Aaronโs Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.ย
Skills for Successย ย
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaronโs team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Workย ย
- Attainment and upkeep of customersโ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phoneย
- Sell customers on the benefits of timely lease agreement renewal paymentsย
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goalsย
- Assist with merchandise returns and guest deliveries as directed by managementย
- Clean and certify merchandise in the Quality Assurance Center for all items personally returnedย
- Complete and maintain weekly vehicle maintenance sheet and route sheets dailyย
- Load, secure and protect product in company vehicleย
- Safely operate company vehicleย
- Assist the Sales Team as needed
- Any reasonable duties requested by managementย
Requirements
- United States at least 21 years old with a valid stateย Driverโs License and compliance with the Companyโs Driver Qualificationย Policy; including satisfactory MVR (driving record). Canada at least theย age of 18.ย ย ย
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of retail/customer service experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaronโs Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills