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Level 1 Support Jobs in Georgia (NOW HIRING)

Responsibilities: • Provide general support to the maintenance department filling in when ... high level of professionalism, fostering collaboration, effective problem-solving, and strong ...

Technician - Level 1

Newnan, GA · On-site

$18.99 - $26.11/hr

... support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review ... Summary Technician 1 Are you seeking an entrepreneurial, empowering workplace that allows you to:

Technician - Level 1

Newnan, GA · On-site

$18.99 - $26.11/hr

... to support our growth. If you are interested in pursuing a rewarding career, we invite you to ... Summary Technician 1 Are you seeking an entrepreneurial, empowering workplace that allows you to ...

Technician - Level 1

Ringgold, GA · On-site

$20.31 - $27.92/hr

... support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review ... The EMS Technician 1 performs preventive maintenance and makes minor repairs on equipment within ...

Technician - Level 1

Ringgold, GA · On-site

$20.31 - $27.92/hr

... support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review ... The EMS Technician 1 performs preventive maintenance and makes minor repairs on equipment within ...

Technician - Level 1

Garden City, GA · On-site

$18.99 - $26.11/hr

... to support our growth. If you are interested in pursuing a rewarding career, we invite you to ... Summary Technician 1 Are you seeking an entrepreneurial, empowering workplace that allows you to ...

Technician - Level 1

Savannah, GA · On-site

$18.99 - $26.11/hr

... support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review ... Summary Technician 1 Are you seeking an entrepreneurial, empowering workplace that allows you to:

Technician - Level 1

Newnan, GA · On-site

$18.99 - $26.11/hr

... support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review ... Summary Technician 1 Are you seeking an entrepreneurial, empowering workplace that allows you to:

Technician - Level 1

Newnan, GA · On-site

$18.99 - $26.11/hr

... support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review ... Summary Technician 1 Are you seeking an entrepreneurial, empowering workplace that allows you to:

Technician - Level 1

Ringgold, GA · On-site

$20.31 - $27.92/hr

... support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review ... The EMS Technician 1 performs preventive maintenance and makes minor repairs on equipment within ...

Technician - Level 1

Garden City, GA · On-site

$18.99 - $26.11/hr

... support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review ... Summary Technician 1 Are you seeking an entrepreneurial, empowering workplace that allows you to:

Technician - Level 1

Ringgold, GA · On-site

$20.31 - $27.92/hr

... to support our growth. If you are interested in pursuing a rewarding career, we invite you to ... The EMS Technician 1 performs preventive maintenance and makes minor repairs on equipment within ...

Technician - Level 1

Garden City, GA · On-site

$18.99 - $26.11/hr

... support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review ... Summary Technician 1 Are you seeking an entrepreneurial, empowering workplace that allows you to:

Technician - Level 1

Duluth, GA · On-site

$18.99 - $26.11/hr

... to support our growth. If you are interested in pursuing a rewarding career, we invite you to ... * 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members.

Showing results 21-40

Level 1 Support information

See Georgia salary details

$9

$15

$22

How much do level 1 support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for level 1 support in Georgia is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.26 per hour, depending on experience, location, and employer.

What is a level 1 support?

Level 1 Support roles are entry-level positions in IT or customer service responsible for handling basic technical issues and general inquiries. These professionals act as the first point of contact for customers or end-users, troubleshooting common problems, and escalating more complex issues to higher-level support teams. Their responsibilities typically include answering calls or emails, providing information, and ensuring customer issues are recorded and tracked. Effective communication and problem-solving skills are essential in these roles.

What are the key skills and qualifications needed to thrive as a level 1 support?

To thrive as a Level 1 Support professional, you generally need basic IT knowledge, strong troubleshooting skills, and at least a high school diploma or equivalent. Familiarity with ticketing systems (such as Zendesk or ServiceNow) and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and de-escalate issues. These skills ensure timely and accurate resolution of technical problems, leading to higher user satisfaction and efficient IT operations.

What are some typical challenges faced by level 1 support professionals, and how can they effectively address them?

Level 1 Support professionals often encounter challenges such as managing high volumes of tickets, addressing a wide variety of technical issues, and maintaining clear communication with users who may have limited technical knowledge. To address these challenges, it's important to develop strong organizational and time-management skills, utilize knowledge bases and escalation protocols efficiently, and practice patience and active listening when assisting users. Building familiarity with common troubleshooting steps and collaborating closely with higher-tier support teams can also help resolve issues more quickly and enhance the overall support experience.

What is the difference between Level 1 Support vs Help Desk Technician?

