Clinical Help Desk Support (Phone / Email)
Dublin, OH · On-site
$16.50 - $21.25/hr
Clinical Help Desk Support (Phone / Email) Location ... Dublin , Ohio Overall experience level: Preferred minimum of 2-7 years' experience as a IT support ...
Clinical Help Desk Support (Phone / Email)
Dublin, OH · On-site
$16.50 - $21.25/hr
Clinical Help Desk Support (Phone / Email) Location ... Dublin , Ohio Overall experience level: Preferred minimum of 2-7 years' experience as a IT support ...
Job Summary : STI is a company seeking a Help Desk Support professional. The role involves ... Level Documentation and Attention to Detail in Service Now / Ticketing solution • Service ...
Job Summary : STI is a company seeking a Help Desk Support professional. The role involves ... Level Documentation and Attention to Detail in Service Now / Ticketing solution • Service ...
It Help Desk Support Technician - OH
Worthington, OH · On-site
$54K - $57K/yr
IT Help Desk Support - Worthington, OH (100% on-site) Position Summary This position provides first level support to employees by troubleshooting software, hardware and network issues. This position ...
It Help Desk Support Technician - OH
Worthington, OH · On-site
$54K - $57K/yr
IT Help Desk Support - Worthington, OH (100% on-site) Position Summary This position provides first level support to employees by troubleshooting software, hardware and network issues. This position ...
It Help Desk Support Technician - OH
Worthington, OH · On-site
$54K - $57K/yr
IT Help Desk Support - Worthington, OH (100% on-site) Position Summary This position provides first level support to employees by troubleshooting software, hardware and network issues. This position ...
It Help Desk Support Technician - OH
Worthington, OH · On-site
$54K - $57K/yr
IT Help Desk Support - Worthington, OH (100% on-site) Position Summary This position provides first level support to employees by troubleshooting software, hardware and network issues. This position ...
Manifest Solutions is currently seeking an IT Help Desk Support Technician for a position in ... Client onsite service when required * On call 1 week, off 3 weeks Requirements * 1-2 years IT/admin ...
Quick apply
Manifest Solutions is currently seeking an IT Help Desk Support Technician for a position in ... Client onsite service when required * On call 1 week, off 3 weeks Requirements * 1-2 years IT/admin ...
Manifest Solutions is currently seeking an IT Help Desk Support Technician for a position in ... Client onsite service when required * On call 1 week, off 3 weeks Requirements * 1-2 years IT/admin ...
Manifest Solutions is currently seeking an IT Help Desk Support Technician for a position in ... Client onsite service when required * On call 1 week, off 3 weeks Requirements * 1-2 years IT/admin ...
Help Desk Analyst 3/HDA3 (37950)
$19.75 - $27/hr
... lower-level staff via conversation, Qualifications Possession of an associate's degree with ... (2) years of experience providing technical hardware/software support for desktop systems and ...
Help Desk Analyst 3/HDA3 (37950)
$19.75 - $27/hr
... lower-level staff via conversation, Qualifications Possession of an associate's degree with ... (2) years of experience providing technical hardware/software support for desktop systems and ...
IT Help Desk Technician (Level 1-2 Support)
Dublin, OH · On-site
$20.75 - $28.50/hr
The IT Help Desk Technician will provide Level 1 and Level 2 support across our Microsoft 365 environment. This role is ideal for someone who enjoys solving technical problems, supporting end users ...
IT Help Desk Technician (Level 1-2 Support)
Dublin, OH · On-site
$20.75 - $28.50/hr
The IT Help Desk Technician will provide Level 1 and Level 2 support across our Microsoft 365 environment. This role is ideal for someone who enjoys solving technical problems, supporting end users ...
* Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana) * Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing ...
* Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana) * Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing ...
Help Desk Analyst
Columbus, OH · On-site
$19.75 - $27/hr
Understanding of Desktop Support and Software Licensing Services. * Ability to image machines and ... Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause ...
