Huntsville, AL · On-site
$19.75 - $26.75/hr
The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through ...
Quick apply
Huntsville, AL · On-site
$19.75 - $26.75/hr
The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through ...
Port Washington, WI · On-site
$30/hr
Title: Senior IT Support Specialist (NA) * Location: Remote initially → Onsite (Port Washington, WI) * Type: Contract-to-Hire (6 months with strong potential for full-time conversion) * Rate: $30 ...
Quick apply
Port Washington, WI · On-site
$30/hr
Title: Senior IT Support Specialist (NA) * Location: Remote initially → Onsite (Port Washington, WI) * Type: Contract-to-Hire (6 months with strong potential for full-time conversion) * Rate: $30 ...
White Plains, NY · On-site
$20.75 - $28/hr
Level II Help Desk Work Location: 123 Main Street, White Plains NY 10601 (Westchester County ... This role will support Clients desktop support and field request and solve problems for end user.
White Plains, NY · On-site
$20.75 - $28/hr
Level II Help Desk Work Location: 123 Main Street, White Plains NY 10601 (Westchester County ... This role will support Clients desktop support and field request and solve problems for end user.
$20.50 - $27.75/hr
CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Associate-Level) to join our team in support of the ...
$20.50 - $27.75/hr
CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Associate-Level) to join our team in support of the ...
Corona, CA · Hybrid
$20.75 - $28/hr
As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...
Corona, CA · Hybrid
$20.75 - $28/hr
As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...
$18 - $24.25/hr
The position that we are looking to fill is for a full-time Level 2 help desk / field technician ... Providing remote support * 365 / GSuite knowledge a big plus Duties will include everything from ...
$18 - $24.25/hr
The position that we are looking to fill is for a full-time Level 2 help desk / field technician ... Providing remote support * 365 / GSuite knowledge a big plus Duties will include everything from ...
San Antonio, TX · On-site
$50K - $60K/yr
The position that we are looking to fill is for a full-time Level 2 help desk / field technician ... Providing remote support * 365 / GSuite knowledge a big plus Duties will include everything from ...
San Antonio, TX · On-site
$50K - $60K/yr
The position that we are looking to fill is for a full-time Level 2 help desk / field technician ... Providing remote support * 365 / GSuite knowledge a big plus Duties will include everything from ...
Denver, CO · On-site
$21 - $28.75/hr
Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract Experience: Minimum 3 years About the Role We are seeking an experienced Help Desk Support II ...
Quick apply
Denver, CO · On-site
$21 - $28.75/hr
Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract Experience: Minimum 3 years About the Role We are seeking an experienced Help Desk Support II ...
Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the ...
Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the ...
Sandpoint, ID · On-site
$19 - $25.50/hr
As a Help Desk Support II, you'll be the go-to resource for resolving complex technical issues that ... Experience working with ticketing systems and meeting service level agreements in a fast-paced help ...
Sandpoint, ID · On-site
$19 - $25.50/hr
As a Help Desk Support II, you'll be the go-to resource for resolving complex technical issues that ... Experience working with ticketing systems and meeting service level agreements in a fast-paced help ...
Sandpoint, ID · On-site
$19 - $25.50/hr
As a Help Desk Support II, you'll be the go-to resource for resolving complex technical issues that ... Experience working with ticketing systems and meeting service level agreements in a fast-paced help ...
Quick apply
Sandpoint, ID · On-site
$19 - $25.50/hr
As a Help Desk Support II, you'll be the go-to resource for resolving complex technical issues that ... Experience working with ticketing systems and meeting service level agreements in a fast-paced help ...
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Tier 2/3 escalation for complex workflow, integration, or production issues. * Monitor incoming ...
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Tier 2/3 escalation for complex workflow, integration, or production issues. * Monitor incoming ...
$21 - $28.75/hr
Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be ... current service level commitments Qualifications Requirements: Minimum 1 Year of Help Desk ...
$21 - $28.75/hr
Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be ... current service level commitments Qualifications Requirements: Minimum 1 Year of Help Desk ...
Salisbury, MD · On-site
Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday ...
Salisbury, MD · On-site
Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday ...
Westborough, MA · On-site
$24 - $29/hr
Help Desk Support Department: Information Technology Reports To: Manager, Infrastructure and ... The noise level in the work environment is moderate. The employee may occasionally lift and/or move ...
Quick apply
Westborough, MA · On-site
$24 - $29/hr
Help Desk Support Department: Information Technology Reports To: Manager, Infrastructure and ... The noise level in the work environment is moderate. The employee may occasionally lift and/or move ...
Cleveland, OH · On-site
$24 - $28/hr
Summary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician . An IT Technician's role is to ensure system operation ...
Quick apply
Cleveland, OH · On-site
$24 - $28/hr
Summary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician . An IT Technician's role is to ensure system operation ...
Summary Our client is a leading IT Solutions Company located in the Ellicott City, MD area and they are in need of a Help Desk Support Level II Technician . A qualified candidate would have both ...
Quick apply
Summary Our client is a leading IT Solutions Company located in the Ellicott City, MD area and they are in need of a Help Desk Support Level II Technician . A qualified candidate would have both ...
New York, NY · On-site
$80 - $150/hr
Respond to queries initiated via chat, chatbot, email, or phone calls as Tier 2 Help Desk support level and process the end-to-end resolution via the incident management system. * Train other help ...
Quick apply
New York, NY · On-site
$80 - $150/hr
Respond to queries initiated via chat, chatbot, email, or phone calls as Tier 2 Help Desk support level and process the end-to-end resolution via the incident management system. * Train other help ...
Montgomery, AL · On-site
Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the ...
Montgomery, AL · On-site
Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the ...
Summary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support . A qualified candidate would have both proven experience with ...
Quick apply
Summary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support . A qualified candidate would have both proven experience with ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
| Aspect | Level 2 Help Desk Support | Level 1 Help Desk Support |
|---|---|---|
| Certifications | CompTIA A+, Network+ (often preferred) | CompTIA A+ (basic certification) |
| Work Environment | Handles more complex issues, often remotely or on-site | Handles initial user inquiries, basic troubleshooting |
| Responsibilities | Diagnoses and resolves advanced technical problems, escalates issues | Provides basic support, gathers information, and routes tickets |
| Common Usage | Used in organizations requiring tiered support levels | First point of contact for end-users |
Level 2 Help Desk Support typically handles more complex technical issues requiring specific skills and certifications, while Level 1 Support focuses on basic troubleshooting and initial user contact. Both roles are essential in a tiered support structure, with Level 2 Support providing deeper technical assistance.
$19.75 - $26.75/hr
Full-time
Re-posted 11 days ago
The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through tickets and phone.
Sourced by ZipRecruiter
It services
51 - 200 Employees
Baton Rouge, LA, US
1962