AspectLevel 1 SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, on-site support, remote assistanceHelp desks, support centers, remote troubleshooting
Employer & IndustryIT service providers, internal IT teamsIT companies, corporate IT departments
Common Search/ComparisonYesYes

Both roles involve basic troubleshooting and customer support, often requiring similar certifications. The main difference lies in terminology; 'Help Desk Technician' is a broader term used across industries, while 'Level 1 Support' emphasizes the entry-level support tier within IT support structures. Both roles serve as the first point of contact for technical issues and typically work in similar environments.

Infographic showing various Level 1 Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $32,653 per year, or $15.7 per hour.

MAINTENANCE LEVEL 1

Mcdonough, GA

United States Cold Storage
Warehousing and Storage • 1 - 5K employees

Full-time

Life, Retirement

Re-posted 4 days ago


United States Cold Storage rating

7.8

Company rating: 7.8 out of 10

Based on 49 frontline employees who took The Breakroom Quiz


Job description

LOCATION: 1420 GREENWOOD RD. MCDONOUGH, GA. 30253

Who We Are: USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused, equal opportunity employer and would love to have you join our team.

Responsibilities:

·         Provide general support to the maintenance department filling in when training allows, and is approved, to ensure continuity of operations.

·         Maintain a high level of professionalism, fostering collaboration, effective problem-solving, and strong working relationships with facility management and team members.

·         Complete painting assignments as required, including working at heights (e.g., ladders) and in varying environmental conditions such as cold temperatures.

·         Maintain and replace forklift batteries, performing routine inspections and maintenance as needed to ensure safe and efficient operation.

·         Perform routine preventive maintenance tasks, including (but not limited to) inspecting fire extinguishers, logging monthly equipment hours, and checking emergency lighting and eyewash stations.

·         Conduct regular building maintenance to ensure facility cleanliness, safety, and functionality.

·         Accurately complete work orders and maintain detailed documentation of all maintenance activities performed.

·         Participate in training for various pieces of equipment in order to safely maintain, inspect, and potentially repair them.  

·         Support emergency response efforts as required.

·         Successfully complete required annual emergency response physicals, including lung capacity and hearing tests as required.

·         Individual technicians who show advanced ability may be asked to perform or assist with entry-level refrigeration tasks such as completing refrigeration logs under supervision, provided appropriate training and certifications have been completed.

The Job Specifics:

·         Location and Department: Engineering

       Reports To: Maintenance Supervisor or Chief Engineer

·         Travel Amount: 0-10%

·         Job Type, EEO, and Job Code: Full-Time, Non-Exempt JOB CODE

What We Are Looking For:

The Ideal candidate will have or be able to complete the below qualifications.

·         Education: High school diploma, GED, or equivalent.

·         Skills:

o   Previous maintenance experience preferred.

o   Knowledge of general hand and power tools.

o   Experience with preventative maintenance preferred.

Other Abilities You Will Need to Have: The requirements described below are representative of those required to perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.

·         Bend and lift up to 50 lbs. regularly.

·         Lift up to 70 lbs. occasionally, with assistance.

·         Work in a temperature range from +50°F to -30°F with moderate noise levels.

·         Lift overhead when required.

·         May require physical effort associated with using the computer to access information, or standing, walking, using stairs, and lifting needed to carry out everyday activities.

·         Stand and walk for extended periods.

·         Use hands to handle objects, tools, or controls.

·         Attention to detail.

·         Effective communication, vision, and hearing are essential for safety and productivity.

·         Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required.

·     Additional work hours may be requested by management to help manage employee production, projects, and or special events.

·         Operate a registered motor vehicle if apart of daily tasks.

·         Engage in frequent personal interaction and communication.

·         Possess strong arithmetic and reading skills.

·         Follow verbal instructions, written instructions, and company policies.

·         Be a self-starter, able to work independently and coordinate with others.

·         Thrive in a fast-paced environment, managing stress and meeting productivity guidelines.

 The Standard Details:

·         Maintain a professional demeanor in appearance and communications at all times.

·         Participate in staff and/or customer meetings as required.

·         Take initiative to prevent non-conformities related to product, process, and quality systems.

·         Identify and report any issues related to product, processes, and/or quality.

·         Propose and implement solutions through appropriate channels.

·         Ensure solutions are effectively implemented.

·         Follow posted security procedures at all times while in the building.

·         Participate in safety and educational training programs.

What’s In It For You:

We are a great company with great people. Full-time employees not under contract are offered:

·         401K and Educational Assistance after 1 year.

·         Blue Cross Blue Shield available after 30 days of service, if elected.

·         Company Life Insurance.

·         A variety of additional benefits and perks.

Additional Information:

·         This job description may not encompass all tasks necessary to complete the role.

·         Job functions may vary based on the area of operation. This description outlines the most common tasks required for the job.

·         Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.


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