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Level 2 Help Desk Support Jobs (NOW HIRING)

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract Experience: Minimum 3 years About the Role We are seeking an experienced Help Desk Support II ...

US IT Solutions Inc

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be ... current service level commitments Qualifications Requirements: Minimum 1 Year of Help Desk ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Two +years providing effective customer service or help desk support to external customers. * CurrentComptiaSecurity+ (Level II IAT Training) Certification * Experience in providing technical support ...

Infojini Inc

Help Desk Support

Lakewood, CO

$20 - $27/hr

Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Ensures service level agreements and OIT policies are followed. Ensures planned outage ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

... to Service Level Agreements (SLA). This includes, but not limited to, desktop repair, desktop ... Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on ...

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Level 2 Help Desk Support information

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How much do level 2 help desk support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for level 2 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a level 2 help desk support do?

A Level 2 Help Desk Support technician typically handles more complex technical issues that go beyond the scope of Level 1 support, such as troubleshooting escalated software and hardware problems, diagnosing network connectivity issues, and resolving configuration errors. Unlike Level 1, which focuses on basic troubleshooting and ticket triage, Level 2 professionals work closely with users and other IT teams to identify root causes and implement solutions. This role often involves more direct interaction with system administrators and specialized IT staff, providing an excellent environment for developing advanced technical skills and preparing for higher-level IT positions.

What is a level 2 help desk support?

Level 2 Help Desk Support professionals are IT specialists who handle more complex technical issues that cannot be resolved by Level 1 support. They troubleshoot hardware and software problems, assist with network connectivity, and may provide remote or onsite support to end-users. Level 2 technicians often have specialized knowledge and work closely with higher-level IT teams to resolve challenging incidents, ensuring minimal downtime and smooth operations for the organization.

What are the key skills and qualifications needed to thrive as a level 2 help desk support?

To thrive as a Level 2 Help Desk Support, you need strong technical troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems like ServiceNow or Jira, and diagnostic utilities is crucial. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with team members. These skills ensure timely resolution of complex technical issues, minimize downtime, and enhance user satisfaction.

What is the difference between Level 2 Help Desk Support vs Level 1 Help Desk Support?

AspectLevel 2 Help Desk SupportLevel 1 Help Desk Support
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (basic certification)
Work EnvironmentHandles more complex issues, often remotely or on-siteHandles initial user inquiries, basic troubleshooting
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issuesProvides basic support, gathers information, and routes tickets
Common UsageUsed in organizations requiring tiered support levelsFirst point of contact for end-users

Level 2 Help Desk Support typically handles more complex technical issues requiring specific skills and certifications, while Level 1 Support focuses on basic troubleshooting and initial user contact. Both roles are essential in a tiered support structure, with Level 2 Support providing deeper technical assistance.

More about Level 2 Help Desk Support jobs
What cities are hiring for Level 2 Help Desk Support jobs? Cities with the most Level 2 Help Desk Support job openings:
What job categories do people searching Level 2 Help Desk Support jobs look for? The top searched job categories for Level 2 Help Desk Support jobs are:
Level 2 Help Desk Support jobs near you

Help Desk Support Technician (Level II)

K2 Staffing

Dallas, TX

$19.75 - $26.75/hr

Full-time

Re-posted 9 days ago

Job description

Summary

A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on experience supporting business environments, including Windows-based workstations and servers, networking infrastructure, and various hardware/software platforms. The right candidate will be comfortable handling escalations, troubleshooting complex issues, and delivering high-quality technical support in a fast-paced MSP setting.

Duties & Responsibilities

  • Technical Support & Troubleshooting

    • Provide advanced support for Windows 10/11 desktop environments

    • Troubleshoot and maintain Windows Server 2016 and 2019 systems

    • Diagnose and resolve networking and connectivity issues

    • Interpret system and event logs to identify root causes and implement solutions

    • Respond to and resolve escalated support tickets requiring deeper technical expertise

  • Systems Monitoring & Incident Response

    • Monitor RMM and alerting systems to proactively address performance or security concerns

    • Follow documented procedures to remediate alerts and system issues

  • User & Infrastructure Support

    • Manage new user setup, onboarding, and account provisioning

    • Install and configure network equipment and related infrastructure

    • Support LAN/WAN environments, including maintenance and troubleshooting

    • Deploy and support network hardware

  • Facility & Peripheral Systems Support

    • Provide support for integrated systems such as access control, security devices, lighting, and HVAC connectivity

Qualifications & Requirements

  • Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk Technician

  • Experience with firewall and network administration, specifically SonicWall and/or Meraki

  • Working knowledge of troubleshooting desktops, servers, and network infrastructure

  • Strong customer service orientation with a professional and approachable demeanor

  • Excellent written and verbal communication skills, including the ability to explain technical concepts clearly

  • Dependable and self-motivated with a strong sense of accountability

  • Eagerness to continue learning and expanding technical expertise

Employment Type: Full time Location: Dallas, TX