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Legal Ombudsman Jobs (NOW HIRING)

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University Ombuds

Chicago, IL · On-site

The Ombuds does not provide legal advice or psychological counseling. The Ombuds will not act as an advocate for any party in a dispute, nor will the Ombuds act as a representative for the University ...

State of New Hampshire

LEGAL SECRETARY IV

Concord, NH · On-site

$19.96 - $26.41/hr

Supervises legal administrative operations and supports adjudicatory functions involving highly ... This includes responsibility for the Right to Know Ombudsman's Office (RKO) and the Personnel ...

Naphcare, Inc.

Ombudsman-ADA Grievance LPN

Elmore, AL · On-site

$25.50 - $34.75/hr

Overview NaphCare is hiring Ombudsman-Grievance LPN to join our team of medical professionals in ... and legal requirements * Must pass the facility's criminal background check and drug screening ...

Naphcare, Inc.

Ombudsman-ADA Grievance LPN

Elmore, AL

$25.50 - $34.75/hr

NaphCare is hiring Ombudsman-Grievance LPN to join our team of medical professionals in Elmore, AL ... and legal requirements * Must pass the facility's criminal background check and drug screening ...

NaphCare

Ombudsman-ADA Grievance LPN

Elmore, AL · On-site

$25.50 - $34.75/hr

Overview NaphCare is hiring Ombudsman-Grievance LPN to join our team of medical professionals in ... and legal requirements * Must pass the facility's criminal background check and drug screening ...

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How much do legal ombudsman jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for legal ombudsman in the United States is $29.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $33.65 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Legal Ombudsman and how are they addressed?

Legal Ombudsmen often encounter the challenge of handling sensitive complaints impartially while maintaining confidentiality and fairness. Balancing the expectations of complainants and legal professionals can be demanding, especially when emotions run high or cases involve complex legal issues. To address these challenges, Legal Ombudsmen rely on strong communication and conflict resolution skills, adhere to established procedures, and work closely with a multidisciplinary team to ensure thorough, unbiased investigations and outcomes.

How do you get a job as an ombudsman?

To become a legal ombudsman, candidates typically need a background in law, dispute resolution, or consumer advocacy, along with relevant experience in legal or regulatory environments. Strong communication, analytical skills, and knowledge of the legal system are essential, and some roles may require specific certifications or training in mediation or arbitration.

What are the key skills and qualifications needed to thrive as a Legal Ombudsman, and why are they important?

To thrive as a Legal Ombudsman, you need a strong understanding of legal principles, dispute resolution, and investigative skills, typically supported by a degree in law or a related field. Familiarity with case management systems, data protection regulations, and complaint-handling procedures is essential. Strong soft skills like impartiality, analytical thinking, and effective communication help build trust and resolve complex issues fairly. These skills ensure objective, transparent, and efficient resolution of complaints, which is vital for upholding public confidence in legal services.

Is being an ombudsman a good job?

A legal ombudsman role involves resolving disputes between consumers and legal service providers, requiring strong communication, problem-solving, and impartiality. It can be a rewarding career for those interested in consumer rights and legal ethics, often involving administrative work and case analysis. Job satisfaction depends on individual interests and the ability to handle complex, sensitive issues.

What is a Legal Ombudsman?

A Legal Ombudsman is an independent and impartial official who investigates complaints from the public about legal services. They handle concerns related to poor service provided by lawyers, solicitors, or other legal professionals in England and Wales. The Legal Ombudsman aims to resolve disputes fairly and can recommend compensation or other remedies if poor service is found. Their role is to ensure that clients have access to justice and that legal professionals maintain high standards.

What qualifications does an ombudsman need?

A Legal Ombudsman typically needs a background in law, legal practice, or dispute resolution, along with strong communication and analytical skills. Relevant qualifications may include a law degree or professional legal certification, and experience in handling complaints or mediating disputes is often required.

What is the career path for an ombudsman?

