ZipRecruiter

Log In

1

Level 2 Help Desk Support Jobs (NOW HIRING)

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Tier 2/3 escalation for complex workflow, integration, or production issues. * Monitor incoming ...

US IT Solutions Inc

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be ... current service level commitments Qualifications Requirements: Minimum 1 Year of Help Desk ...

Dixon

Help Desk Support Specialist

Chestertown, MD · On-site

$45K - $65K/yr

Help Desk Support Specialist Location : 1 Dixon Square, Chestertown, MD 21620 Hours: 8:00 AM - 5:00 ... Deliver top-tier Level 1 and Level 2 support and troubleshooting for desktop/laptop hardware and ...

Apogee Solutions

Help Desk Support Technician

Suffolk, VA · On-site

$30 - $35/hr

The Help Desk Support Technician is responsible for providing basic technical support for JEDD ... Demonstrated success in two of the following areas: * Experience and ability to perform information ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsLevel 2 Help Desk Support Jobs

Level 2 Help Desk Support information

See salary details

$12

$23

$33

How much do level 2 help desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level 2 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a level 2 help desk support?

Level 2 Help Desk Support professionals are IT specialists who handle more complex technical issues that cannot be resolved by Level 1 support. They troubleshoot hardware and software problems, assist with network connectivity, and may provide remote or onsite support to end-users. Level 2 technicians often have specialized knowledge and work closely with higher-level IT teams to resolve challenging incidents, ensuring minimal downtime and smooth operations for the organization.

What does a level 2 help desk support do?

A Level 2 Help Desk Support technician typically handles more complex technical issues that go beyond the scope of Level 1 support, such as troubleshooting escalated software and hardware problems, diagnosing network connectivity issues, and resolving configuration errors. Unlike Level 1, which focuses on basic troubleshooting and ticket triage, Level 2 professionals work closely with users and other IT teams to identify root causes and implement solutions. This role often involves more direct interaction with system administrators and specialized IT staff, providing an excellent environment for developing advanced technical skills and preparing for higher-level IT positions.

What are the key skills and qualifications needed to thrive as a level 2 help desk support?

To thrive as a Level 2 Help Desk Support, you need strong technical troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems like ServiceNow or Jira, and diagnostic utilities is crucial. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with team members. These skills ensure timely resolution of complex technical issues, minimize downtime, and enhance user satisfaction.

What is the difference between Level 2 Help Desk Support vs Level 1 Help Desk Support?

AspectLevel 2 Help Desk SupportLevel 1 Help Desk Support
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (basic certification)
Work EnvironmentHandles more complex issues, often remotely or on-siteHandles initial user inquiries, basic troubleshooting
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issuesProvides basic support, gathers information, and routes tickets
Common UsageUsed in organizations requiring tiered support levelsFirst point of contact for end-users

Level 2 Help Desk Support typically handles more complex technical issues requiring specific skills and certifications, while Level 1 Support focuses on basic troubleshooting and initial user contact. Both roles are essential in a tiered support structure, with Level 2 Support providing deeper technical assistance.

How long does it take to become a Level 2 Help Desk Support?

Typically, it takes about 6 months to 2 years of experience working as a Level 1 Help Desk Support technician before advancing to a Level 2 role. Gaining proficiency in troubleshooting, technical skills, and relevant certifications like CompTIA A+ can facilitate the transition.
More about Level 2 Help Desk Support jobs

What cities are hiring for Level 2 Help Desk Support jobs?

Cities with the most Level 2 Help Desk Support job openings:

What are popular job titles related to Level 2 Help Desk Support jobs?

For Level 2 Help Desk Support jobs, the most frequently searched job titles are:

Level 2 Help Desk Support jobs near you

Help Desk Support - Level 2 (Carlsbad) 12025

Carlsbad, CA • On-site

Noesis Group Inc.
11 - 50 employees
Learn more about Noesis Group Inc.external

Full-time

Medical, Dental, Retirement, PTO

Re-posted 26 days ago

Job description

Help Desk Support - Level 2 (Carlsbad) 12025
Looking for a new opportunity with amazing benefits?
Come work for the best. Noesis Group, Inc. provides IT/IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more. Our mission is to generate loyal, satisfied, and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful.
Would you like to be part of our growing professional team? We offer an exceptional work environment, great benefits and many opportunities for professional growth. Some of our benefits include: fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. Noesis offers a $5000.00 annual training budget for employees who wish to further their education in Information Technology.
We are currently seeking a highly motivated, full time Help Desk Support Specialist-L2 to provide outstanding service to our San Diego County client base.
JOB DESCRIPTION
Under the direct supervision of the Technology Manager, the Help Desk Support Specialist-L2 will provide on-site technical support for Noesis clients. The Help Desk Support Specialist-L2 must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Help Desk Support Specialist-L2 may serve as a "first point of contact" for end-user technical support needs. This is a full-time position with a regular schedule of 40 hours per week. The Help Desk Support Specialist-L2 must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic.
SKILLS / REQUIREMENTS
Because we only hire the best candidates, you must have the following skills and education to be considered:
  • Able to build and maintain supportive relationships within the organization
  • Highly accurate, organized and detail-oriented
  • Excellent customer service skills
  • Exceptional oral and written communications skills
  • Excellent technical writing and documentation skills
  • Above-average analytical and deductive reasoning skills
  • Ability to learn new technologies quickly and easily
  • Work efficiently and reliably in unsupervised and varying environments
  • Maintain calm and professional composure in stressful environments
  • Demonstrated track record of offering excellent customer service over the phone
  • Possess significant working knowledge of all of Microsoft's operating systems
  • Willing to travel to on-site locations to support clients desktop needs
  • Have a strong working knowledge of all of the components in Microsoft's Office suite
  • Able to quickly and efficiently diagnose and resolve problems with both PC and MAC
  • Able to diagnose and resolve networking problems using industry standard tools and procedures
  • Active Directory Management
  • Azure / Active Directory Hybrid
  • Intune Windows 10 Management
  • Intune MDM Management iPads / iPhones / Android
  • Microsoft SCCM or MDT
  • Group Policy Management
  • PowerShell for Office 365 and Azure
  • Prefer Scripting Skills including PowerShell and batch files
  • Windows 11 Install / configure / diagnostics
  • Windows 11 image creation and deployment
  • Prefer one or more current Microsoft certifications
  • Must have a High School diploma or equivalent
  • Must have a valid CA Drivers License
  • Prefer a 4-Year college degree (Bachelor's or above) or equivalent experience
  • 5+ years of highly relevant, extensive, hands-on experience

Please submit your electronic resume and a personalized cover letter to https://noesisinc.hire.trakstar.com. Please do not contact the hiring company directly. Principals only; recruiters, please don't contact this job poster.

Apply