Bilingual Intake Specialist (English / Korean Required) (REMOTE available) Our rapidly growing law practice is seeking a full-time or part-time Intake Specialist to join our team! You will handle inbound leads, qualify and schedule consultations, conduct follow-ups, and support the client retention process — all while maintaining accurate records and following established internal procedures. You will work closely with the Intake Lead and attorneys in a fast-paced, detail-oriented environment. We'll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today! Responsibilities: • Handle inbound leads via phone, email, and web form — qualify, log, and follow up promptly • Schedule consultations between prospective clients and attorneys • Conduct post-consultation follow-up calls to support the client retention process • Enter and maintain accurate lead records in the firm's CRM system (training provided) • Tag and document all calls and update lead status after each interaction • Organize and save consultation notes; share with the legal team when a case is opened • Ensure all client communication is documented in writing through the appropriate channels • Follow internal intake procedures consistently and check in when something is unclear Qualifications: • Fluent in English and Korean — both written and spoken • Customer service or client-facing experience (retail, sales, hospitality, or similar) • Outstanding communication skills, both written and oral • Ability to effectively work with all levels of personnel within the organization and external clients • Strong attention to detail and ability to follow multi-step processes accurately • Organized, able to manage and prioritize multiple tasks at once • Reliable and accountable — takes ownership and follows through • Comfortable following established procedures and asking questions before acting independently • Proficiency in Microsoft Office (Outlook, Word); experience with Microsoft Teams is a plus Nice to Have: • Familiarity with CRM or case management tools • Experience in a legal or professional services environment • Customer Service/Call center experience Benefit: After 3-month Probationary Period • Health, Dental & Vision Insurance • PTO • 401(k) and company match of 4% • Professional development assistance Compensation: $18 - $23 Hourly DOE
• Handle inbound leads via phone, email, and web form — qualify, log, and follow up promptly • Schedule consultations between prospective clients and attorneys • Conduct post-consultation follow-up calls to support the client retention process • Enter and maintain accurate lead records in the firm's CRM system (training provided) • Tag and document all calls and update lead status after each interaction • Organize and save consultation notes; share with the legal team when a case is opened • Ensure all client communication is documented in writing through the appropriate channels • Follow internal intake procedures consistently and check in when something is unclear