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Level 2 Help Desk Support Jobs (NOW HIRING)

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

... level of customer service while supporting Colorado's digital government initiatives ... Key Responsibilities Technical Support * Provide Tier I and Tier II technical support for ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

The Yardi Help Desk Support professional provides first-level technical assistance, troubleshooting, and functional support for Yardi applications, ensuring efficient resolution of user issues and ...

OneGlobe LLC

Help Desk Analyst - Tier II

Washington, DC · On-site

$23.25 - $31.75/hr

Serve in a team of Tier 1 and 2 Help Desk support Analyst providing technical help desk oversight ... We are an AWS Partner Network Advanced Tier Consulting Partner, CMMI-DEV Level 3 appraised, and ...

Apex Systems

Help Desk Support

Coraopolis, PA · Hybrid

$19.50 - $26.75/hr

Job#: 3036425 Help Desk Support Location: Coraopolis, Pennsylvania (Hybrid) Role Overview We are ... high level of customer service. The position requires flexibility in scheduling and includes both ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

Sentrillion

Help Desk Technician- Level II

Sierra Vista, AZ

$17.75 - $24/hr

In this role, you will have the chance to work onsite, providing essential support and solutions to ... What does a Help Desk Technician- Level II do? Join Sentrillion as a Help Desk Technician II, where ...

fi

Help Desk Support Specialist

Columbus, OH

This position is responsible for providing initial Help Desk support for the business applications ... Fulfills all service level standards for response time and quality. Ensures end users have proper ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA

$19.25 - $26/hr

Escalate complex issues to Tier 2/3 teams Required Qualifications * 1-3 years of IT Help Desk / Desktop Support experience * CompTIA A+ (or equivalent) * Strong troubleshooting and customer service ...

New Hope

Help Desk Support Technican

Rock Hill, SC · On-site

$16.75 - $22.75/hr

Serve as the highest level of escalation for complex technical and infrastructure issues ... Provide technical leadership and mentorship to Help Desk I and II staff. * Implement automation and ...

dekalbcsb

Help Desk Support Spec

Decatur, GA

$40K/yr

Provide first-level contact and convey resolutions to user issues. * Properly escalate unresolved ... Proven working experience in providing help desk support. * Working knowledge of help desk software ...

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All JobsLevel 2 Help Desk Support Jobs

Level 2 Help Desk Support information

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How much do level 2 help desk support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for level 2 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What types of issues does a Level 2 Help Desk Support technician typically handle, and how do they differ from Level 1 tasks?

A Level 2 Help Desk Support technician typically handles more complex technical issues that go beyond the scope of Level 1 support, such as troubleshooting escalated software and hardware problems, diagnosing network connectivity issues, and resolving configuration errors. Unlike Level 1, which focuses on basic troubleshooting and ticket triage, Level 2 professionals work closely with users and other IT teams to identify root causes and implement solutions. This role often involves more direct interaction with system administrators and specialized IT staff, providing an excellent environment for developing advanced technical skills and preparing for higher-level IT positions.

What are Level 2 Help Desk Support roles?

Level 2 Help Desk Support professionals are IT specialists who handle more complex technical issues that cannot be resolved by Level 1 support. They troubleshoot hardware and software problems, assist with network connectivity, and may provide remote or onsite support to end-users. Level 2 technicians often have specialized knowledge and work closely with higher-level IT teams to resolve challenging incidents, ensuring minimal downtime and smooth operations for the organization.

What are the key skills and qualifications needed to thrive as a Level 2 Help Desk Support, and why are they important?

To thrive as a Level 2 Help Desk Support, you need strong technical troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems like ServiceNow or Jira, and diagnostic utilities is crucial. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with team members. These skills ensure timely resolution of complex technical issues, minimize downtime, and enhance user satisfaction.

What is the difference between Level 2 Help Desk Support vs Level 1 Help Desk Support?

AspectLevel 2 Help Desk SupportLevel 1 Help Desk Support
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (basic certification)
Work EnvironmentHandles more complex issues, often remotely or on-siteHandles initial user inquiries, basic troubleshooting
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issuesProvides basic support, gathers information, and routes tickets
Common UsageUsed in organizations requiring tiered support levelsFirst point of contact for end-users

Level 2 Help Desk Support typically handles more complex technical issues requiring specific skills and certifications, while Level 1 Support focuses on basic troubleshooting and initial user contact. Both roles are essential in a tiered support structure, with Level 2 Support providing deeper technical assistance.

More about Level 2 Help Desk Support jobs
What cities are hiring for Level 2 Help Desk Support jobs? Cities with the most Level 2 Help Desk Support job openings:
What job categories do people searching Level 2 Help Desk Support jobs look for? The top searched job categories for Level 2 Help Desk Support jobs are:
Level 2 Help Desk Support jobs near you
Level 1/2 Help Desk Admin End User Support (Wednesday-Sunday)

Level 1/2 Help Desk Admin End User Support (Wednesday-Sunday)

Contour Data Solutions

Philadelphia, PA • On-site

$55K - $65K/yr

Full-time

Posted 9 days ago

Job description

Level 1/2 Help Desk Admin - End User Support
Job Location: Philadelphia, PA (remote possible)
Full time position- Wednesday-Sunday Shift
Experience- 5+ years
Salary: 55-65k
Job Description:
Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support..
Major Responsibilities
  • 5+ years of experience with IT helpdesk or support position.
  • First line of support to clients regarding software, Hardware and systems.
  • Respond to end customer issues through phone, email, remote-in software, and computer chat.
  • Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System)
  • Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues.
  • Able to self-manage and hold themselves accountable.
  • Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.
  • Enjoy people and care to develop strong relationships with clients.
  • Be an optimist at heart.
  • Resolves problem situations in a professional manner.
  • Experience with iPhone/iPad/Android.
  • Experience supporting phone systems from Microsoft Teams
  • Experience with Apple computers in a networked environment.
  • Nable RMM (remote management of computers).
  • Experience supporting printers/copiers in a networked environment.
  • Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.
  • Support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc.

The Job:
  • Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems
  • Invokes problem escalation procedures to coordinate recovery
  • Isolates problem trends and ensures that troubleshooting efforts are completed
  • Solves problems and makes decisions on a daily basis to help resolve issues
  • Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
  • Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service
  • Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service
  • Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service.
  • Learn the ins and outs of our clients' unique work environments.
  • Work to quickly resolving incidents submitted by our clients.
  • Monitor alerts generated by our tools to resolve incidents before our clients are even aware.
  • Enter all work as service tickets and time as it occurs.
  • Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc.
  • Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp.
  • IT environment documentation to include system reviews and recommendations.
  • Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning.
  • Create technical documentation when needed
  • Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components.
  • Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must!

Must Have qualifications
  • Working knowledge of Windows server administration
  • Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified.
  • Technical, analytical, interpersonal and organization skills required
  • Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction
  • Able to take ownership of and troubleshoot a broad variety of system problems
  • Ability to work well with others, as well as independently. Attention to detail.
  • Position requires on-call support including planned and unplanned responses to a 24x7 environment.

Bonus
  • Microsoft Certifications
  • Working knowledge of ITIL principals and procedures.

Non-skill requirements:
  • Pass a background check.
  • Able and willing to lift 50+ lbs of equipment.
  • Be legal US citizen or have a USA work permit

Have reliable transportation to get to and from office and to client locations.

Apply