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The Facilitator & Support Specialist plays a dual role in delivering high-quality learning experiences and strengthening team member engagement by supporting the Learning and Development Team. This ...

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How much do learning support specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for learning support specialist in the United States is $27.63, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $33.65 per hour, depending on experience, location, and employer.

What is a learning support specialist?

Learning Support Specialists are educational professionals who assist students with diverse learning needs to achieve academic success. They work closely with teachers, parents, and students to provide individualized support, develop learning strategies, and implement accommodations. Their role often includes assessing student needs, providing targeted instruction or interventions, and helping create an inclusive learning environment. Learning Support Specialists play a key part in supporting students with disabilities or learning differences, ensuring they have access to the curriculum and school resources.

What skills and qualifications are needed to be a learning support specialist?

To thrive as a Learning Support Specialist, you need a background in education or special education, expertise in individualized instruction, and often a relevant degree or certification. Familiarity with assistive technology, learning management systems, and assessment tools is typically required. Patience, strong interpersonal skills, and adaptability are crucial soft skills for effectively supporting diverse learners. These abilities ensure that students receive personalized support, enabling them to overcome learning barriers and succeed academically.

What challenges do learning support specialists face when working with diverse student needs?

Learning Support Specialists often encounter the challenge of accommodating a wide range of learning styles and abilities within a single classroom. Balancing individualized support plans while collaborating with teachers and ensuring all students feel included can be demanding. Effective communication and adaptability are key, as specialists regularly coordinate with educators, parents, and external professionals to create and adjust support strategies. Staying current with best practices and continuously evaluating student progress are also essential parts of the role.

What is the difference between Learning Support Specialist vs Special Education Teacher?

AspectLearning Support SpecialistSpecial Education Teacher
CredentialsTypically requires a bachelor's degree, often with a certification in special education or related fieldRequires a bachelor's degree and state certification or licensure in special education
Work EnvironmentWorks in schools, classrooms, or resource centers supporting students with learning needsTeaches students with disabilities in classroom settings, often with individualized education plans (IEPs)
Employer & IndustrySchools, districts, educational support organizationsPublic and private schools, special education programs
Common Search & ComparisonOften compared for roles supporting student learning outside traditional teachingFocuses on direct instruction and classroom management for students with disabilities

While both roles support students with learning needs, Learning Support Specialists typically provide targeted assistance and accommodations, whereas Special Education Teachers deliver instruction directly within classroom settings. The choice depends on whether you prefer a support or teaching role within the education system.

How do I become a learning support specialist?

To become a learning support specialist, typically a bachelor's degree in education, special education, psychology, or a related field is required. Relevant skills include strong communication, patience, and knowledge of educational strategies; some positions may also require certification or training in special education or related areas.
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Learning Support Specialist jobs near you
Infographic showing various Learning Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,471 per year, or $27.6 per hour.

Support Specialist, Online Learning & Academic Technology

Tri-C

Cleveland, OH • On-site

Part-time

Re-posted 24 days ago

Job description

Support Specialist, Online Learning & Academic Technology
Department: Online Learning & Academic Technology
Location: Jerry Sue Thornton Center
Reports To: Executive Director
Recruitment Type: External/Internal
Requisition ID: req6715
Employment Type: Part-Time Support Staff
Union Position: Non-Union
Work Schedule: The hours for this Part-Time position are Monday 1pm-6pm; Tuesday 1pm - 6pm; Wednesday 1pm-6pm; Sunday 1pm - 6pm.
Number of Openings: 1
Job Description:
SUMMARY
The Online Learning & Academic Technology Support Specialist provides technology support for faculty and students, College-wide training for online technologies, and is part of the internal College-wide OLAT Help Desk team. The Online Learning & Academic Support Specialist will use specialized knowledge to provide technical assistance in learning management system (LMS) administration, Level 2 and Level 3 help desk liaison support, and institutional online content management to the College. This position coordinates and completes technical assignments related to the Level 2 Help Desk (LMS and academic technology issues) by working closely with the Online Learning and Academic Technology (OLAT) staff, faculty and administrative departments, and students to promote faculty and student success.
ESSENTIAL FUNCTIONS
  • Resolves Level 2 (L2) and Level 3 (L3) Help Desk tickets for the College's Learning Management System (LMS), Blackboard Learn, and D2L's Brightspace within the Helpdesk queues
  • Assists the OLAT staff by testing and troubleshooting academic technology issues
  • Collaborates with LMS administrators, project manager, instructional designers, the lecture capture administrator and the Learning Excellence team to resolve Level 2 LMS, Mediasite, and other academic technology issues
  • Conducts research relative to LMS and other academic technology problems and usage
  • Uses SmartView to keep accurate records of all interactions concerning Help Desk issues
  • Creates, refines, and contributes to articles, support documentation and videos as needed for L2 Help Desk usage and Mediasite channels
  • Acts as the first point of contact for Help Desk-related emergencies and college-wide LMS and Academic Technology issues, and works with the Executive Director to assist with college-wide communications
  • Serves as the technical liaison with third-party related academic software/technology when L2 Desk issues arise
  • Organizes, creates and maintains the department Knowledge Base (KB), including overseeing the updating and standardization of all articles/items
  • Assists LMS administrators with analyzing logs, outage research and testing, and other tasks as needed
  • Assists with the tracking of support ticket data to provide summaries and recommendations for improved support
  • Responds to technical questions from olat@tri-c.edu and other team email addresses
  • Provides help desk support for faculty and students for D2L's Brightspace and other academic technologies
  • Assists in facilitating online technology process workshops for faculty, program managers, faculty coordinators and deans both face-to-face and virtually
  • Assists in the creation, training, and deployment of asynchronous/synchronous learning support resources for faculty and students in a variety of delivery modes
  • Implements and evaluates the success of solutions, and OLAT's faculty and student support programs
  • Collaborates with ITS, faculty development, instructional design, and student services areas to identify training gaps and provide training for faculty and students on the use of the College's academic technologies
  • Creates digital forms for OLAT using Survey Monkey or MS Forms
  • Serves on college-wide committees, work groups, taskforces, etc.
  • Performs other duties as assigned