A career path for a Legal Ombudsman typically begins with a legal or customer service background, progressing through roles such as case handler or investigator, and advancing to senior or managerial positions. Gaining experience in dispute resolution, legal knowledge, and relevant certifications can support career development within the ombudsman or related organizations.
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Legal Ombudsman jobs near you
Infographic showing various Legal Ombudsman job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $60,327 per year, or $29 per hour.
Nursing Home Community Ombudsman Paralegal - Long-Term Care

Nursing Home Community Ombudsman Paralegal - Long-Term Care

Legal Aid Chicago

Chicago, IL • On-site

$46K - $51K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

Job Type
Full-time
Description
For over 50 years, Legal Aid Chicago has provided free civil legal assistance to people living in poverty in metropolitan Chicago. Each year our attorneys, volunteers, and staff help resolve civil legal problems, including domestic violence, consumer fraud, and unfair evictions. Legal Aid Chicago was founded on the philosophy that all individuals are entitled to quality civil legal representation, regardless of their income. We work to ensure that poverty is not an impediment to justice.
Legal Aid Chicago offers a hybrid work environment. Our office, located in downtown Chicago at 200 N. LaSalle Street, is ADA accessible and has convenient access to public transportation and local expressways. This position requires travel to facilities and other outreach events.
Position: Legal Aid Chicago seeks an Ombudsman Paralegal for Lake County, Illinois. Ombudsman Paralegals advocate for residents of long-term care facilities on a wide variety of issues, including care issues, involuntary discharges, and Medicaid issues.
Responsibilities:
  • Visit assigned long-term care facilities in Lake County to educate residents, family members, facility staff and the public about residents' rights and investigate and resolve complaints; and
  • Attend resident and family council meetings to advise on issues related to long-term care; organizes and develops family councils when necessary;
  • Develop and maintain productive relationships with long-term care staff;
  • Develop knowledge of relevant law and regulations including Medicaid, Medicare, and federal and state laws relating to long-term care;
  • Complete all training required by the Illinois Department on Aging;
  • Assist in the recruitment, training, and retention of volunteer ombudsmen;
  • Assist in promoting the Ombudsman Project throughout the service area;
  • Perform intake, engage in fact gathering and advocacy;
  • Represent clients at hearings before the Illinois Department of Human Services, Nursing Home Division in cases involving the denial or termination of Medicaid eligibility for long-term care residents; and
  • Perform other duties reasonably related to Community Ombudsman job functions.

Salary and Benefits:
This position is part of the National Organization of Legal Services Workers, UAW Local 2320. The Collective Bargaining Agreement sets employment terms and compensation is determined by the CBA salary scale, based on paid experience.
The budgeted salary range for this position is $46,675-$51,428, which reflects 0-10 years of paid, credited experience.
Legal Aid Chicago offers a comprehensive benefits package, including:
  • Bilingual staff are eligible for an additional stipend
  • Medical, dental, and vision insurance, effective the first day of employment
  • Time Off: 15 vacation days and 18 sick days accrued within the first year of employment
  • 15 paid holidays and four (4) additional floating holidays
  • Twelve weeks of Paid Parental Leave at 100% of the salary after six months of employment
  • 403(b) retirement plan with an employer contribution after one year of employment
  • $50,000 Basic Life and Accidental Death & Dismemberment insurance, at no cost
  • Access to Employee Assistance Program resources, at no cost
  • Monthly internet reimbursement
  • Legal Aid Chicago is a 501(c)(3) non-profit and is an eligible employer for the federal public service loan forgiveness program

Requirements
Bachelor's degree preferred. Applicants must have excellent oral and written skills, and a commitment to social justice. Experience working with the elderly or people with disabilities is helpful. The applicant's personal background, experience, or professional background should reflect an ability to work effectively in cross-cultural situations with clients, co-workers and the community we serve. Spanish fluency is a plus. Basic internet and computer skills are required, including familiarity with such programs as MS Word, Outlook, and Excel. Good organizational skills are essential. Previous experience with long-term care facilities is preferred. Applicant must have a car and a valid driver's license. Applicants are expected to make a minimum commitment of two years to working at Legal Aid Chicago.
To Apply: Submit a cover letter, resume, writing sample, and the contact information of two primary professional references and one alternative professional reference. For applicants with previous work experience, at least one reference must be a former supervisor. Applications will be reviewed on a rolling basis, and the position will remain open until filled.
Legal Aid Chicago is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants and therefore does not discriminate on the basis of creed, color, national origin, sex, gender, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status, ex-offender status, family responsibilities, reproductive health decisions or any other protected status.
If an accommodation is needed to complete this application, contact Human Resources at humanresources@legalaidchicago.org.
Due to the high volume of applications, we are unable to respond to individual inquiries regarding an application status. We will contact candidates who are selected for the next stage of the hiring process.

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