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Level 1 Technician Jobs (NOW HIRING)

Digital Ally

Level 1 Technician

Lenexa, KS · On-site

Product Support Level 1 Technicians should have a basic technical understanding of all Digital Ally products. This position should be able to find and follow all install guides, user manuals ...

Digital Ally

Level 1 Technician

Lenexa, KS · On-site

Product Support Level 1 Technicians should have a basic technical understanding of all Digital Ally products. This position should be able to find and follow all install guides, user manuals ...

DataOne Systems LLC

Level 1 Technician

Dallas, TX · On-site

$18 - $22/hr

You will perform the installation of DataOne's Layer 1 infrastructure solutions that transcend our client's expectations as a Level 1 Technician. Provides installation services for power and data ...

DataOne

OR

$18 - $22/hr

You will perform the installation of DataOne's Layer 1 infrastructure solutions that transcend our client's expectations as a Level 1 Technician. Provides installation services for power and data ...

DataOne

Level 1 Technician

Dallas, TX

$18 - $22/hr

You will perform the installation of DataOne's Layer 1 infrastructure solutions that transcend our client's expectations as a Level 1 Technician. Provides installation services for power and data ...

TeamLogic IT

MSP Level 1 Technician

Austin, TX · On-site

We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to ...

CONEXON

NOC Level 1 Technician

Kansas City, MO · On-site

The NOC Level 1 Technician is responsible for 24/7 network monitoring, initial incident response, and accurate escalation of network and service issues within an ISP/MSP environment, including Fiber ...

Conexon

NOC Level 1 Technician

Kansas City, MO · On-site

The NOC Level 1 Technician is responsible for 24/7 network monitoring, initial incident response, and accurate escalation of network and service issues within an ISP/MSP environment, including Fiber ...

TeamLogic, Inc.

MSP Level 1 Technician

Fort Lauderdale, FL · On-site

$45K - $60K/yr

We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to ...

Conexon

NOC Level 1 Technician

Kansas City, MO

The NOC Level 1 Technician is responsible for 24/7 network monitoring, initial incident response, and accurate escalation of network and service issues within an ISP/MSP environment, including Fiber ...

Conexon, LLC

NOC Level 1 Technician

Kansas City, MO · On-site

The NOC Level 1 Technician is responsible for 24/7 network monitoring, initial incident response, and accurate escalation of network and service issues within an ISP/MSP environment, including Fiber ...

TeamLogic IT

MSP Level 1 Technician

Austin, TX

We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to ...

TeamLogic IT

MSP Level 1 Technician

Fort Lauderdale, FL · Hybrid

$45K - $60K/yr

We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner ...

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Level 1 Technician information

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$27K

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$56.5K

How much do level 1 technician jobs pay per year?

As of May 28, 2026, the average yearly pay for level 1 technician in the United States is $40,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $38,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 1 Technician, and why are they important?

To thrive as a Level 1 Technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a high school diploma or relevant certification (such as CompTIA A+). Familiarity with ticketing systems, remote support tools, and diagnostic software is typically necessary. Strong communication, patience, and problem-solving abilities help Level 1 Technicians provide effective customer support and work efficiently within a team. These skills are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Level 1 Technicians, and how can they effectively manage them?

Level 1 Technicians often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar issues, and communicating technical concepts to non-technical users. Effectively managing these challenges involves strong organizational skills, a willingness to learn on the job, and clear communication. Building a good rapport with team members and leveraging available knowledge bases or escalation procedures can help resolve complex problems more efficiently. With experience, Level 1 Technicians can develop problem-solving strategies and progress to higher-level support roles.

What are Level 1 Technicians?

Level 1 Technicians are entry-level IT professionals responsible for providing basic technical support and troubleshooting to end users. They handle tasks such as resolving simple hardware and software issues, answering help desk tickets, and escalating more complex problems to higher-level technicians. Level 1 Technicians play a crucial role in ensuring smooth day-to-day technology operations by addressing common technical problems efficiently and courteously.

What is the difference between Level 1 Technician vs Level 2 Technician?

AspectLevel 1 TechnicianLevel 2 Technician
CertificationsBasic certifications or on-the-job trainingAdvanced certifications or specialized training
Work EnvironmentEntry-level tasks, supervised support rolesMore independent tasks, troubleshooting, and repairs
Employer UsageCommonly hired for basic support roles in IT, telecom, or technical fieldsHandles more complex issues, often with increased responsibilities

The main difference between a Level 1 Technician and a Level 2 Technician lies in experience, certifications, and responsibilities. Level 1 Technicians typically perform basic support and troubleshooting under supervision, while Level 2 Technicians handle more complex tasks independently. Employers often see Level 2 Technicians as more skilled and capable of managing advanced technical issues.

More about Level 1 Technician jobs
What cities are hiring for Level 1 Technician jobs? Cities with the most Level 1 Technician job openings:
What states have the most Level 1 Technician jobs? States with the most job openings for Level 1 Technician jobs include:
Level 1 Technician jobs near you
Infographic showing various Level 1 Technician job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, 9% Part Time, 4% Contract, and 4% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,199 per year, or $19.3 per hour.
Level 1 Technician

Level 1 Technician

Digital Ally

Lenexa, KS • On-site

Other

Posted 7 days ago

Job description

Product Support Level 1 Technicians should have a basic technical understanding of all Digital Ally products. This position should be able to find and follow all install guides, user manuals, troubleshooting documents, knowledge base articles and other documentation to successfully guide customers to general problem resolution. A basic general understanding of the following is necessary: 

  • Automotive vehicle wiring
  • Computers and server operation, both hardware and software
  • General wireless networking knowledge
  • General network design knowledge
The Level 1 Technician is the first tier of support, responsible for answering phone calls and emails from our customers in a timely fashion. Immediate problem resolution is the goal. This position is required to create cases in our customer tracking database for every contact opportunity. The Level 1 Technician should be organized and self-motivated and must be able to take direction and apply it to future contact opportunities. This position will receive direction from Level 2 and Level 3 Technicians and reports to the Customer Service Manager.

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