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Level 2 Help Desk Support Jobs (NOW HIRING)

EspriGas

Help Desk Support

College Station, TX · On-site

$15.75 - $21.50/hr

Additionally, the Help Desk Support personnel will contribute to the overall efficiency and ... Adhere to established service level agreements (SLAs) and prioritize support requests based on ...

Collabera

Help Desk Support

Columbia Heights, MN

$20.25 - $27.50/hr

Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...

Infojini Inc

Help Desk Support

Lakewood, CO

$20 - $27/hr

Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Ensures service level agreements and OIT policies are followed. Ensures planned outage ...

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Develop expertise in at least 2 areas of technology. Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

The Yardi Help Desk Support professional provides first-level technical assistance, troubleshooting, and functional support for Yardi applications, ensuring efficient resolution of user issues and ...

Almo Corporation

Help Desk Support

Philadelphia, PA · On-site

$19 - $25.75/hr

Provide friendly and helpful customer service as a Tier 1 and Tier 2 level of helpdesk support to ... Previous experience as an IT Help Desk Technician or Field Technician * A strong working knowledge ...

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Level 2 Help Desk Support information

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How much do level 2 help desk support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for level 2 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What types of issues does a Level 2 Help Desk Support technician typically handle, and how do they differ from Level 1 tasks?

A Level 2 Help Desk Support technician typically handles more complex technical issues that go beyond the scope of Level 1 support, such as troubleshooting escalated software and hardware problems, diagnosing network connectivity issues, and resolving configuration errors. Unlike Level 1, which focuses on basic troubleshooting and ticket triage, Level 2 professionals work closely with users and other IT teams to identify root causes and implement solutions. This role often involves more direct interaction with system administrators and specialized IT staff, providing an excellent environment for developing advanced technical skills and preparing for higher-level IT positions.

What are Level 2 Help Desk Support roles?

Level 2 Help Desk Support professionals are IT specialists who handle more complex technical issues that cannot be resolved by Level 1 support. They troubleshoot hardware and software problems, assist with network connectivity, and may provide remote or onsite support to end-users. Level 2 technicians often have specialized knowledge and work closely with higher-level IT teams to resolve challenging incidents, ensuring minimal downtime and smooth operations for the organization.

What are the key skills and qualifications needed to thrive as a Level 2 Help Desk Support, and why are they important?

To thrive as a Level 2 Help Desk Support, you need strong technical troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems like ServiceNow or Jira, and diagnostic utilities is crucial. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with team members. These skills ensure timely resolution of complex technical issues, minimize downtime, and enhance user satisfaction.

What is the difference between Level 2 Help Desk Support vs Level 1 Help Desk Support?

AspectLevel 2 Help Desk SupportLevel 1 Help Desk Support
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (basic certification)
Work EnvironmentHandles more complex issues, often remotely or on-siteHandles initial user inquiries, basic troubleshooting
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issuesProvides basic support, gathers information, and routes tickets
Common UsageUsed in organizations requiring tiered support levelsFirst point of contact for end-users

Level 2 Help Desk Support typically handles more complex technical issues requiring specific skills and certifications, while Level 1 Support focuses on basic troubleshooting and initial user contact. Both roles are essential in a tiered support structure, with Level 2 Support providing deeper technical assistance.

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What cities are hiring for Level 2 Help Desk Support jobs? Cities with the most Level 2 Help Desk Support job openings:
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Level 2 Help Desk Support jobs near you
IT Help Desk Support - Level II

IT Help Desk Support - Level II

K2 Staffing

Roseland, NJ

Full-time

Re-posted 21 days ago

Job description

Summary
Our client is a leading IT Solutions Company located in Roseland, NJand they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
  • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 3 years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
  • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Employment Type: Full time Location: Roseland, NJ