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Level 1 Support Jobs in Texas (NOW HIRING)

PBK

IT Support Analyst I

Houston, TX · On-site

Provide escalated support for all Level 1 escalations. * Onboard new users and workstations, adhering to the established PBK onboarding policy. * Offboard employees and workstations, adhering to ...

PBK

IT Support Analyst I

Houston, TX · On-site

Provide escalated support for all Level 1 escalations. * Onboard new users and workstations, adhering to the established PBK onboarding policy. * Offboard employees and workstations, adhering to ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX · On-site

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

AMSYS Talent

Level 1 Installer

Houston, TX · On-site

Position Summary We are seeking a reliable and hardworking Level 1 Installer to support a commercial hospital construction project. This entry-level position will assist with general construction ...

Pinnacle Baking Inc.

Be Seen First

Level 1 Mechanic

Belton, TX · On-site

$20 - $25/hr

The Level 1 Mechanic plays a crucial support role within the maintenance team by assisting senior mechanics and focusing on general maintenance and repair projects. This position involves using ...

PBK Architects, Inc.

IT Support Analyst I

Houston, TX · On-site

Provide escalated support for all Level 1 escalations. Onboard new users and workstations, adhering to the established PBK onboarding policy. Offboard employees and workstations, adhering to ...

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All JobsLevel 1 Support JobsLevel 1 Support Jobs in Texas

Level 1 Support information

See Texas salary details

$10

$17

$24

How much do level 1 support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for level 1 support in Texas is $17.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.04 per hour, depending on experience, location, and employer.

What is a level 1 support?

Level 1 Support roles are entry-level positions in IT or customer service responsible for handling basic technical issues and general inquiries. These professionals act as the first point of contact for customers or end-users, troubleshooting common problems, and escalating more complex issues to higher-level support teams. Their responsibilities typically include answering calls or emails, providing information, and ensuring customer issues are recorded and tracked. Effective communication and problem-solving skills are essential in these roles.

What are the key skills and qualifications needed to thrive as a level 1 support?

To thrive as a Level 1 Support professional, you generally need basic IT knowledge, strong troubleshooting skills, and at least a high school diploma or equivalent. Familiarity with ticketing systems (such as Zendesk or ServiceNow) and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and de-escalate issues. These skills ensure timely and accurate resolution of technical problems, leading to higher user satisfaction and efficient IT operations.

What are some typical challenges faced by level 1 support professionals, and how can they effectively address them?

Level 1 Support professionals often encounter challenges such as managing high volumes of tickets, addressing a wide variety of technical issues, and maintaining clear communication with users who may have limited technical knowledge. To address these challenges, it's important to develop strong organizational and time-management skills, utilize knowledge bases and escalation protocols efficiently, and practice patience and active listening when assisting users. Building familiarity with common troubleshooting steps and collaborating closely with higher-tier support teams can also help resolve issues more quickly and enhance the overall support experience.

What is the difference between Level 1 Support vs Help Desk Technician?

AspectLevel 1 SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, on-site support, remote assistanceHelp desks, support centers, remote troubleshooting
Employer & IndustryIT service providers, internal IT teamsIT companies, corporate IT departments
Common Search/ComparisonYesYes

Both roles involve basic troubleshooting and customer support, often requiring similar certifications. The main difference lies in terminology; 'Help Desk Technician' is a broader term used across industries, while 'Level 1 Support' emphasizes the entry-level support tier within IT support structures. Both roles serve as the first point of contact for technical issues and typically work in similar environments.

What cities in Texas are hiring for Level 1 Support jobs?

Cities in Texas with the most Level 1 Support job openings:

Level 1 Support jobs near you
Infographic showing various Level 1 Support job openings in Texas as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 50% In-person, 25% Hybrid, and 25% Remote job distribution, with an average salary of $36,028 per year, or $17.3 per hour.

IT Support Analyst I

Houston, TX • On-site

PBK
See more jobs at PBKexternal

Full-time

Re-posted 4 days ago

Key responsibilities

  • Assist staff with technical support of desktop computers, applications, and related technology.

  • Diagnose, troubleshoot, and resolve hardware and software issues, including workstation configuration and deployment.

  • Provide escalated support, document all activities thoroughly, and onboard/offboard users and workstations according to policies.

Job description

This position assists staff with technical support of desktop computers, applications and related technology. Activities include recognition, research, isolation, resolution, and follow-up for both hardware and software issues as well as performing general maintenance, troubleshooting, and repairs to computer systems and peripherals. The position's responsibilities are performed with little supervision and require independent analyses, communication and problem solving.
Your Impact:
  • Workstation configuration, deployment, and troubleshooting with Windows 10 / Windows 11.
  • Diagnose and resolve complex hardware issues.
  • Installation of PBK approved applications, plugins, and toolsets.
  • Monitor and resolve hardware and software issues through event logs and INC RMM toolset.
  • Provide installation, troubleshooting, and guidance for PBK approved applications and software.
  • Provide escalated support for all Level 1 escalations.
  • Onboard new users and workstations, adhering to the established PBK onboarding policy.
  • Offboard employees and workstations, adhering to established PBK offboarding policy.
  • IT Analyst is required to complete a Service Desk ticket for all activity with thorough and complete documentation.

Here's What You'll Need:
  • Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent work experience.
  • 2-3 years of experience in an IT support role.
  • Provide second-level technical support for hardware, software, and network-related issues.
  • Collaborate with Level 1 support analysts to escalate and resolve complex issues.
  • Use remote support tools to troubleshoot and resolve technical issues.
  • Perform root cause analysis and develop solutions to recurring issues.
  • Document all employee interactions and support requests in the ticketing system.
  • Communicate technical information to non-technical users in a clear and concise manner.
  • Provide guidance and mentorship to Level 1 support analysts.
  • Continuously update technical knowledge and skills to stay current with industry trends and advancements.
  • Adhere to company policies, procedures, and best practices.
  • Maintain cleanliness and organization in all IT spaces.
  • Assist with the development and implementation of IT policies, procedures, and best practices.
  • Escalate unresolved issues to Tier 3 support.
  • Maintain a detailed, advanced working knowledge of PBK telephones, desktops, laptops, workstation peripherals, printers, network drives, PBK approved applications and plugins, and IT toolsets, including RMM and ticketing system.
  • Have a working knowledge of Microsoft 365, specifically with Azure Active Directory, Endpoint Manager, Intune, and Autopilot.
  • Complete documentation and ticketing thoroughly, completely, and accurately.
  • Complete time entry and tickets in real-time.
  • Address all open issues every business day, until resolved.
  • Address escalations from Level 1 within the same business day.
  • Complete a minimum of one certification per calendar year.
  • Continued education and training is expected.
  • Solid understanding of Windows operating systems and Microsoft Office Suite.
  • Familiarity with architecture applications such as AutoCAD, Revit, SketchUp, Lumion, and Adobe products is a plus.
  • Ability to troubleshoot hardware and software issues on laptops, desktops, printers, and other peripherals.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to prioritize and manage multiple tasks and responsibilities.
  • Completion of CompTIA A+ Certification.
  • Completion of Microsoft Exam MD102: Endpoint Administrator preferred.
  • Completion of Microsoft 365 Certified: Fundamentals preferred.

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