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Level 1 Support Jobs (NOW HIRING)

ymcadetroit

Sports Referee Level 1

Southgate, MI

The Sports Referee Level 1 supports the mission of the YMCA by providing a positive and encouraging environment for youth sports activities. Education/Experience/Training/Certifications * Must be 16 ...

Rangeline Group

Field Technician Level 1

Lumberton, NJ · On-site

$1 - $25/hr

Richard Gimlin Compensation: $1.00 - $25.00 / hour Description The Field Technician Level 1 supports experienced field crews in the safe setup, maintenance, and operation of tapping and line-stopping ...

Rangeline Group

Field Technician Level 1

Conover, NC · On-site

$18 - $26/hr

Operations Manager Compensation: $18.00 - $26.00 / hour Description The Field Technician Level 1 supports experienced field crews in the safe setup, maintenance, and operation of tapping and line ...

Rangeline Group

Field Technician Level 1

Conover, NC · On-site

$18 - $26/hr

Operations Manager Compensation: $18.00 - $26.00 / hour Description The Field Technician Level 1 supports experienced field crews in the safe setup, maintenance, and operation of tapping and line ...

Kelly Services

Engineer Level 1

Blue Ash, OH

Support the development of cleaning and sterilization processes * Assist with testing, validation ... The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ® ) is one ...

Innovative Control Systems

Be Seen First

Tier 1 Support Technician

Bethlehem, PA · On-site

$21/hr

The main focus of the position is to provide first level technical support to users of Innovative ... Pay is one of the Total Rewards that we provide to compensate and recognize employees for their ...

Ipipeline, Inc.

Tier 1 Support Technician

Wayne, PA · On-site

With one of the industry's largest data sets, we help advisors/advisers and agents to transform ... Handle escalations from Associate-level support and determine when issues need to be escalated ...

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Level 1 Support information

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How much do level 1 support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for level 1 support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Level 1 Support professionals, and how can they effectively address them?

Level 1 Support professionals often encounter challenges such as managing high volumes of tickets, addressing a wide variety of technical issues, and maintaining clear communication with users who may have limited technical knowledge. To address these challenges, it's important to develop strong organizational and time-management skills, utilize knowledge bases and escalation protocols efficiently, and practice patience and active listening when assisting users. Building familiarity with common troubleshooting steps and collaborating closely with higher-tier support teams can also help resolve issues more quickly and enhance the overall support experience.

What is L1, L2, L3, L4 support in IT?

In IT support, L1 (Level 1) support involves basic troubleshooting and initial customer contact, handling common issues and service requests. L2 (Level 2) support provides more advanced technical assistance, often involving deeper diagnostics and problem resolution, while L3 (Level 3) support includes expert-level troubleshooting, often involving development or engineering teams. L4 (Level 4) support typically refers to external vendors or specialized teams responsible for complex or hardware-related issues.

What are the key skills and qualifications needed to thrive as a Level 1 Support, and why are they important?

To thrive as a Level 1 Support professional, you generally need basic IT knowledge, strong troubleshooting skills, and at least a high school diploma or equivalent. Familiarity with ticketing systems (such as Zendesk or ServiceNow) and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and de-escalate issues. These skills ensure timely and accurate resolution of technical problems, leading to higher user satisfaction and efficient IT operations.

What is Level 1 Level 2 and Level 3 support?

In support roles, Level 1 support involves basic troubleshooting and customer service, handling common issues and initial contact. Level 2 support addresses more complex problems requiring deeper technical knowledge, often involving remote diagnostics. Level 3 support involves expert-level troubleshooting, often by specialized engineers or developers, resolving the most difficult issues and providing solutions for escalated problems.

What are Level 1 Support roles?

Level 1 Support roles are entry-level positions in IT or customer service responsible for handling basic technical issues and general inquiries. These professionals act as the first point of contact for customers or end-users, troubleshooting common problems, and escalating more complex issues to higher-level support teams. Their responsibilities typically include answering calls or emails, providing information, and ensuring customer issues are recorded and tracked. Effective communication and problem-solving skills are essential in these roles.

What is considered level 1 support?

