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Level 2 Help Desk Support Jobs (NOW HIRING)

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

Provides 24/7/365 rotating schedule Help Desk support as defined by first response/Tier 2 support ... Candidate must have a DoD 8570 Level II certificatiom - Security + certification.

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

Plymouth Place, Inc.

Help Desk Tier 2

La Grange Park, IL · On-site

$22.50/hr

... support at Plymouth Place. The Help Desk Tier 2 Tech is responsible for complex troubleshooting ... level of confidentiality and adhere to HIPAA • Experience with a ticketing system such as ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Healthcare Support Staffing

Help Desk Support

Mason, OH · On-site

$18.75 - $25.50/hr

Associate's degree in a related area (Information Technology, Information Sciences and Technology, Computer IT) or 2-4 years of relative professional experience * Knowledge of commonly-used concepts ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... level of support. The Tier II will consult with appropriate manufacturers where required in ...

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Level 2 Help Desk Support information

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How much do level 2 help desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for level 2 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a level 2 help desk support?

Level 2 Help Desk Support professionals are IT specialists who handle more complex technical issues that cannot be resolved by Level 1 support. They troubleshoot hardware and software problems, assist with network connectivity, and may provide remote or onsite support to end-users. Level 2 technicians often have specialized knowledge and work closely with higher-level IT teams to resolve challenging incidents, ensuring minimal downtime and smooth operations for the organization.

What does a level 2 help desk support do?

A Level 2 Help Desk Support technician typically handles more complex technical issues that go beyond the scope of Level 1 support, such as troubleshooting escalated software and hardware problems, diagnosing network connectivity issues, and resolving configuration errors. Unlike Level 1, which focuses on basic troubleshooting and ticket triage, Level 2 professionals work closely with users and other IT teams to identify root causes and implement solutions. This role often involves more direct interaction with system administrators and specialized IT staff, providing an excellent environment for developing advanced technical skills and preparing for higher-level IT positions.

What are the key skills and qualifications needed to thrive as a level 2 help desk support?

To thrive as a Level 2 Help Desk Support, you need strong technical troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems like ServiceNow or Jira, and diagnostic utilities is crucial. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with team members. These skills ensure timely resolution of complex technical issues, minimize downtime, and enhance user satisfaction.

What is the difference between Level 2 Help Desk Support vs Level 1 Help Desk Support?

AspectLevel 2 Help Desk SupportLevel 1 Help Desk Support
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (basic certification)
Work EnvironmentHandles more complex issues, often remotely or on-siteHandles initial user inquiries, basic troubleshooting
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issuesProvides basic support, gathers information, and routes tickets
Common UsageUsed in organizations requiring tiered support levelsFirst point of contact for end-users

Level 2 Help Desk Support typically handles more complex technical issues requiring specific skills and certifications, while Level 1 Support focuses on basic troubleshooting and initial user contact. Both roles are essential in a tiered support structure, with Level 2 Support providing deeper technical assistance.

How long does it take to become a Level 2 Help Desk Support?

Typically, it takes about 6 months to 2 years of experience working as a Level 1 Help Desk Support technician before advancing to a Level 2 role. Gaining proficiency in troubleshooting, technical skills, and relevant certifications like CompTIA A+ can facilitate the transition.
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Level 2 Help Desk Support jobs near you

Help Desk Specialist I

Laurel, MD • On-site

Beyond SOF
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Beyond SOFexternal

Full-time

Re-posted 24 days ago

Job description

Position Summary
The client is looking for a Help Desk Specialist with a TS/SCI Full Scope Poly clearance to support our customer in Laurel, MD.
Essential Job Functions
  • Provides 24/7/365 rotating schedule Help Desk support as defined by first response/Tier 2 support.
  • Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images & applications, COTS and GOTS applications.
  • Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Minimum Required Qualifications
  • Due to the nature of this position and the information that employees will be required to access, U.S. Citizenship is required.
  • One year of demonstrated Help Desk experience with a Bachelor's degree in a Technical, Math, or Business discipline from an accredited college or University is required. OR (2) years of Help Desk experience with an Associates OR (3) years' experience with a High School Diploma.
  • Required Security Clearance: TS/SCI with Full Scope Poly.
  • Candidate must have a DoD 8570 Level II certificatiom - Security + certification.

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