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Level 1 Support Jobs (NOW HIRING)

TechJr Inc

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Level 1 IT Support Technician

Pensacola, FL · On-site

$20/hr

Level 1 IT Support Technician TechJr.com is a managed IT, cybersecurity, networking, and low-voltage support company serving businesses across the Gulf Coast. We support dental offices, professional ...

Deeply Digital

Excavation Support - Level 1

Durango, CO · On-site

$18 - $26/hr

The Excavation Support person is a laborer who performs a variety of manual tasks outdoors in all ... Telecommunication Construction: 1 year (Preferred) Ability to Relocate: * Durango, CO: Relocate ...

MRINetwork Jobs

Level 1 Installer

Fort Worth, TX

Level 1 Installer Fort Worth, TX Short-Term Contract We're seeking Level 1 Installers to support a short-term project with a respected industry client. This is a great opportunity for hands-on ...

DSN Group, Inc.

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related issues for our clients. Responsibilities: * Provide technical assistance with computer hardware and ...

DaSi AG

Business Analyst - Level 1

Doral, FL · On-site

The Business Analyst - Level 1 supports the analysis and documentation of business requirements for IT, ERP, CRM, and E-Commerce systems. This role works closely with senior analysts and IT teams to ...

Market America

Buyer Level 1

Greensboro, NC

The Level 1 Buyer places orders for finished and raw materials. Maintains proper inventory levels ... Maintains awareness of current market conditions, new products, and supply sources to support the ...

City of New York

Investigator Level 1

Manhattan, NY · On-site

... support, facilitate, or supplement all investigations, such as conducting intake interviews ... Level 1 Investigators are entry-level investigators, responsible for conducting impartial ...

City of New York

Investigator Level 1

Manhattan, NY · On-site

... support, facilitate, or supplement all investigations, such as conducting intake interviews ... Level 1 Investigators are entry-level investigators, responsible for conducting impartial ...

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Level 1 Support information

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How much do level 1 support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for level 1 support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Level 1 Support professionals, and how can they effectively address them?

Level 1 Support professionals often encounter challenges such as managing high volumes of tickets, addressing a wide variety of technical issues, and maintaining clear communication with users who may have limited technical knowledge. To address these challenges, it's important to develop strong organizational and time-management skills, utilize knowledge bases and escalation protocols efficiently, and practice patience and active listening when assisting users. Building familiarity with common troubleshooting steps and collaborating closely with higher-tier support teams can also help resolve issues more quickly and enhance the overall support experience.

What is L1, L2, L3, L4 support in IT?

In IT support, L1 (Level 1) support involves basic troubleshooting and initial customer contact, handling common issues and service requests. L2 (Level 2) support provides more advanced technical assistance, often involving deeper diagnostics and problem resolution, while L3 (Level 3) support includes expert-level troubleshooting, often involving development or engineering teams. L4 (Level 4) support typically refers to external vendors or specialized teams responsible for complex or hardware-related issues.

What are the key skills and qualifications needed to thrive as a Level 1 Support, and why are they important?

To thrive as a Level 1 Support professional, you generally need basic IT knowledge, strong troubleshooting skills, and at least a high school diploma or equivalent. Familiarity with ticketing systems (such as Zendesk or ServiceNow) and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and de-escalate issues. These skills ensure timely and accurate resolution of technical problems, leading to higher user satisfaction and efficient IT operations.

What is Level 1 Level 2 and Level 3 support?

In support roles, Level 1 support involves basic troubleshooting and customer service, handling common issues and initial contact. Level 2 support addresses more complex problems requiring deeper technical knowledge, often involving remote diagnostics. Level 3 support involves expert-level troubleshooting, often by specialized engineers or developers, resolving the most difficult issues and providing solutions for escalated problems.

What are Level 1 Support roles?