Level 1 support is the initial contact point for technical assistance, typically handling basic issues such as password resets, account access, and simple troubleshooting. Support staff in this role often use ticketing systems and require good communication skills to gather information and escalate complex problems to higher support levels.

What is the difference between Level 1 Support vs Help Desk Technician?

AspectLevel 1 SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, on-site support, remote assistanceHelp desks, support centers, remote troubleshooting
Employer & IndustryIT service providers, internal IT teamsIT companies, corporate IT departments
Common Search/ComparisonYesYes

Both roles involve basic troubleshooting and customer support, often requiring similar certifications. The main difference lies in terminology; 'Help Desk Technician' is a broader term used across industries, while 'Level 1 Support' emphasizes the entry-level support tier within IT support structures. Both roles serve as the first point of contact for technical issues and typically work in similar environments.

What is a Level 1 support job description?

A Level 1 support job involves providing basic technical assistance to users, such as troubleshooting common hardware and software issues, answering support calls or tickets, and guiding users through simple solutions. It typically requires good communication skills, familiarity with support tools, and a basic understanding of IT systems. The role often serves as the first point of contact in a technical support team.
More about Level 1 Support jobs
What cities are hiring for Level 1 Support jobs? Cities with the most Level 1 Support job openings:
What states have the most Level 1 Support jobs? States with the most job openings for Level 1 Support jobs include:
Level 1 Support jobs near you

Tier 1 Support Specialist

IMPACT WORKFORCE SOLUTIONS

Fayetteville, GA • On-site

Full-time

Posted 17 days ago

Job description

Tier 1 / 2 Support Specialist - Hybrid
Fayetteville, GA (Hybrid schedule available, minimum 1 day in office based in Griffin, GA)
Full Benefits & Medical
No matter what stage of your career, Impact Workforce Solutions can help you achieve your goals and realize your full potential. At IWS, teamwork is critical to our success, and we place a tremendous value on how we work together in our immediate teams, between our business units, and across our entire company.By delivering customized, strategic human capital solutions to our clients across a multitude of industries, we are recognized as the leader in the industry. With more than 2 decades in the industry, our commitment to improving the quality of life for people shows a genuine passion and caring spirit that helps not only our clients, but also our work-family to be successful.
We are currently looking for a Tier 1 Support Specialist to support the organization by providing technical support and troubleshooting assistance for hardware and software applications used at Impact Workforce Solutions. You will work closely with internal and external users to resolve technology issues and ensure the smooth operation of all software systems. You will assist in setting up internal users with devices and managing all assets.
Key Responsibilities:
  • Provide technical support for all software applications and systems used. These systems include HRIS, ATS, VMS, and SMS platforms and our internal ticketing system, Jira.
  • Respond to and manage support tickets and queries from staff related to software and hardware.
  • Communicating with our 3rd party IT provider for managing laptops and PCs
  • Deliver Tier 1 and Tier 2 support for approximately 50 users
  • Track technology assets and licensing
  • Set up new workstations, including configuring laptops, monitors, and related hardware.
  • Troubleshoot and resolve software and hardware issues, including installation, updates, and performance problems.
  • Maintain and update documentation for software and hardware setup procedures.
  • Occasionally work with external vendors for troubleshooting and software-related issues or updates.
  • Collaborate with team members to optimize software and hardware setups for improved productivity.
Requirements:
  • Administrative experience in HRIS, Time & Labor Management systems, ATS, and/or VMS platforms (i.e. PrismHR, Avionte, UKG, Beeline, etc.)
  • Familiarity with commonly used office software (Microsoft Office or other productivity tools) and hardware (laptops, monitors, docking stations, etc.).
  • Strong knowledge of troubleshooting software issues and hardware setup.
  • Experience setting up and configuring workstations for new employees.
  • Good problem-solving skills and the ability to work independently.
  • Excellent communication skills, both written and verbal.
Preferred Qualifications:
  • Associate's degree in computer science or related field/experience in lieu of degree
  • At least 1 year's experience in IT support
  • You have worked with some of the following at an administrative level: PrismHR, Avionte, Bullhorn, UKG, Workday, Dayforce, Oracle, Beeline, SimplifyVMS, SAP Fieldglass, or anything similar

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.

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