REQUIRED QUALIFICATIONS
EDUCATION AND EXPERIENCE/TRAINING
  • Bachelor's degree or equivalent experience may substitute for education
  • Customer service/technical support related experience in a customer support environment
  • Demonstrated experience working in a technology-enabled work environment
  • Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations

KNOWLEDGE, SKILLS and ABILITIES
  • Understanding of helpdesk ticketing systems such as FootPrints, Heat, SmartView, or Ivanti.
  • Possesses working knowledge of academic technologies, (e.g., D2L's Brightspace, Blackboard Learn, Webex, Mediasite, Respondus, SoftChalk, Qwickly, Remind, Nearpod, PlayPosit, Feedback Fruits, etc.) concepts, and online best practices and procedures with the ability to use in varied situations as it pertains to the departmental focus
  • Excellent verbal, written, and interpersonal communication, team-focused support, and organizational skills
  • Excellent customer service skills and proven ability to develop and sustain productive customer relationships
  • Possesses basic project management skills
  • Posses basic web design skills
  • Possesses intermediate skills with learning management systems such as D2L's Brightspace and Blackboard Learn
  • Possesses intermediate proficiency with Microsoft 365 suite
  • Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
  • Ability to work in a fast-paced, high call volume environment
  • Familiarity with current trends in online learning and academic technology
  • Understanding of instructional delivery strategies that technology offers to higher education
  • Ability to work well with students, faculty, department staff, and management
  • Ability to problem solve effectively and think creatively and systematically
  • Ability to perform multiple detailed tasks, manage priorities and work within tight deadlines
  • Sensitivity to appropriately respond to the needs of students and the community

COMPETENCIES
CRITICAL COMPETENCIES
  • Customer Service
  • Communication
  • Time Utilization

VERY IMPORTANT COMPETENCIES
  • Collaboration
  • Adaptability
  • Quality of Work

IMPORTANT COMPETENCIES
  • Continuous Improvement

PREFERRED QUALIFICATIONS
EDUCATION AND EXPERIENCE/TRAINING
  • Bachelor's degree
  • Demonstrated experience working with students and faculty in a higher education environment
  • Demonstrated experience working with learning management systems and academic technologies such as D2L's Brightspace, Blackboard Learn, Canvas, Mediasite, Panopto, ProctorU, SoftChalk, Respondus, Remind, Nearpod, PlayPosit, Feedback Fruits, Articulate Storyline 360, etc.
  • Demonstrated experience working with emerging technologies in higher education

PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • This part-time position will require the employee to work on-site in Cleveland, Ohio.
  • This position may required work outside the standard College operating hours with some evenings and weekends.
  • Employee will be required to have stable broadband access, and is required to be logged into Tri-C's Webex, Microsoft Teams applications, and Jabber while they are working.
  • Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; and carrying of light items such as papers, files, pamphlets, books, etc.
  • Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Special Note: This is a Part-Time Non-Bargaining Unit Position, Grade 11, with a Minimum Hiring Rate of: $25.00/ hour.
Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

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