Learning Program Manager Jobs in Liverpool, NY (NOW HIRING)

Position Statement:

The Case Manager plays a key role in the coordination, management, documentation and support of the treatment and programming of youth within our care. Of equal importance is the Case Manager's role of liaison, developing and maintaining rapport and communication with the county, family and the youth. The Case Manager is a full-time benefit eligible position that is scheduled in a manner that best accommodates the individual and case-by-case needs of treatment programming. Work weeks in excess of 40 hours and weekend hours can be occasionally anticipated. All overtime hours requires pre-authorization. The Case Manager is expected to have safe and reliable transportation and use their personal vehicle for case management business when Agency vehicles are not available. Work-related miles driven with a personal vehicle will be compensated at the Agency's published reimbursement rate.

Responsibilities:

• The Case Manager collaborates and communicates with county workers, service providers, program staff and family members; ensuring that the exchange of information, logistical support, and resolution of concerns between the parties are brought to the forefront and managed to an appropriate outcome, while also advocating for a youth's best interests.
• Communicate and consult regularly with the Clinician with a focus on transferring the clinical implications and goals of treatment to the family, county and program.
• Collaborate with departments within the agency to ensure congruency of services and treatment.
• Attend all required meetings deemed necessary by the Case Manager Supervisor.
• Maintain all required record keeping, reports and documentation in accordance with Agency and State policies and procedures.
• Provide direct support to families where needed (visitation needs, home assessments etc.)
• Collaborate with the program management team when treatment, program planning, paperwork and intra-agency communication dictate.
• Professionally represent the organization from the standpoint of its values, mission and its treatment initiatives and philosophy.
• Consistently demonstrate and promote principles of Agency wide initiatives, notably those of the Therapeutic Crisis Intervention (TCI), Boys Town Psychoeducational Model (PEM), and other skills-based models.
• Understand and adhere to all Agency policies, protocols and procedures.
• Other Duties as Assigned: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Department & Program Specific Responsibilities:

• Demonstrate high level of written and verbal communication skills.
• Manage the paperwork demands of the position within the time frames established.
• Maintain productive and professional relationships with all Agency staff, youth, parents, and community partners.
• Maintain the highest of ethical standards and conduct.
• Regular and timely attendance.
• Ability to work independently and collaborate effectively within a multidisciplinary team.

Qualifications: 

Elmcrest’s Core Values & Competencies: 

• Honesty: Act with integrity and behave in a manner consistent with our policies, Code of Conduct and any regulatory and ethical guidelines. Utilize practices and techniques professionals train to interact with children, families and co-workers appropriately. 

• Willingness to Learn: Open to new experiences and learning new skills and information that can improve professional development, progressive work environments and support the mission of Elmcrest. 

• Dedication to Purpose: Display the necessary passion and empathetic abilities to serve the Elmcrest mission. Committed to improve the lives of children and families. 

• Social Concern: Value human dignity and have respect for others. Actively seek out diverse approaches and points of view. 

• Self-Examination: Systemically observe, analyze and utilize self-reflection to improve actions or results. Listen to constructive feedback and concerns and maintain positive relationships in the workplace. 

Competencies:  

• Ability to work independently and without direct oversight. 

• Ability and willingness to takin initiative. 

• Strengths based and client centered. 

• Experience and/or familiarity with mental health related community-based supports. 

Required Education and Experience:  

• Bachelor’s degree in Social Work, behavioral sciences or a related field or Associate’s degree with 3 years case management experience. 

Essential Job Qualifications: 

• Ability to lift 25 pounds without assistance. 

• Ability to sit, squat, crouch and stand for elongated periods of time 

• Ability to lift arms over head in upward reaching motion.  

• Ability to walk up and downstairs up to several times per day. 

• Ability to use systems including but not limited to Word, Excel, Outlook, Teams. 

• Valid driver’s license and auto insurance, free from major infractions and deemed acceptable to our insurance carrier.   

• Varying levels of travel as determined by departmental needs may be required with this position. 

Equal Opportunity Statement: Elmcrest Children’s Center prohibits discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. 

Accommodations: Elmcrest Children’s Center will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Elmcrest Children’s Center. Contact Human Resources with any questions or requests for accommodation. 

At Will Employment: Your employment with Elmcrest Children’s Center is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Elmcrest Children’s Center, with or without cause, with or without notice, and at any time. Nothing in this job description or in any other policy of Elmcrest Children’s Center shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of Elmcrest Children’s Center employees.