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Level 3 Support Jobs (NOW HIRING)

FeatherShark

Level 3 Support Engineer

Chesterfield, MO · On-site

$80K - $90K/yr

FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person your team comes to when nobody else can figure it out? Are you willing to say the hard thing when ...

365 Managed IT

Level 3 Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

Job Summary : 365 Managed IT is a senior-level IT service provider, and they are seeking a Level 3 Support Technician to resolve complex technical issues and manage advanced infrastructure. This role ...

FeatherShark

Level 3 Support Engineer

Chesterfield, MO · On-site

$80K - $90K/yr

FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person your team comes to when nobody else can figure it out? Are you willing to say the hard thing when ...

FeatherShark

Level 3 Support Engineer

Chesterfield, MO · On-site

$80K - $90K/yr

FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person your team comes to when nobody else can figure it out? Are you willing to say the hard thing when ...

NEXTmsp

Support Desk Level 3

Tumwater, WA · On-site

$70K - $90K/yr

Job Summary: The Support Desk Level 3 is a critical role within our IT support team, acting as the primary escalation point for complex technical issues and providing advanced troubleshooting ...

NEXTmsp

Support Desk Level 3

Tumwater, WA · On-site

$70K - $90K/yr

Job Summary: The Support Desk Level 3 is a critical role within our IT support team, acting as the primary escalation point for complex technical issues and providing advanced troubleshooting ...

Weber Metals, Inc.

NDT Level III

Paramount, CA

$42.50 - $52.50/hr

The NDT Level 3 is to support and assist the Responsible NDT Level 3 with activities on the shop floor and in the office. The NDT Level 3 assures that the technical aspect of specifications, work ...

Technical and Project

Support Associate Level III

Dallas, TX · On-site

$16.75 - $21.75/hr

The Support Associate Level III provides support to the Government staff and performs accounting functions, prepares letters, reports and specialized correspondence. Anticipated tasks include, but ...

Omni Inclusive

Service Desk Support III

Questa, NM · On-site

How To's, Printer Installations, GUI installs / updates Level III Support with 5-7 years' experience Staffing & Scheduling of project Manage Customer needs (Service Level Agreement) To evaluate the ...

TeamLogic IT

Level III Technician

Los Angeles, CA · On-site

$65K - $80K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Level III Technician

Pingree Grove, IL · On-site

$60K - $75K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Level III Technician

Nashville, TN · On-site

$45K - $80K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic, Inc.

Level III Technician

Northridge, CA · On-site

$35 - $45/hr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Level III Technician

Bethesda, MD · On-site

$75K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

TeamLogic IT

Level III Technician

Houston, TX · On-site

$70K - $85K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... The Level III Technician works jointly with the sales team to provide pre-sales and post-sales ...

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Level 3 Support information

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How much do level 3 support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for level 3 support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is level 3 support?

Level 3 Support, also known as Tier 3 Support, refers to the highest level of technical support within an organization. These specialists handle the most complex and advanced issues that cannot be resolved by Level 1 or Level 2 support teams. Level 3 technicians are often experts or engineers who work closely with product developers and may create fixes or patches for software and hardware issues. They also provide guidance and solutions for new problems, often requiring deep technical knowledge and troubleshooting skills.

What are the key skills and qualifications needed to thrive as a level 3 support specialist?

To thrive as a Level 3 Support specialist, you need deep technical expertise in system troubleshooting, advanced problem-solving, and a strong understanding of IT infrastructure, usually supported by relevant degrees or certifications such as CompTIA, Microsoft, or Cisco credentials. Familiarity with ticketing systems, remote diagnostic tools, and specialized software relevant to the supported platforms is typically required. Exceptional communication, patience, and analytical thinking help you effectively collaborate with other teams and translate complex technical issues for non-technical users. These skills ensure the resolution of critical issues, minimize downtime, and maintain overall system reliability for the organization.

How does a level 3 support professional typically interact with other IT teams during complex issue resolution?

Level 3 Support professionals frequently collaborate with Level 1 and Level 2 support teams, as well as specialized engineering or development teams, to resolve complex technical issues. They may be called upon to provide in-depth analysis, replicate issues, and develop long-term solutions. Effective communication and documentation are essential, as they often serve as the bridge between frontline support and technical experts, ensuring that difficult problems are addressed efficiently and knowledge is shared across teams.
Level 3 Support jobs near you

Level 3 Support Engineer

Tata Consultancy Service Limited

New York, NY • On-site

$100K - $115K/yr

Full-time

Posted 15 days ago

Job description

Must Have Technical/Functional Skills
Strong market-data experience in the financial-services sector, including delivery and support of production solutions.
Deep expertise in RTDS/RTMDS components such as ADH, ADS, DACS and ATS.
In-depth Red Hat Enterprise Linux (RHEL) administration and advanced shell scripting.
Proven troubleshooting of market-data networks, server hardware, platform builds and complex production configurations.
Hands-on automation experience using tools such as Rundeck and scripting languages such as Python.
Experience with ServiceNow and Jira for workflow, incident and change management.
Experience with Git and DX1 or comparable development / CI tooling.
Good understanding of WAN/LAN delivery, infrastructure monitoring, patching, compliance and production support.
Desirable: HPE Synergy, HPE OneView, ITRS and BigPanda.
Roles & Responsibilities
Provide Level 3 engineering and production support for a private-cloud platform serving a large global customer base.
Manage the platform to maintain required standards, patch levels, stability, reliability and operational predictability.
Develop and maintain inventory and automation required to build and deliver new RTMDS infrastructure.
Diagnose and resolve complex issues involving build processes, RTDS software configurations, inventories, hardware and bespoke configurations; implement sustainable fix-forwards.
Create and maintain clear operational processes, technical documentation and support procedures.
Train Level 1 and Level 2 support teams on complex tasks and strengthen overall support capability.
Ensure effective production monitoring is in place and partner with core engineering to enhance monitoring coverage.
Work with development and engineering teams to create scalable automation for mass infrastructure delivery.
Assist development teams with functionality delivery and resolution of product issues.
Partner with quality-engineering teams to maintain CI and production pipelines, with suitable testing to reduce repeat failures.
Collaborate with network teams to validate WAN and LAN delivery and resolve service-impacting issues.
Salary Range: $100,000 to $115,000 per year

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