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Level 2 It Support Jobs in Minnesota (NOW HIRING)

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$55K - $75K/yr

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Work on 15-20, and resolve 12- 14 Tier 2 tickets each day * Provide the best possible solution to ...

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$55K - $75K/yr

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Proven experience working as a Tier 2 IT engineer for at least 3 years * Excellent customer service ...

nVent

IT Support Specialist

Anoka, MN · On-site

The IT Support Specialist is responsible for providing hands-on technical support for nVent offices ... Provide onsite Level 2 technical support for desktop, laptop, mobile device, printer, and ...

nVent

IT Support Specialist

Anoka, MN · On-site

$23.90 - $44.40/hr

The IT Support Specialist is responsible for providing hands-on technical support for nVent offices ... Provide onsite Level 2 technical support for desktop, laptop, mobile device, printer, and ...

Spee-Dee Delivery Service

IT Support

Saint Cloud, MN · On-site

$22 - $24/hr

IT Support - Applications Support SpecialistCompany OverviewSpee Dee Delivery is a family owned ... first-level contact and proactive support for customers regarding delivery software, handheld ...

Spee-Dee Delivery Service

IT Support

Saint Cloud, MN

$22 - $24/hr

IT Support - Applications Support SpecialistCompany OverviewSpee Dee Delivery is a family owned ... first-level contact and proactive support for customers regarding delivery software, handheld ...

WEG Electric Corp

IT Support Analyst

Minneapolis, MN

$70K - $80K/yr

Follow ITSM processes, change management guidelines, and service level agreements (SLAs ... Experience in IT support, service desk, or infrastructure support roles a plus * Strong knowledge ...

Quali Tech LLC

IT Support Specialist

Chaska, MN · On-site

$55K - $70K/yr

What You Bring * One to three years of IT support, help desk, desktop support, or field support experience. Manufacturing or warehouse experience is helpful but not required. * Practical ...

Farmward Cooperative

IT Support Technician

Morgan, MN · On-site

$20 - $26/hr

IT Support Technician Reports to: IT Manager Location: Morgan Wage Range: $20-26 Supervises: N/A ... Associate's degree or an equivalent level of training or experience * Relevant experience in a tech ...

Vivie

IT Support Intern

Alexandria, MN · On-site

$14.50 - $19.25/hr

Work-life benefits and modern technology that make your day easier As an IT Support Intern, you'll ... and level of work assigned and are not necessarily all inclusive. This job also requires: * High ...

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All JobsLevel 2 It Support JobsLevel 2 It Support Jobs in Minnesota

Level 2 It Support information

See Minnesota salary details

$14

$27

$44

How much do level 2 it support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level 2 it support in Minnesota is $27.47, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $30.87 per hour, depending on experience, location, and employer.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

How to become a Level 2 IT support?

To become a Level 2 IT support technician, candidates typically need an associate degree or equivalent in information technology or a related field, along with relevant certifications such as CompTIA A+ or Network+. Gaining experience in basic troubleshooting, hardware, and software support is essential, and developing skills in networking, operating systems, and remote support tools can help advance to this role.

What are the most commonly searched types of Level 2 It Support jobs in Minnesota?

The most popular types of Level 2 It Support jobs in Minnesota are:

What are popular job titles related to Level 2 It Support jobs in Minnesota?

For Level 2 It Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Level 2 It Support jobs in Minnesota look for?

The top searched job categories for Level 2 It Support jobs in Minnesota are:

Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,144 per year, or $27.5 per hour.

Level-II IT Support Specialist

Eden Prairie, MN • On-site

TriCom Technical Services
IT Services • 51 - 200 employees
Learn more about TriCom Technical Servicesexternal

Other

Posted 7 days ago

Job description

Infrastructure Support Technician

Quick Summary

TriCom is seeking an Infrastructure Support Technician to provide Level II end-user and infrastructure support in a mixed Windows and Mac enterprise environment. This role is ideal for someone who has progressed beyond traditional Help Desk work and can independently troubleshoot more complex hardware, software, endpoint, and user issues while delivering a high-touch customer service experience. The technician will support both onsite and remote users, including executive-level and global employees.

Daily Tasks & Key Responsibilities

Primary responsibility: Provide Level II Infrastructure and End User Support for a global organization of approximately 650 users.

  • Troubleshoot and resolve escalated Level II support issues involving Windows, Mac, hardware, software, connectivity, applications, and user access.
  • Support a mixed endpoint environment consisting of approximately 75% Windows and 25% Mac devices.
  • Manage incidents, service requests, and escalations through ServiceNow.
  • Provide both remote and onsite technical support to end users.
  • Handle technical issues that require deeper troubleshooting and administrative knowledge beyond basic password resets and ticket routing.
  • Support walk-up users and proactively engage employees who need technical assistance.
  • Troubleshoot endpoint, device, application, and operating system issues through resolution.
  • Assist with endpoint setup, deployment, configuration, and lifecycle support.
  • Perform basic system administration and infrastructure support tasks as needed.
  • Support Microsoft 365 applications and related end-user issues.
  • Work with users across multiple locations and time zones.
  • Provide professional, high-touch support to executive-level and high-expectation users.
  • Clearly communicate technical issues, next steps, and resolutions to both technical and non-technical users.
  • Prioritize competing incidents and requests while maintaining appropriate service levels.
  • Escalate issues when necessary while maintaining ownership through resolution.
  • Document troubleshooting steps, resolutions, and technical information within the ITSM platform.
  • Work independently as part of a small infrastructure support team.
  • Participate in rotational onsite coverage to ensure an Infrastructure Support Technician is available onsite.

Required Qualifications

  • Professional experience providing Level II Desktop, End User, or Infrastructure Support.
  • Demonstrated progression beyond entry-level Help Desk responsibilities.
  • Strong troubleshooting experience with Windows operating systems.
  • Experience troubleshooting and supporting macOS devices.
  • Experience with ServiceNow or a similar ITSM/ticketing platform.
  • Strong hardware, software, application, and user support troubleshooting skills.
  • Experience resolving tickets escalated from a Level I Help Desk or Service Desk.
  • Ability to support both onsite and remote users.
  • Strong technical problem-solving and root-cause troubleshooting skills.
  • Ability to work independently with minimal supervision.
  • Strong customer service orientation and ability to provide a positive user experience.
  • Excellent verbal and written communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.

Preferred Qualifications

  • System administration experience.
  • Enterprise infrastructure support experience.
  • Microsoft 365 administration or support experience.
  • Experience supporting executive-level users.
  • Experience supporting global users across multiple time zones.
  • Experience communicating with international users or teams where language barriers may exist.
  • Endpoint management, imaging, provisioning, or device deployment experience.
  • Experience supporting mixed Windows and Mac environments.
  • ITIL or broader IT service management knowledge.
  • Experience working within a small infrastructure or end-user support team.

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