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Help Desk Level 1 Jobs in Minnesota (NOW HIRING)

Metro Sales Inc.

IT Help Desk -Level 2

Roseville, MN · On-site

$50K - $60K/yr

Decades later, we've grown into one of the largest office technology and solutions providers in the ... MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note ...

New

MSI Metro Sales Inc

IT Help Desk -Level 2

Roseville, MN · On-site

$50K - $60K/yr

Decades later, we've grown into one of the largest office technology and solutions providers in the ... MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note ...

Purpose Brands LLC

Manager, Help Desk

Woodbury, MN · On-site

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Provide technical leadership and escalation support for Level 1 issues, including endpoint ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Provide technical leadership and escalation support for Level 1 issues, including endpoint ...

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

... our help desk. The Technical Support and Services Technician is responsible for having strong ... PM - 12 AM - Additional $1.00 per hour 12AM - 6AM - Additional $2.00 per hour IT Support ...

Level 10, LLC

Help Desk Technician

Mound, MN · On-site

$20/hr

... our help desk. The Technical Support and Services Technician is responsible for having strong ... PM - 12 AM - Additional $1.00 per hour 12AM - 6AM - Additional $2.00 per hour IT Support ...

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

One day can be hybrid/remote, with expectation of travelling to sites, if needed. Occasional ... Assess the severity level of help desk support tickets and communicate with correct stakeholders

Wipro Limited

Help Desk

Minneapolis, MN · On-site

$45K - $121K/yr

Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 7/29/26 Wipro Limited ... one or more processes and resolve priority incident (P3) tickets within defined SLAs. Create log of ...

Scipi Companies

Help Desk Analyst II

Saint Cloud, MN

$30 - $36/hr

Job Title: Help Desk Analyst II Are you looking to take your IT career to the next level and ... Scipi has been 100% employee owned since 2014 and is one of the oldest ESOPs in the state of ...

New

Visium Resources, Inc.

$20 - $27.25/hr

We are seeking a customer-focused Level 1 Help Desk Analyst to provide first-line technical support for end users at a large pharmaceutical manufacturing campus in Clayton, NC. This role serves as ...

Wipro Limited

Epic Help Desk

Minneapolis, MN · On-site

$45K - $121K/yr

... 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature) Experience writing ...

Revel Staffing

IT Help Desk Specialist

Minneapolis, MN · On-site

$85K - $110K/hr

Provide first-level technical support for common IT issues, including password resets, account ... Active HIPAA compliance credential or training required. 1+ year of IT help desk, service desk ...

Netrio

Service Desk Analyst 1

Golden Valley, MN · Hybrid

$50K - $60K/yr

This role is on the front line for Reactive client requests, handling with a high level of accuracy ... Provide phone support for helpdesk calls. * Efficiently triage and resolve service requests ...

Expleo

Service Desk Support Analyst

Saint Paul, MN · Remote

$41 - $45/hr

Paul, MN) Employment Type: Full-Time Are you passionate about technology and enjoy helping people ... Respond to technical issues within defined service level expectations * Troubleshoot hardware ...

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All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Minnesota

Help Desk Level 1 information

See Minnesota salary details

$10

$20

$32

How much do help desk level 1 jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for help desk level 1 in Minnesota is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.
What are popular job titles related to Help Desk Level 1 jobs in Minnesota? For Help Desk Level 1 jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 1 jobs in Minnesota look for? The top searched job categories for Help Desk Level 1 jobs in Minnesota are:
What cities in Minnesota are hiring for Help Desk Level 1 jobs? Cities in Minnesota with the most Help Desk Level 1 job openings:
Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Minnesota as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $42,463 per year, or $20.4 per hour.

IT Help Desk -Level 2

Metro Sales Inc.

Roseville, MN • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Who We Are:
Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services.
MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location. Please note internal title is Service Desk Engineer. This client facing technical support role focused on resolving technical issues in a timely and effective manner while managing our clients' expectations throughout the process.
Our Managed Technical Services team excels in the world of technology to support our client's focus on expansion and growth within their industry.
We don't just have jobs, but opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us.
What You Will Do:
  • Analyze and troubleshoot Clients' critical issues IT hardware and software remotely.
  • Document, review and report service tickets for process improvement initiatives.
  • Provide feedback on customer issues, process inefficiencies, etc. in collaboration with internal delivery teams.
  • Maintain technical certifications in alignment with hardware and software applications trends.
  • Participate in process improvements and procedures for efficient service delivery.
  • Conduct thorough verification of information, accurate documentation and organization.
  • Participate and collaborate in training and development.
  • >25% travel expectations.
  • Perform other appropriate duties and responsibilities as assigned.

Minimum Qualifications:
  • High School Diploma, GED or equivalent.
  • 4+ years prior experience in IT administration and/or technical support experience, or equivalent.
  • Clean driving record and reliable vehicle.
  • Ability to participate in the after-hours on call rotation.
  • Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
  • Proven exceptional customer services experience.
  • This position is onsite 5 days a week at our Roseville, MN location; Local Candidates preferred.
  • Applicants must be authorized to work for ANY employer in the U.S without requiring sponsorship now or in the future.

Preferred Qualifications:
  • Bachelor's degree in Computer Science, IT or equivalent from an accredited institution.
  • Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.

What We Offer:
  • Medical, Dental and Vision Insurance
  • Short- and long-term disability program
  • Life Insurance
  • Educational Development Benefits
  • Employee Stock Ownership Plan (ESOP) + Gainshare - because your success is also your investment
  • 401(k) + Match
  • Paid Time Off (PTO)
  • Paid Volunteer Days - give back alongside your peers in the community

MSI Metro Sales Inc. Vision:
Our Employee-Owners are the engine behind everything we achieve. We're committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you're not just taking a job - you're building a career and investing in something you can call your own.
MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.
For additional roles visit us at: https://www.metrosales.com/msi-careers/
Pay Range: $50,000 - $60,000 per year

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