1 support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for level 1 support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a level 1 support?

Level 1 Support roles are entry-level positions in IT or customer service responsible for handling basic technical issues and general inquiries. These professionals act as the first point of contact for customers or end-users, troubleshooting common problems, and escalating more complex issues to higher-level support teams. Their responsibilities typically include answering calls or emails, providing information, and ensuring customer issues are recorded and tracked. Effective communication and problem-solving skills are essential in these roles.

What are the key skills and qualifications needed to thrive as a level 1 support?

To thrive as a Level 1 Support professional, you generally need basic IT knowledge, strong troubleshooting skills, and at least a high school diploma or equivalent. Familiarity with ticketing systems (such as Zendesk or ServiceNow) and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and de-escalate issues. These skills ensure timely and accurate resolution of technical problems, leading to higher user satisfaction and efficient IT operations.

What are some typical challenges faced by level 1 support professionals, and how can they effectively address them?

Level 1 Support professionals often encounter challenges such as managing high volumes of tickets, addressing a wide variety of technical issues, and maintaining clear communication with users who may have limited technical knowledge. To address these challenges, it's important to develop strong organizational and time-management skills, utilize knowledge bases and escalation protocols efficiently, and practice patience and active listening when assisting users. Building familiarity with common troubleshooting steps and collaborating closely with higher-tier support teams can also help resolve issues more quickly and enhance the overall support experience.

What is the difference between Level 1 Support vs Help Desk Technician?

AspectLevel 1 SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, on-site support, remote assistanceHelp desks, support centers, remote troubleshooting
Employer & IndustryIT service providers, internal IT teamsIT companies, corporate IT departments
Common Search/ComparisonYesYes

Both roles involve basic troubleshooting and customer support, often requiring similar certifications. The main difference lies in terminology; 'Help Desk Technician' is a broader term used across industries, while 'Level 1 Support' emphasizes the entry-level support tier within IT support structures. Both roles serve as the first point of contact for technical issues and typically work in similar environments.

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Level 1 Support jobs near you
Infographic showing various Level 1 Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Level 1 Support

New York, NY

DataCT LLC
See more jobs at DataCT LLCexternal

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Position Overview

As the independent administrator of the Consolidated Tape Plan, DataCT LLC ensures the unified administration of Tapes A, B, and C, supporting transparency and operational efficiency across market data reporting. The Level 1 Support function provides first-line assistance to subscribers and participants by triaging incoming tickets, resolving common inquiries related to access, reporting, billing, and contacts, and escalating complex issues to Operations, L&RM, or Finance as appropriate. This role maintains the support knowledge base and service-level agreements (SLAs), ensuring timely, accurate, and professional responses that uphold DataCT’s commitment to reliability and client satisfaction. This role reports to the Technology Operations Manager.

DataCT operates under the independence, governance, and transparency framework established in the CT Plan and the Administrator RFP. All staff are expected to uphold the independence of the Administrator function, avoid actual or perceived conflicts of interest, and support the governance reporting obligations of the Operating Committee of CT Plan LLC.

Core Responsibilities

  • Triage incoming subscriber and participant tickets.

  • Resolve common questions on access, reporting, billing, and contacts.

  • Escalate complex issues to Operations, L&RM, or Finance as appropriate.

  • Maintain support knowledge base and SLAs.

Qualifications

  • 2–4 years in technical or operational customer support.

  • Familiarity with ticketing systems (Zendesk, Jira, ServiceNow).

  • Exposure to market data preferred.

Location Requirement

This position requires regular, in-person physical presence at DataCT's principal offices in New York City. DataCT's core staff, CT Plan stakeholders, SIP Processors, auditors, and principal service providers are concentrated in the New York metropolitan area, and on-site collaboration is essential to the Administrator function.

Compensation and Benefits

  • Base Salary Range - $90,000-100,000 (commensurate with experience, qualifications, skills, education, internal equity, and market data).

  • Eligible for performance-based incentives consistent with the role level.

  • Compensation is set in accordance with the DataCT Resourcing Experience and Expertise Classification Framework.

  • Full benefits package including medical, dental, vision, 401(k) with employer match, life insurance, disability coverage, and paid time off.

Reporting Structure

Reports to: Technology Operations Manager

About DataCT

DataCT is the regulatory administrator for consolidated U.S. equity market data, entrusted with overseeing the collection, processing, and dissemination of market information that supports fair, transparent, and efficient markets.Leveraging the proven expertise developed through decades of leadership within Nasdaq's and NYSE's market data organizations, DataCT is positioned to modernize the consolidated data infrastructure for the next generation of market participants. Through innovation, operational excellence, and a commitment to transparency, DataCT helps ensure that investors and industry stakeholders have access to trusted market data that promotes confidence in the U.S. equity markets.DataCT LLC is a Delaware limited liability company headquartered in New York.Equal OpportunityDataCT LLC is an Equal Opportunity Employer. DataCT is committed to building a diverse and inclusive workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, military or veteran status, marital or familial status, citizenship or immigration status, or any other characteristic protected by applicable federal, state, or local law.DataCT LLC is committed to building a diverse, accountable, and independent organization in service of the CT Plan, its Operating Committee, and the broader U.S. market-data community. The Level 1 Support role is a key contributor to that mission.
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