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Level 2 Help Desk Support Jobs (NOW HIRING)

Ozarks Health Care

Help Desk Support Analyst

West Plains, MO · On-site

$19.75 - $26.75/hr

The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will ...

Swoon

Help Desk Support Specialist

Richmond, VA · On-site

Fully on-site, 5 days/week - Richmond, VA 12 month contract We're looking for a Help Desk Support Analyst to support user access management across multiple business applications. This is a great ...

New

Chenega MIOS SBU

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Chenega Military, Intelligence & Operations Support (MIOS) is seeking a Tier 2 Help Desk Analyst to ... Level Objectives (SLOs) and contractual standards. • Support the change management process ...

New Hope

Help Desk Support Technican

Rock Hill, SC

$16.75 - $22.75/hr

Serve as the highest level of escalation for complex technical and infrastructure issues ... Provide technical leadership and mentorship to Help Desk I and II staff. * Implement automation and ...

TEKsystems

Help Desk Support

Wichita, KS

$16 - $17/hr

Description To work on their help desk providing live support to their customers for issues that ... This person will receive training and just needs a level 1 type experience. Skills helpdesk ...

TEKsystems

Help Desk Support

Norfolk, VA

$15 - $20/hr

The helpdesk analyst provides first-line IT support in person and over the phone. The daily ... Application Deadline This position is anticipated to close on Jul 2, 2026. About TEKsystems We're ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in exceeding expectations * Monitor help desk performance metrics ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in exceeding expectations * Monitor help desk performance metrics ...

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Level 2 Help Desk Support information

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How much do level 2 help desk support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for level 2 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What types of issues does a Level 2 Help Desk Support technician typically handle, and how do they differ from Level 1 tasks?

A Level 2 Help Desk Support technician typically handles more complex technical issues that go beyond the scope of Level 1 support, such as troubleshooting escalated software and hardware problems, diagnosing network connectivity issues, and resolving configuration errors. Unlike Level 1, which focuses on basic troubleshooting and ticket triage, Level 2 professionals work closely with users and other IT teams to identify root causes and implement solutions. This role often involves more direct interaction with system administrators and specialized IT staff, providing an excellent environment for developing advanced technical skills and preparing for higher-level IT positions.

What are Level 2 Help Desk Support roles?

Level 2 Help Desk Support professionals are IT specialists who handle more complex technical issues that cannot be resolved by Level 1 support. They troubleshoot hardware and software problems, assist with network connectivity, and may provide remote or onsite support to end-users. Level 2 technicians often have specialized knowledge and work closely with higher-level IT teams to resolve challenging incidents, ensuring minimal downtime and smooth operations for the organization.

What are the key skills and qualifications needed to thrive as a Level 2 Help Desk Support, and why are they important?

To thrive as a Level 2 Help Desk Support, you need strong technical troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems like ServiceNow or Jira, and diagnostic utilities is crucial. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with team members. These skills ensure timely resolution of complex technical issues, minimize downtime, and enhance user satisfaction.

What is the difference between Level 2 Help Desk Support vs Level 1 Help Desk Support?

AspectLevel 2 Help Desk SupportLevel 1 Help Desk Support
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (basic certification)
Work EnvironmentHandles more complex issues, often remotely or on-siteHandles initial user inquiries, basic troubleshooting
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issuesProvides basic support, gathers information, and routes tickets
Common UsageUsed in organizations requiring tiered support levelsFirst point of contact for end-users

Level 2 Help Desk Support typically handles more complex technical issues requiring specific skills and certifications, while Level 1 Support focuses on basic troubleshooting and initial user contact. Both roles are essential in a tiered support structure, with Level 2 Support providing deeper technical assistance.

More about Level 2 Help Desk Support jobs
What cities are hiring for Level 2 Help Desk Support jobs? Cities with the most Level 2 Help Desk Support job openings:
What job categories do people searching Level 2 Help Desk Support jobs look for? The top searched job categories for Level 2 Help Desk Support jobs are:
Level 2 Help Desk Support jobs near you
Help Desk Level 1 Representative

Help Desk Level 1 Representative

City of New York

Manhattan, NY

$19.25 - $24.75/hr

Full-time

Posted 24 days ago

Key responsibilities

  • Respond to telephone and email inquiries regarding citywide systems and determine the information required.

  • Record and track information from initial call to resolution using the Remedy IT Service Management System.

  • Initiate system password resets for authorized users and escalate moderate and complex issues when required.

City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

498th of 663 rated public administrative organizations

Job description

Job Description

The Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under general direction, the Help Desk Level 1 Representative will serve as the "front-line" of the FISA and Office of Payroll Administration (OPA) Help Desk operations, providing caller assistance and problem management services to City agencies regarding citywide systems under both FISA and OPA management. These systems include CityTime, the Financial Management System (FMS), the Payee Information Portal (PIP), the Payroll Management System (PMS), City Human Resource Management System (CHRMS), Remedy and others.
The Help Desk Level 1 Representative will:
- Respond to telephone and email inquiries and determine the information required with professionalism and tact;
- Answer routine and frequently asked questions regarding user and system issues;
- Escalate moderate and complex user and system issues when required;
- Apprise users of the status and progress of pending requests;
- Provide efficient and effective problem resolution for callers;
- Initiate system password resets for authorized users;
- Record and track information from initial call to resolution using the Remedy IT Service Management System;
- Assist in collecting data to be used in researching user issues that may indicate larger system problems;
- Prepare statistical reports for management review;
- Provide system documentation and forms as required;
- Run simple system procedures and;
- Perform special projects, as assigned.
Preferred Skills:
- Basic knowledge of City systems (FMS, PMS, CityTime, PIP, CHRMS or Remedy)
- Excellent work ethic and attention to detail
- Excellent verbal and written communication skills
- Excellent telephone skills with a professional demeanor
- Ability to work independently or as part of a team
- Ability to work well and efficiently in a fast-paced environment
- Ability to maintain confidentiality
Additional Information:
#O-161
To Apply:
Applicants may visit the Jobs NYC website: www.nyc.gov/jobs and apply to Job ID: 782547. While all complete applications will be given consideration, only candidates selected for an interview will be contacted.
Hours/Shift:
35 Hours/Day Shift
Work Location:
5 Manhattan West, New York, NY
CLERICAL ASSOCIATE - 10251

Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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