Level 1 Support roles are entry-level positions in IT or customer service responsible for handling basic technical issues and general inquiries. These professionals act as the first point of contact for customers or end-users, troubleshooting common problems, and escalating more complex issues to higher-level support teams. Their responsibilities typically include answering calls or emails, providing information, and ensuring customer issues are recorded and tracked. Effective communication and problem-solving skills are essential in these roles.

What is considered level 1 support?

Level 1 support is the initial contact point for technical assistance, typically handling basic issues such as password resets, account access, and simple troubleshooting. Support staff in this role often use ticketing systems and require good communication skills to gather information and escalate complex problems to higher support levels.

What is the difference between Level 1 Support vs Help Desk Technician?

AspectLevel 1 SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, on-site support, remote assistanceHelp desks, support centers, remote troubleshooting
Employer & IndustryIT service providers, internal IT teamsIT companies, corporate IT departments
Common Search/ComparisonYesYes

Both roles involve basic troubleshooting and customer support, often requiring similar certifications. The main difference lies in terminology; 'Help Desk Technician' is a broader term used across industries, while 'Level 1 Support' emphasizes the entry-level support tier within IT support structures. Both roles serve as the first point of contact for technical issues and typically work in similar environments.

What is a Level 1 support job description?

A Level 1 support job involves providing basic technical assistance to users, such as troubleshooting common hardware and software issues, answering support calls or tickets, and guiding users through simple solutions. It typically requires good communication skills, familiarity with support tools, and a basic understanding of IT systems. The role often serves as the first point of contact in a technical support team.
More about Level 1 Support jobs
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Level 1 Support jobs near you

Information Technology Support Technician Level 2

Joyce Meyer Ministries

Fenton, MO • On-site

$20.50 - $28.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 2 days ago

Job description

We are seeking an Information Technology Support Technician Level 1 to join our ministry. This role supports the mission to Share Christ - Love People by providing level one support for the Windows and Macintosh environment and related systems.

We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference. The ministry has 5 Core Values. They are Love, Faith, Unity, Excellence, and Integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.

Responsibilities:

  • Provide excellent technical support to end users to identify and resolve issues with hardware, software, workstations, printers/copiers, phones and network connectivity, etc.
  • Proactively respond to support tickets, calls, emails, and direct user requests for technical support which includes gathering information and providing guided support and troubleshooting to end users, escalating issues to other team members and outside vendors
  • Serves as first point of contact for issues reported via ticket, phone or email which includes monitoring, tracking and updating support tickets to ensure a timely resolution
  • Follow team documentation and guidelines to perform the functions of the job
  • Create and update team documentation with technical solutions and processes

Qualifications:

  • 2 years experience in a technical field
  • Knowledge of commonly used concepts, practices and procedures within the Information Technology field
  • Broad and general understanding of Information Technology and software terms as well as personal computer and networking terms
  • Knowledge of Microsoft Office 365 and associated products
  • Knowledge of both Windows and Mac devices preferred
  • Excellent written and verbal communication skills with ability to communicate technical information to users of various skill levels
  • Excellent analytical and problem-solving skills
  • Ability to follow team documentation and processes
  • Ability to prioritize and organize workload with management direction
  • Ability to work with all levels within the organization

Education:

  • High School Diploma or GED
  • Associates degree in related technical field or equivalent years’ experience preferred

Unusual Working Conditions

  • Able to work in confined areas such as under desks, in ceilings, and in closets
  • Able to lift, move, push, and pull objects weighing on the average of 30 pounds
  • Able to climb and reach overhead

We’ve got you covered with perks:

  • Mission-driven job that also pays
  • Medical Plan with no out -of-pocket premiums
  • Generous HSA contributions
  • Free Dental
  • Free long- term disability and life insurance
  • Wholistic Wellness Program
  • Employee Assistance Program for you and your family
  • 403 (b) generous matching
  • Discount on ministry resources
  • Options to work from home with a hybrid work environment
  • Paid time off
  • Professional Development
  • Tuition Reimbursement

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