ZipRecruiter

Log In

1

Level 3 Support Jobs (NOW HIRING)

TeamLogic IT

Level III Technician

Sandy, UT · On-site

$25 - $40/hr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Level III Technician

Nashville, TN · On-site

$45K - $80K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic, Inc.

Level III Technician

Northridge, CA · On-site

$35 - $45/hr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Level III Technician

Bethesda, MD · On-site

$75K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Level III Technician

Houston, TX · On-site

$70K - $85K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

ID.me

Member Support Representative III - Support

Tampa, FL · On-site

$16.50 - $22/hr

Member Support Representative III - Support Tampa, Florida, United States Company Overview ID.me is ... Maintain a high level of professionalism and empathy while addressing member inquiries and concerns

New

TeamLogic IT

Level III Technician

Austin, TX · On-site

$85K - $100K/yr

Vision insurance Hiring a Tier 3 Technician at TeamLogic IT Are you an IT professional who thrives ... Handle incoming support requests via phone, web portal, and email, ensuring timely, courteous, and ...

Bilfinger

Level-3 Industriekletterer (m/w/d) Standort: Hamburg Als eine Business Unit der Bilfinger SE bieten wir nachhaltigen Service in den Bereichen Bereich Gerüstbau, Korrosionsschutz, Isoliertechnik ...

Tait Communications

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

Follow the Problem Management process and ensure appropriate level of interaction with Technical Support from the Level 3 Support team. * Identify the impact on the customer. Initiate actions within ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsLevel 3 Support Jobs

Level 3 Support information

See salary details

$11

$18

$26

How much do level 3 support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for level 3 support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is level 3 support?

Level 3 Support, also known as Tier 3 Support, refers to the highest level of technical support within an organization. These specialists handle the most complex and advanced issues that cannot be resolved by Level 1 or Level 2 support teams. Level 3 technicians are often experts or engineers who work closely with product developers and may create fixes or patches for software and hardware issues. They also provide guidance and solutions for new problems, often requiring deep technical knowledge and troubleshooting skills.

What are the key skills and qualifications needed to thrive as a level 3 support specialist?

To thrive as a Level 3 Support specialist, you need deep technical expertise in system troubleshooting, advanced problem-solving, and a strong understanding of IT infrastructure, usually supported by relevant degrees or certifications such as CompTIA, Microsoft, or Cisco credentials. Familiarity with ticketing systems, remote diagnostic tools, and specialized software relevant to the supported platforms is typically required. Exceptional communication, patience, and analytical thinking help you effectively collaborate with other teams and translate complex technical issues for non-technical users. These skills ensure the resolution of critical issues, minimize downtime, and maintain overall system reliability for the organization.

How does a level 3 support professional typically interact with other IT teams during complex issue resolution?

Level 3 Support professionals frequently collaborate with Level 1 and Level 2 support teams, as well as specialized engineering or development teams, to resolve complex technical issues. They may be called upon to provide in-depth analysis, replicate issues, and develop long-term solutions. Effective communication and documentation are essential, as they often serve as the bridge between frontline support and technical experts, ensuring that difficult problems are addressed efficiently and knowledge is shared across teams.
Level 3 Support jobs near you

Level III Technician

TeamLogic IT

Sandy, UT • On-site

$25 - $40/hr

Full-time

Re-posted 12 days ago

TeamLogic IT rating

9.3

Company rating: 9.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

9th of 225 rated it services

Job description

Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities
  • Competitive Compensation
  • People First Culture

Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
The IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player
IT Technician III Responsibilities:
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall and switch administration and maintenance.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
  • Some network and server solution design and architecture.

IT Technician III Requirements:
  • College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
  • Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.

Compensation: $25.00 - $40.00 per hour
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

What TeamLogic IT employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply