Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Title: IT Technician
Work Location: Bloomington, MN 55435
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
About the role – you will:
- Be part of global wafer support team supporting factory IT operations at wafer manufacturing sites – Springtown and Normandale
- Install and maintain IT Factory PCs according to the factory standards
- Be responsible for security patching of factory systems ensuring compliance against the security vulnerabilities
- Maintain compliance for all Info security initiatives including but not limited to endpoint inventory, anti-virus, windows patching
- Participate and contribute to the global projects towards enhancing and upgrading factory systems
- Adhere to desktop software license management procedures
- Be responsible for fault diagnosis & correction for the incidents reported
- Provide support to Wafer Floor Factory Software on the factory PCs and variety of solutions, services hosted in data centers
- Record and track tickets towards prompt closures with customer feedback
- Monitor alerts, service availability and performance dashboards responding promptly with actions and escalations to maintain service availability & required performance levels
- Follow troubleshooting guides (OCAPs) to resolve common application issues
- Interface with other global IT organizations wherever needed to ensure compliance with global factory IT standards and practices & IT policies
- Escalate or redirect tickets to other global IT support teams wherever applicable providing regular feedback and updates to the customers
- Implement and support any changes to the factory PCs, systems
- Provide IT support to planned maintenance activities at the sites
- Offer flexibility in covering shifts wherever needed
- Be able to develop small scale scripting/automation where needed
- Leverage GenAI in developing solutions
- Lay under floor cables in FABs to facilitate new tool deployments and movements when needed
About you:
- Great communicator
- Innovation in problem solving on technical issues
- Service oriented, ability to go beyond ensuring customer success
- Excellent time management skills
- Ability to engage with multiple customers simultaneously and professionally on complex technical issues
- Proactive and self-learning
- Required Skills:
- Your experience includes:
- PC setup, installation
- Proficiency working on Windows/Linux OS
- PC and Software/applications troubleshooting skills and support
- Proven ability to work in a self-directed environment
- Prior experience with the help desk/applications support
- Work in 12 hour rotating shifts (DAY / NIGHT shifts)
You might also have:
- Coding skills
- Project execution with IT skills involved
- IT Support experience in the Factory / Manufacturing setup
- Knowledge or exposure to Service/Request Management systems like ServiceNow/Freshworks, JIRA etc.
- Degree or course work or certifications in IT
Must have:
- PC setup, installation
- Proficiency working on Windows/Linux OS
- PC and Software/applications troubleshooting skills and support
- Proven ability to work in a self-directed environment
- Prior experience with the help desk/applications support
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen® is an equal opportunity employer supporting workplace diversity.