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Level 1 Support Jobs (NOW HIRING)

Rangeline Group

Field Technician Level 1

Conover, NC · On-site

$18 - $26/hr

Operations Manager Compensation: $18.00 - $26.00 / hour Description The Field Technician Level 1 supports experienced field crews in the safe setup, maintenance, and operation of tapping and line ...

Digital Ally

Level 1 Technician

Lenexa, KS · On-site

Product Support Level 1 Technicians should have a basic technical understanding of all Digital Ally products. This position should be able to find and follow all install guides, user manuals ...

Deeply Digital

Excavation Support - Level 1

Durango, CO · On-site

$18 - $26/hr

The Excavation Support person is a laborer who performs a variety of manual tasks outdoors in all ... Telecommunication Construction: 1 year (Preferred) Ability to Relocate: * Durango, CO: Relocate ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

krg technology inc

Desktop Support- level 1

Cary, NC

$18.75 - $23.75/hr

We are looking for Desktop Support - Cary , NC for the below mentioned . Kindly forward me your resume, rate and contact details for further process. I also request you to forward this opportunity to ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

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Level 1 Support information

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How much do level 1 support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for level 1 support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a level 1 support?

Level 1 Support roles are entry-level positions in IT or customer service responsible for handling basic technical issues and general inquiries. These professionals act as the first point of contact for customers or end-users, troubleshooting common problems, and escalating more complex issues to higher-level support teams. Their responsibilities typically include answering calls or emails, providing information, and ensuring customer issues are recorded and tracked. Effective communication and problem-solving skills are essential in these roles.

What are the key skills and qualifications needed to thrive as a level 1 support?

To thrive as a Level 1 Support professional, you generally need basic IT knowledge, strong troubleshooting skills, and at least a high school diploma or equivalent. Familiarity with ticketing systems (such as Zendesk or ServiceNow) and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and de-escalate issues. These skills ensure timely and accurate resolution of technical problems, leading to higher user satisfaction and efficient IT operations.

What are some typical challenges faced by level 1 support professionals, and how can they effectively address them?

Level 1 Support professionals often encounter challenges such as managing high volumes of tickets, addressing a wide variety of technical issues, and maintaining clear communication with users who may have limited technical knowledge. To address these challenges, it's important to develop strong organizational and time-management skills, utilize knowledge bases and escalation protocols efficiently, and practice patience and active listening when assisting users. Building familiarity with common troubleshooting steps and collaborating closely with higher-tier support teams can also help resolve issues more quickly and enhance the overall support experience.

What is the difference between Level 1 Support vs Help Desk Technician?

AspectLevel 1 SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, on-site support, remote assistanceHelp desks, support centers, remote troubleshooting
Employer & IndustryIT service providers, internal IT teamsIT companies, corporate IT departments
Common Search/ComparisonYesYes

Both roles involve basic troubleshooting and customer support, often requiring similar certifications. The main difference lies in terminology; 'Help Desk Technician' is a broader term used across industries, while 'Level 1 Support' emphasizes the entry-level support tier within IT support structures. Both roles serve as the first point of contact for technical issues and typically work in similar environments.

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What states have the most Level 1 Support jobs?

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What are popular job titles related to Level 1 Support jobs?

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Level 1 Support jobs near you
Infographic showing various Level 1 Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Field Technician Level 1

Conover, NC • On-site

Rangeline Group
See more jobs at Rangeline Groupexternal

$18 - $26/hr

Full-time

Re-posted 27 days ago

Job description

Field Technician Level 1
Department: Operations
Employment Type: Full Time
Location: Conover, NC
Reporting To: Operations Manager
Compensation: $18.00 - $26.00 / hour
Description
The Field Technician Level 1 supports experienced field crews in the safe setup, maintenance, and operation of tapping and line-stopping equipment while learning Rangeline's systems and standards. This role is ideal for individuals who bring a strong work ethic, mechanical aptitude, and a willingness to learn in a physically demanding environment. Experience in underground utilities or construction is strongly preferred.
Key Responsibilities
• Assist with the installation, repair, and maintenance of water main systems
• Support setup and teardown of tapping, line-stop, and valve insertion equipment
• Clean and maintain tools, trucks, and work areas
• Load and unload materials and equipment
• Follow instructions from senior technicians and job leads on site
• Participate in pre-job safety meetings and follow safety protocols
• Complete basic documentation such as safety checklists or field reports as directed
• Observe and learn proper procedures for tapping, stopping, and field repairs
Skills, Knowledge and Expertise
• Basic mechanical aptitude and willingness to learn technical skills
• Ability to follow oral and written directions
• Reliable, punctual, and able to work as part of a team
• Clear communication and respectful interaction with others
• Valid driver's license with clean driving record required
• Ability to work outdoors in all weather conditions
• Availability to travel and work overnight or on-call shifts as needed
• Commitment to safety, attendance, and professional development
Qualifications and Education Requirements
• High school diploma or GED
• Experience in underground utility or construction strongly preferred
• Ability to obtain OSHA 10 and forklift certification within 90 days of hire
Mental/Physical Demands and Environmental Factors
• Frequent standing, walking, lifting, bending, and kneeling
• Ability to lift and carry up to 75 lbs
• Must be able to climb ladders up to 30 feet
• Exposure to construction hazards, moving parts, and outdoor elements
• Work in confined spaces, trenches, and other field conditions
• Travel may be required on short notice
All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or protected veteran status.

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