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Learning Program Manager Jobs in Carnegie, PA (NOW HIRING)

Jj

Manager, PSC Program Operations

Pittsburgh, PA · Remote

The Program Manager oversees a dedicated Patient Service Center (PSC) program, ensuring smooth ... Proven oral and written communication skills, learning agility change management experience, and ...

Johnson

Manager, PSC Program Operations

Pittsburgh, PA · Remote

The Program Manager oversees a dedicated Patient Service Center (PSC) program, ensuring smooth ... Proven oral and written communication skills, learning agility change management experience, and ...

Brown University

Learning Designer

Library, PA

... programs. At the Sheridan Center for Teaching and Learning, the successful candidate for this ... Plan and manage instructional design projects: online course development, related instructional ...

Sheetz, Inc

Learning Designer

Pittsburgh, PA · On-site

$54K - $98K/yr

... 4. Manage multiple assigned projects to identify and resolve barriers and ensure program ... learning objectives, review content for accuracy and meaning to ensure efficient and effective ...

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All JobsLearning Program JobsLearning Program Manager JobsLearning Program Manager Jobs in Carnegie, PA

Learning Program Manager information

See Carnegie, PA salary details

$45.1K

$78K

$176K

How much do learning program manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for learning program manager in Carnegie, PA is $78,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,700.00 and $85,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Learning Program Manager position, and why are they important?

A Learning Program Manager typically needs a background in instructional design, project management, and adult learning theory, often supported by a degree in education, human resources, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and certifications like PMP or CPLP is highly valued. Strong communication, stakeholder management, and organizational skills help candidates excel in collaborating across departments and adapting to evolving training needs. These competencies are crucial to effectively designing, implementing, and overseeing impactful learning initiatives that support organizational goals.

What does a typical day look like for a Learning Program Manager, and how do they interact with other departments?

A typical day for a Learning Program Manager involves designing training programs, coordinating with subject matter experts, analyzing learning needs, and overseeing program rollouts. You will work closely with HR, department leaders, trainers, and sometimes external vendors to ensure learning solutions align with both employee development and organizational objectives. Frequent tasks include reviewing program effectiveness, managing budgets or timelines, and providing status updates to leadership. Collaboration and strong project management are key, as you'll often balance multiple initiatives and adapt to changing business priorities to deliver successful outcomes.

What does a Learning Program Manager do?

A Learning Program Manager is responsible for designing, implementing, and overseeing training programs within an organization. They collaborate with stakeholders to identify learning needs, develop curriculum, and ensure training aligns with business goals. Their role includes project management, budgeting, measuring the effectiveness of learning initiatives, and leveraging technology to enhance training delivery. Effective Learning Program Managers improve employee skills, engagement, and overall organizational performance.

What cities near Carnegie, PA are hiring for Learning Program Manager jobs? Cities near Carnegie, PA with the most Learning Program Manager job openings:
Learning Program Manager jobs near you
Infographic showing various Learning Program Manager job openings in Carnegie, PA as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $78,022 per year, or $37.5 per hour.

Manager, PSC Program Operations

Jj

Pittsburgh, PA • Remote

Full-time

Posted 9 days ago

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States

Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Manager, PSC Program Operations located in Pittsburgh, PA; Horsham, PA; Raleigh, NC; Charlotte, NC; Orlando, FL; Phoenix, AZ; or Dallas, TX.

Purpose:

The Program Manager oversees a dedicated Patient Service Center (PSC) program, ensuring smooth operations and compliance. The Program Manager ensures performance and talent management, collaborates with cross-functional business partners, and continuously seeks process improvements to enhance quality, program efficiency, and patient care.

Responsibilities:

  • Manage daily program operations, ensuring compliance with policies, procedures and service levels.
  • Supervise, coach, and mentor a team of 3-5 direct reports and 30+ indirect reports, fostering a high-performance culture through consistent leadership development and accountability.
  • Monitor team performance through key performance indicators (KPIs) and metrics, conduct regular performance discussions, set performance goals, and ensure team compliance with policies and healthcare regulations (e.g. HIPAA)
  • Oversee the onboarding of new hires, and identify training needs to enhance ongoing skills and productivity. Collaborate with training team for upskilling.
  • Track program metrics and identify opportunities for improvement. Collaborate with leadership to optimize program efficiency and provide recommendations for workflow improvements and process enhancements.
  • Collaborate internally to develop enhancements and strategies that benefit patients.
  • Respond promptly to inquiries and questions including, but not limited to program design, business rules, operational workflows and program-specific policies to ensure seamless PSC service delivery
  • Assist in developing and delivering program performance to key stakeholders. Foster positive team and cross-functional relationships.
  • Stay informed on industry trends and regulatory updates.
  • Resolve complex issues efficiently and creatively.
  • Up to 15% travel may be required.
  • Other duties as assigned.

Required Qualifications:

  • Bachelor's Degree
  • A minimum of 6 years' experience preferably in contact center or specialty pharmacy operations, patient support, or healthcare/pharma operations.
  • Proven leadership skills with the ability to inspire and motivate a team, while also maintaining accountability.
  • Strong analytical skills preferably with experience with data analytics, reporting, and digital tools used in contact center operations
  • Proven ability to work efficiently in a matrix environment with cross functional teams.
  • Proven oral and written communication skills, learning agility change management experience, and ability to influence without authority.

Preferred Qualifications:

  • Advanced degree in related field
  • Ability to manage deliverables in a fast-paced environment
  • Experience documenting requirements, creating training materials and working directly with end users
  • Proven ability to work efficiently in a matrix environment with cross functional teams.

#Li-Remote

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

If you are under 18 years of age you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent's consent for the background check

Required Skills:

Preferred Skills:

Consulting, Customer Centricity, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Emotional Intelligence, Fact-Based Decision Making, Performance Measurement, Process Improvements, Process Optimization, Quality Services, Technical Credibility, Technical Support

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