Help Desk Analyst
Columbus, OH · On-site
$19.75 - $27/hr
Understanding of Desktop Support and Software Licensing Services. * Ability to image machines and ... Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause ...
Help Desk Technician
Columbus, OH · Hybrid
$19 - $24/hr
Gather and document incident details during first-level phone support, making sure client needs and ... Minimum 2 years' experience in Help Desk or Technical Support. * High School diploma or equivalent
Help Desk Technician
Columbus, OH · Hybrid
$19 - $24/hr
Gather and document incident details during first-level phone support, making sure client needs and ... Minimum 2 years' experience in Help Desk or Technical Support. * High School diploma or equivalent
IT Help Desk Support, Tier 1 Position Summary The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is ...
IT Help Desk Support, Tier 1 Position Summary The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is ...
Help Desk Technician
Columbus, OH · Hybrid
Gather and document incident details during first-level phone support, making sure client needs and ... Minimum 2 years' experience in Help Desk or Technical Support. * High School diploma or equivalent
Quick apply
Help Desk Technician
Columbus, OH · Hybrid
Gather and document incident details during first-level phone support, making sure client needs and ... Minimum 2 years' experience in Help Desk or Technical Support. * High School diploma or equivalent
Help Desk Technician
Columbus, OH · Hybrid
Gather and document incident details during first-level phone support, making sure client needs and ... Minimum 2 years' experience in Help Desk or Technical Support. * High School diploma or equivalent
Quick apply
Help Desk Technician
Columbus, OH · Hybrid
Gather and document incident details during first-level phone support, making sure client needs and ... Minimum 2 years' experience in Help Desk or Technical Support. * High School diploma or equivalent
IT Support Desk Operator
Columbus, OH · On-site
IT Help Desk Support, Tier 1 Position Summary The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is ...
IT Support Desk Operator
Columbus, OH · On-site
IT Help Desk Support, Tier 1 Position Summary The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is ...
Help Desk Technician
Columbus, OH · On-site
$19 - $24/hr
Gather and document incident details during first-level phone support, making sure client needs and ... Qualifications Minimum 2 years' experience in Help Desk or Technical Support.High School diploma or ...
Quick apply
Help Desk Technician
Columbus, OH · On-site
$19 - $24/hr
Gather and document incident details during first-level phone support, making sure client needs and ... Qualifications Minimum 2 years' experience in Help Desk or Technical Support.High School diploma or ...
Help Desk Technician
Columbus, OH · On-site
$19 - $24/hr
Gather and document incident details during first-level phone support, making sure client needs and ... Minimum 2 years' experience in Help Desk or Technical Support. * High School diploma or equivalent
Help Desk Technician
Columbus, OH · On-site
$19 - $24/hr
Gather and document incident details during first-level phone support, making sure client needs and ... Minimum 2 years' experience in Help Desk or Technical Support. * High School diploma or equivalent
Help Desk Technician
$19.50 - $26.25/hr
The Help Desk Technician will support the Manager of Information Technology by assisting associates ... The noise level varies depending on the location and nature of the task being performed. PHYSICAL ...
Help Desk Technician
$19.50 - $26.25/hr
The Help Desk Technician will support the Manager of Information Technology by assisting associates ... The noise level varies depending on the location and nature of the task being performed. PHYSICAL ...
Service Desk Support
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ ... similar helpdesk platforms effectively. Service Management • Collaborate with developers ...
Service Desk Support
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ ... similar helpdesk platforms effectively. Service Management • Collaborate with developers ...
Help Desk Technician
Westerville, OH · On-site
$19.50 - $26.25/hr
The Help Desk Technician will support the Manager of Information Technology by assisting associates ... The noise level varies depending on the location and nature of the task being performed. PHYSICAL ...
Help Desk Technician
Westerville, OH · On-site
$19.50 - $26.25/hr
The Help Desk Technician will support the Manager of Information Technology by assisting associates ... The noise level varies depending on the location and nature of the task being performed. PHYSICAL ...
