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Level 1 Support Jobs in Georgia (NOW HIRING)

Varsity Tutors

CFA - Level 1 Tutor

Athens, GA · Remote

$40/hr

... CFA - Level 1 tutors nationally. As an independent contractor on the Varsity Tutors Platform, you ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

CFA - Level 1 Tutor

Carrollton, GA · Remote

$40/hr

... CFA - Level 1 tutors nationally. As an independent contractor on the Varsity Tutors Platform, you ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

CFA - Level 1 Tutor

Lawrenceville, GA · Remote

$40/hr

... CFA - Level 1 tutors nationally. As an independent contractor on the Varsity Tutors Platform, you ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

CFA - Level 1 Tutor

Atlanta, GA · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

CFA - Level 1 Tutor

Roswell, GA · Remote

$40/hr

... CFA - Level 1 tutors nationally. As an independent contractor on the Varsity Tutors Platform, you ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

CFA - Level 1 Tutor

Sandy Springs, GA · Remote

$40/hr

... CFA - Level 1 tutors nationally. As an independent contractor on the Varsity Tutors Platform, you ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

CFA - Level 1 Tutor

Augusta, GA · Remote

$40/hr

... CFA - Level 1 tutors nationally. As an independent contractor on the Varsity Tutors Platform, you ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

CFA - Level 1 Tutor

Johns Creek, GA · Remote

$40/hr

... CFA - Level 1 tutors nationally. As an independent contractor on the Varsity Tutors Platform, you ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

CFA - Level 1 Tutor

Woodstock, GA · Remote

$40/hr

... CFA - Level 1 tutors nationally. As an independent contractor on the Varsity Tutors Platform, you ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

CFA - Level 1 Tutor

Marietta, GA · Remote

$40/hr

... CFA - Level 1 tutors nationally. As an independent contractor on the Varsity Tutors Platform, you ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Pilgrim's

Wastewater Level 1

Douglas, GA · On-site

$19.75 - $27.25/hr

Wastewater Level 1, 2, and 3 Resume Required for this position. Applicants will not be considered ... We give you the tools you need to discover your perfect career match, and the freedom and support ...

Varsity Tutors

CFA - Level 1 Tutor

Alpharetta, GA · Remote

$40/hr

... CFA - Level 1 tutors nationally. As an independent contractor on the Varsity Tutors Platform, you ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Varsity Tutors

CFA - Level 1 Tutor

Duluth, GA · Remote

$40/hr

... CFA - Level 1 tutors nationally. As an independent contractor on the Varsity Tutors Platform, you ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

USCS

MAINTENANCE LEVEL 1

Mcdonough, GA · On-site

Responsibilities: • Provide general support to the maintenance department filling in when ... high level of professionalism, fostering collaboration, effective problem-solving, and strong ...

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All JobsLevel 1 Support JobsLevel 1 Support Jobs in Georgia

Level 1 Support information

See Georgia salary details

$9

$15

$22

How much do level 1 support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for level 1 support in Georgia is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.26 per hour, depending on experience, location, and employer.

What is a level 1 support?

Level 1 Support roles are entry-level positions in IT or customer service responsible for handling basic technical issues and general inquiries. These professionals act as the first point of contact for customers or end-users, troubleshooting common problems, and escalating more complex issues to higher-level support teams. Their responsibilities typically include answering calls or emails, providing information, and ensuring customer issues are recorded and tracked. Effective communication and problem-solving skills are essential in these roles.

What are the key skills and qualifications needed to thrive as a level 1 support?

To thrive as a Level 1 Support professional, you generally need basic IT knowledge, strong troubleshooting skills, and at least a high school diploma or equivalent. Familiarity with ticketing systems (such as Zendesk or ServiceNow) and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and de-escalate issues. These skills ensure timely and accurate resolution of technical problems, leading to higher user satisfaction and efficient IT operations.

What are some typical challenges faced by level 1 support professionals, and how can they effectively address them?

Level 1 Support professionals often encounter challenges such as managing high volumes of tickets, addressing a wide variety of technical issues, and maintaining clear communication with users who may have limited technical knowledge. To address these challenges, it's important to develop strong organizational and time-management skills, utilize knowledge bases and escalation protocols efficiently, and practice patience and active listening when assisting users. Building familiarity with common troubleshooting steps and collaborating closely with higher-tier support teams can also help resolve issues more quickly and enhance the overall support experience.

What is the difference between Level 1 Support vs Help Desk Technician?

AspectLevel 1 SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, on-site support, remote assistanceHelp desks, support centers, remote troubleshooting
Employer & IndustryIT service providers, internal IT teamsIT companies, corporate IT departments
Common Search/ComparisonYesYes

Both roles involve basic troubleshooting and customer support, often requiring similar certifications. The main difference lies in terminology; 'Help Desk Technician' is a broader term used across industries, while 'Level 1 Support' emphasizes the entry-level support tier within IT support structures. Both roles serve as the first point of contact for technical issues and typically work in similar environments.

Level 1 Support jobs near you
Infographic showing various Level 1 Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $32,653 per year, or $15.7 per hour.

Technical Support Representative Level 1

Atlanta, GA • On-site, Remote

ConstructConnect
Software Development • 1 - 5K employees
Learn more about ConstructConnectexternal

Full-time

Re-posted 8 days ago

Job description

Overview

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. 

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. 

Responsibilities

What You'll Be Doing

  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • High School Diploma or GED required, Associates or better desired 
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) 
  • Strong understanding of Operating Systems, MS Office, and Email 
  • Database Application knowledge strongly desired 
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented 
  • Pleasant, clear speaking voice and excellent written communication skills 
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone  
 

Physical Demands and Work Environment

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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