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Level 2 It Support Jobs in Minnesota (NOW HIRING)

AllStar

IT Support Specialist Tier II

Gaylord, MN · On-site

$50K - $55K/yr

  • Dental

  • Vision

Tier II IT Support Administrator (MSP Experience Preferred)Eden Prairie, MN (Onsite)$50,000-$55,000 Salary + BenefitsAre you the type of IT professional who stays calm when users are frustrated ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

Allstar

IT Support Specialist

Gaylord, MN

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55,000 Salary + Benefits Are you the type of IT professional who stays calm when users are frustrated ...

GLOBAL IT CON LLC

IT Support Engineer

Fridley, MN · On-site

RoleI: IT Support Engineer Location: Fridley, MN Duration: 6+ months Role Summary The Onsite ... Escalate complex issues to Level 2/Level 3 support teams and coordinate resolution.

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Proven experience working as a Tier 2 IT engineer for at least 3 years * Excellent customer service ...

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide IT support to internal and external customers * Troubleshoot and resolve IT related ... Work on 15-20, and resolve 12- 14 Tier 2 tickets each day * Provide the best possible solution to ...

Perham Health

IT Support Technician

Perham, MN · On-site

$21.57 - $29.74/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide first-level technical support via in-person interaction, phone, email, and remote ... Prior IT-related experience or educational background preferred (0-2 years) Work Schedule ...

TEKsystems

IT Support Specialist

Eden Prairie, MN

$28 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

TEKsystems currently has an IT Support Specialist opportunity available with one of our growing ... Ideally looking for someone that can support tickets level 1-3 and even has some knowledge or ...

Wold Architects Inc

IT Support Specialist

Minneapolis, MN · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a member of the corporate team, the IT Support Specialist will provide service-driven and hands-on technology support for our primary office, coordinate support for satellite locations, and help ...

Calabrio

IT Support Technician

Minneapolis, MN · On-site

$22.50 - $30.75/hr

We are seeking a customer-focused IT Support Technician to join our Global IT Operations team in ... Provide Tier 2 technical support for hardware, software, collaboration tools, and mobile devices.

Calabrio

IT Support Technician

Minneapolis, MN

$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide Tier 2 technical support for hardware, software, collaboration tools, and mobile devices ... Participate in IT projects, system upgrades, and technology deployments. * Identify opportunities ...

Calabrio

IT Support Technician

Minneapolis, MN · On-site

$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide Tier 2 technical support for hardware, software, collaboration tools, and mobile devices ... Participate in IT projects, system upgrades, and technology deployments. * Identify opportunities ...

Calabrio

IT Support Technician

Minneapolis, MN · On-site

$70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide Tier 2 technical support for hardware, software, collaboration tools, and mobile devices ... Participate in IT projects, system upgrades, and technology deployments. * Identify opportunities ...

TEKsystems

It Support Specialist

Eden Prairie, MN

$28 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Position Overview Seeking an IT Support Specialist to provide a blend of Help Desk ... Level Job Type & Location This is a Contract to Hire position based out of Eden Prairie, MN. Pay ...

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All JobsLevel 2 It Support JobsLevel 2 It Support Jobs in Minnesota

Level 2 It Support information

See Minnesota salary details

$14

$27

$44

How much do level 2 it support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for level 2 it support in Minnesota is $27.47, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $30.87 per hour, depending on experience, location, and employer.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

What are the most commonly searched types of Level 2 It Support jobs in Minnesota?

The most popular types of Level 2 It Support jobs in Minnesota are:

What are popular job titles related to Level 2 It Support jobs in Minnesota?

For Level 2 It Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Level 2 It Support jobs in Minnesota look for?

The top searched job categories for Level 2 It Support jobs in Minnesota are:

Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,144 per year, or $27.5 per hour.

IT Support Specialist Tier II

AllStar

Gaylord, MN • On-site

$50K - $55K/yr

Full-time

Dental, Vision

Re-posted 6 days ago

Job description

Tier II IT Support Administrator (MSP Experience Preferred)Eden Prairie, MN (Onsite)$50,000–$55,000 Salary + BenefitsAre you the type of IT professional who stays calm when users are frustrated, enjoys solving technical problems quickly, and can juggle multiple priorities without things slipping through the cracks?We're hiring a Tier II IT Support Administrator to join our growing IT team in Eden Prairie, MN. This is an onsite role supporting end users across multiple environments with a strong focus on remote troubleshooting, account administration, licensing support, and first-response networking support.This is an excellent opportunity for someone early in their IT career who wants hands-on exposure to different systems, environments, and technologies - especially candidates coming from an MSP (Managed Service Provider) background.What You'll Be DoingProvide Tier II technical support to end users over phone, email, and remote support toolsTroubleshoot networking, connectivity, and user access issuesSupport Azure Active Directory (Azure AD) administrationAdd, remove, and manage user licenses and permissionsRespond to support tickets and prioritize multiple requests throughout the dayAssist users who may be frustrated or experiencing urgent technical issuesEscalate advanced technical problems when neededSupport a fast-paced environment with multiple clients, systems, and architecturesWhat We're Looking For1–3+ years of IT support or help desk experienceMSP experience strongly preferredExperience supporting users remotely in a professional environmentFamiliarity with:Azure Active Directory (Azure AD)Microsoft 365 administrationUser account managementBasic networking supportExperience supporting larger user environments (500+ users) is a plusStrong communication and customer service skillsHighly organized with the ability to prioritize competing requestsComfortable working with frustrated users while maintaining professionalismStrong troubleshooting mindset and urgencyCandidates Who Tend to Do Well HereIT Support SpecialistsService Desk AnalystsHelp Desk TechniciansMSP Support TechniciansTechnical Support AdministratorsDesktop Support TechniciansTier II Support EngineersPreferred BackgroundsExperience from companies such as:Managed Service Providers (MSPs)Corporate IT support environmentsIT consulting firmsMulti-site organizationsCompensation & Benefits$50,000–$55,000 base salaryFull-time onsite role in Eden Prairie, MNMedical, dental, and vision insurance401(k)Paid time offCareer growth opportunity within a growing organizationExposure to multiple technologies and environmentsWhy This Role?This is not a repetitive "password reset only" help desk role. You'll gain hands-on experience across multiple systems and environments while building real-world troubleshooting skills that can accelerate your IT career.If you thrive in fast-moving environments, enjoy solving problems, and want exposure beyond a traditional internal IT support desk, we'd love to connect with you.At Allstar Services, we're redefining the home services and exterior remodeling industry through innovation, growth, and a people-first mindset.Backed by Morgan Stanley Capital Partners, Allstar Services is a rapidly expanding national platform of leading residential and commercial roofing, siding, windows, gutters, and exterior remodeling brands across the United States. Our companies are known for delivering exceptional customer experiences, high-quality workmanship, and operational excellence in every market we serve.We move fast, solve problems, and invest in great people. Whether you're supporting operations, technology, sales, marketing, or field teams, you'll have the opportunity to make a direct impact inside a growing organization that values accountability, collaboration, and continuous improvement.With teams across multiple states and continued expansion ahead, this is an exciting time to join an organization building something bigger than a traditional home services company.Learn more at allstarservicesnow.com.Allstar Services is an Equal Opportunity Employer and values diversity at all levels of the organization.