Level 2 Help Desk Support information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do level 2 help desk support jobs pay per hour?
As of Aug 29, 2026, the average hourly pay for level 2 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What are popular job titles related to Level 2 Help Desk Support jobs?
For Level 2 Help Desk Support jobs, the most frequently searched job titles are:
What job categories do people searching Level 2 Help Desk Support jobs look for?
The top searched job categories for Level 2 Help Desk Support jobs are:
What cities are hiring for Level 2 Help Desk Support jobs?
Cities with the most Level 2 Help Desk Support job openings:
$16.50 - $21.25/hr
Full-time
Re-posted 11 days ago
Job description
Job Title: Clinical Help Desk Support (Phone / Email)
Location : Dublin , Ohio
Overall experience level: Preferred minimum of 2-7 years' experience as a IT support / call center agent
looking for a helpdesk agent to provide support within a call center for a Healthcare client. This helpdesk provides support coverage 24x7 / 365 days a year.
As a support desk agent your duties would include
• Answering phones and monitoring Electronic Submissions for a Healthcare client's Clinical product
• Creating Support Tickets in Salesforce (Case tracking tool)
• Multi-tasking between multiple online tools
• Working with PHI and PII Data
• Ensuring that cases are assigned and worked within standard operating process guidelines
• Handling issues reported by Patients regarding account management, authentication, and basic site navigation that can typically be addressed quickly with first call resolution.
• Product Support includes but not limited too - Password Resets, Messaging Providers, Dependent Management, Locating Health Records
Primary skills requested:
Tracking
Healthcare knowledge
Salesforce
Helpdesk
Support
Email
Phone
For this role we value:
• Willingness to work in a highly structured and tightly supervised environment
• Ability to follow documented standard operating procedures to ensure PHI Integrity
• Excellent Communication skills; both verbal and written
• Strong competencies in Empathy, Patience, and listening & understanding the issue being reported
• Exceptional troubleshooting and case documentation skills required
• Flexible / Adaptable to shift schedule changes
• Ability to multi-task and handle ever changing priorities
• Experience working within a high-volume call center desirable 1+ years applications support and customer service experience
• Basic understanding of Healthcare Terminology Basic IT competencies
Overall experience level:
Mandatory minimum of 1+ years' experience working within a high-volume call center
Desirable 2+ years applications support and customer service experience
Location : Dublin , Ohio
Overall experience level: Preferred minimum of 2-7 years' experience as a IT support / call center agent
looking for a helpdesk agent to provide support within a call center for a Healthcare client. This helpdesk provides support coverage 24x7 / 365 days a year.
As a support desk agent your duties would include
• Answering phones and monitoring Electronic Submissions for a Healthcare client's Clinical product
• Creating Support Tickets in Salesforce (Case tracking tool)
• Multi-tasking between multiple online tools
• Working with PHI and PII Data
• Ensuring that cases are assigned and worked within standard operating process guidelines
• Handling issues reported by Patients regarding account management, authentication, and basic site navigation that can typically be addressed quickly with first call resolution.
• Product Support includes but not limited too - Password Resets, Messaging Providers, Dependent Management, Locating Health Records
Primary skills requested:
Tracking
Healthcare knowledge
Salesforce
Helpdesk
Support
Phone
For this role we value:
• Willingness to work in a highly structured and tightly supervised environment
• Ability to follow documented standard operating procedures to ensure PHI Integrity
• Excellent Communication skills; both verbal and written
• Strong competencies in Empathy, Patience, and listening & understanding the issue being reported
• Exceptional troubleshooting and case documentation skills required
• Flexible / Adaptable to shift schedule changes
• Ability to multi-task and handle ever changing priorities
• Experience working within a high-volume call center desirable 1+ years applications support and customer service experience
• Basic understanding of Healthcare Terminology Basic IT competencies
Overall experience level:
Mandatory minimum of 1+ years' experience working within a high-volume call center
Desirable 2+ years applications support and customer service experience
About Ruri Software Technologies
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Tampa, FL, US