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Help Desk Level 1 Jobs in Minnesota (NOW HIRING)

TEKsystems

Service Desk Analyst

Minneapolis, MN

$20 - $23/hr

Prior level ½ technical support experience (ServiceNow, ITSM, o365, Win11, AD, PW resets ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Netrio

Service Desk Analyst 1

Golden Valley, MN · Hybrid

$50K - $60K/yr

This role is on the front line for Reactive client requests, handling with a high level of accuracy ... Provide phone support for helpdesk calls. * Efficiently triage and resolve service requests ...

TEKsystems

Service Desk Analyst

Golden Valley, MN

$20 - $23/hr

Responsibilities: • Handle incoming calls, tickets and emails timely and within service level ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... high level of customer satisfaction. The ideal candidate is detail-oriented, adaptable, and ... field preferred. · 1-2 years of experience in help desk or IT support roles. · Strong ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... high level of customer satisfaction. The ideal candidate is detail-oriented, adaptable, and ... field preferred. · 1-2 years of experience in help desk or IT support roles. · Strong ...

Varsity Tutors

CFA - Level 1 Tutor

Minneapolis, MN · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Edina, MN · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Saint Paul, MN · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Enclipse Corp.

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Saint Paul, MN (Hybrid) Client is seeking one full-time resource to work as the Service Desk ... At a high level, the resource will will provide Service Desk Support for client systems.

TEKsystems

IT Support Specialist

Eden Prairie, MN

$28 - $32/hr

Ideally looking for someone that can support tickets level 1-3 and even has some knowledge or ... Top Skills' Details • Help Desk or IT Support experience • Microsoft 365 administration ...

defi AUTO LLC

Client Support Desk Analyst

Saint Paul, MN · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

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Showing results 21-40

All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Minnesota

Help Desk Level 1 information

See Minnesota salary details

$10

$20

$32

How much do help desk level 1 jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk level 1 in Minnesota is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What is a Help Desk Level 1 technician?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.

What are popular job titles related to Help Desk Level 1 jobs in Minnesota?

For Help Desk Level 1 jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 1 jobs in Minnesota look for?

The top searched job categories for Help Desk Level 1 jobs in Minnesota are:

What cities in Minnesota are hiring for Help Desk Level 1 jobs?

Cities in Minnesota with the most Help Desk Level 1 job openings:

Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Minnesota as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $42,463 per year, or $20.4 per hour.

Help Desk and Service Desk Lead

United IT Solutions

Minneapolis, MN • On-site

Other

Re-posted 12 days ago

Job description

Roles & Responsibilities:
o Review status of open tickets daily to ensure that internal and external service level agreements are met with clients; assign and/or escalate tickets as appropriate to help desk and engineering team.
o Provide weekly reporting to management on client ticket status; highlight to management clients that may be at risk because of failing to meet service level agreements.
o Review tickets to look for trends in customer requests; if trends are observed bring to the attention of team and customer to determine course of action.
o Review and perform audits on agent calls.
o Work with Project Managers to ensure the team is performing as expected in alignment with project goals and statements of work.
o Ensure the team is trained for new or changing work coming into the Service Desk.
o Manage work activity and tasks associated to specific assigned projects; ensure that tasks are completed, and associated project plans updated.
o Implement monthly assessments and quarterly reviews that assess if each team member is performing to success.
o Direct department activities, projects, and improvement activities to fulfill department and organizational goals.
o Set objectives for department's quality and productivity measures and train subordinate staff to comply with departmental policies, practices, and procedures to accomplish goals effectively and efficiently.
o Establish and consistently maintain an environment that leads to opportunities for team and individual growth, accomplishment, and reward. Perform duties of staff supervision, performance appraisals, departmental decisions, career guidance and other duties as assigned.
o Act as a first line manager for team and floor management.
o Ensure all internal and external SLAs are met for incidents and requests and report on them.
o Ensure ticket quality is meeting SLA and team is coached appropriately.
o Handle customer escalations and ensure customer satisfaction.

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