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Level 3 Support Jobs (NOW HIRING)

Northern Base

Level 3 Support Engineer

Jersey City, NJ · On-site

Hiring Alert | Level 3 Support Engineer Location: New York, NY (Onsite) Employment Type: Full-Time Experience Required: 10-12 Years Visa Type: USC / GC Only Must-Have Skills: Financial Services ...

FeatherShark

Level 3 Support Engineer

Chesterfield, MO · On-site

$80K - $90K/yr

FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person your team comes to when nobody else can figure it out? Are you willing to say the hard thing when ...

FeatherShark

Level 3 Support Engineer

Chesterfield, MO · On-site

$80K - $90K/yr

FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person your team comes to when nobody else can figure it out? Are you willing to say the hard thing when ...

FeatherShark

Level 3 Support Engineer

Chesterfield, MO · On-site

$80K - $90K/yr

FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person your team comes to when nobody else can figure it out? Are you willing to say the hard thing when ...

Weber Metals, Inc.

NDT Level III

Paramount, CA

$42.50 - $52.50/hr

The NDT Level 3 is to support and assist the Responsible NDT Level 3 with activities on the shop floor and in the office. The NDT Level 3 assures that the technical aspect of specifications, work ...

Weber Metals

NDT Level III

Paramount, CA · On-site

$42.50 - $52.50/hr

The NDT Level 3 is to support and assist the Responsible NDT Level 3 with activities on the shop floor and in the office. The NDT Level 3 assures that the technical aspect of specifications, work ...

Weber Metals

NDT Level III

Paramount, CA · On-site

$42.50 - $52.50/hr

The NDT Level 3 is to support and assist the Responsible NDT Level 3 with activities on the shop floor and in the office. The NDT Level 3 assures that the technical aspect of specifications, work ...

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Level 3 Support information

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How much do level 3 support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for level 3 support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is level 3 support?

Level 3 Support, also known as Tier 3 Support, refers to the highest level of technical support within an organization. These specialists handle the most complex and advanced issues that cannot be resolved by Level 1 or Level 2 support teams. Level 3 technicians are often experts or engineers who work closely with product developers and may create fixes or patches for software and hardware issues. They also provide guidance and solutions for new problems, often requiring deep technical knowledge and troubleshooting skills.

What are the key skills and qualifications needed to thrive as a level 3 support specialist?

To thrive as a Level 3 Support specialist, you need deep technical expertise in system troubleshooting, advanced problem-solving, and a strong understanding of IT infrastructure, usually supported by relevant degrees or certifications such as CompTIA, Microsoft, or Cisco credentials. Familiarity with ticketing systems, remote diagnostic tools, and specialized software relevant to the supported platforms is typically required. Exceptional communication, patience, and analytical thinking help you effectively collaborate with other teams and translate complex technical issues for non-technical users. These skills ensure the resolution of critical issues, minimize downtime, and maintain overall system reliability for the organization.

How does a level 3 support professional typically interact with other IT teams during complex issue resolution?

Level 3 Support professionals frequently collaborate with Level 1 and Level 2 support teams, as well as specialized engineering or development teams, to resolve complex technical issues. They may be called upon to provide in-depth analysis, replicate issues, and develop long-term solutions. Effective communication and documentation are essential, as they often serve as the bridge between frontline support and technical experts, ensuring that difficult problems are addressed efficiently and knowledge is shared across teams.

What are popular job titles related to Level 3 Support jobs?

For Level 3 Support jobs, the most frequently searched job titles are:

Level 3 Support jobs near you

Level 3 Support Engineer

Jersey City, NJ • On-site

Northern Base
See more jobs at Northern Baseexternal

Full-time

Re-posted 8 days ago

Job description

Hiring Alert | Level 3 Support Engineer

Location: New York, NY (Onsite)

Employment Type: Full-Time

Experience Required: 10–12 Years

Visa Type: USC / GC Only

Must-Have Skills:

Financial Services Market Data Platform Support

Production Support & Level 3 Engineering

RTDS / RTMDS Components (ADH, ADS, DACS, ATS)

Red Hat Enterprise Linux (RHEL) Administration

Advanced Shell Scripting

Python Automation & Scripting

Rundeck Automation Platform

Market Data Network Troubleshooting

Server Hardware Troubleshooting

Platform Builds & Production Configuration Management

ServiceNow Incident & Change Management

Jira Workflow Management

Git & CI/CD Development Tools

DX1 or Comparable Development Tooling

WAN/LAN Network Delivery Support

Infrastructure Monitoring & Production Operations

Patch Management & Compliance Support

Preferred Experience:

Experience supporting private-cloud platforms in enterprise environments

Experience with HPE Synergy and HPE OneView

Experience with ITRS and BigPanda monitoring platforms

Experience developing automation for large-scale infrastructure delivery

Experience managing RTMDS infrastructure builds and inventory automation

Strong troubleshooting skills for complex production environments

Experience creating technical documentation and operational procedures

Ability to train and mentor L1/L2 support teams

Experience collaborating with engineering, development, network, and quality teams

Strong analytical, communication, and problem-solving skills

Education:

Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field preferred.

Tech Stack:

RTDS | RTMDS | ADH | ADS | DACS | ATS | RHEL | Linux Administration | Shell Scripting | Python | Rundeck | ServiceNow | Jira | Git | DX1 | CI/CD | WAN/LAN | Network Troubleshooting | Market Data Systems | Private Cloud | Infrastructure Monitoring | HPE Synergy | HPE OneView | ITRS | BigPanda | Patch Management | Production Support | Automation Engineering | Financial Services Technology