Job DescriptionTitle: Program Manager - Business
Duration: 24 Months
Location: Portland, OR (Hybrid)
Job DESCRIPTION
The non-residential Program Manager will manage assigned programs within company's business demand response (DR) segment: Commercial Smart Thermostat and the Multi-family Water Heaters programs. These dynamic programs program play a key role in our flexible load plan in support of Oregon's clean energy future.
The Program Manager role will ensure the on-going success of these programs by continuing to develop and execute the programs' implementation strategy and by managing both the program and vendor performance. Successful applicants will bring DSM business customer program management experience as well as a passion for being a part of the team shaping the future of the company.
RESPONSABILITIES
- Market Knowledge and ProgramAnalysis: Serves as an expert in the target market and provides expertisein analyzing the energy industry market to appropriately position a widerange of programs. Maintains extensive market knowledge through key tradepublications, participation in trade organizations, and meetings/tradeshows. Develops market-driven solutions for business customers.
- Program Strategies: Leadsprojects and workstreams to develop innovative, creative, and costeffective strategies that drive the success of a variety of programs.Ensures the vision and strategy are aligned with corporate strategy andindustry trends. As a recognized authority for small and medium businesscustomer segment, champions features and benefits, while also identifyingthe best uses of company resources for program goals. Implementsstrategies for complex customer and vendor agreements.
- Program Performance andEvaluation: Collaborates with others to track program performance, analyzeeffectiveness, and identify and evaluate enhancements or extensions.Utilizes data-driven insights to make program enhancements andimprovements, including continuous improvements to customer experience,tariff updates, and grid performance. Leads initiatives to enhance programperformance and adapt to the evolving landscape of innovativetechnologies.
- Program Life CycleManagement: Manages the life cycle of programs through the growth,maturity, and decline/discontinue stages. Manages program enhancementdevelopment and implementation while expanding program participation amongcustomers.
- Internal Collaboration: As arecognized authority in program strategies, leads collaboration withstakeholder departments in executing strategies and planning promotions.Collaborates with internal partners for stakeholder reporting, includingregulatory, fiduciary, and grid resource planning and reporting. Developsshared goals and metrics with operational and outreach partners.
- Customer Experience: Leadsthe design and implementation of customer service processes and proceduresto ensure high-quality customer experiences. Implements changes to programand service design to increase customer satisfaction and market adoption.Identifies changes to a wide range of programs to increase customersatisfaction and supports recruitment efforts by providing training andmanaging the participant pipeline. May lead customer-direct support forcustomers who have questions or challenges with programs or toolsassociated with the program.
- Policy Planning andDevelopment: Supports the development of policies, practices, orprocedures related to customer programs and services. Supports regulatoryprocesses and stakeholder engagement on new initiatives, programs, andservices. Contributes to policies and practices that address programcompliance and ensure alignment with regulatory requirements.
- External Relations andCommunication: As a recognized authority on various program elements,represents the company on committees and maintains relations with industryorganizations and trade organizations to ensure the company is at theforefront of marketing opportunities. Oversees vendor performance againstscope, schedule, and budget.
RequirementsREQUIREMENTS
- What would you say is the toppriority for the worker over the first few weeks/months?: Learn internal programs, internal collaboration, ownership of program operations(enrollment, enablement tracking, vendor coordination), build workingrelationships, and support planning and execution of DR programs.
- What do you foresee being thebiggest challenge in this role? Learning internal systems and data flows(DERMS, CIS/AMI data, program tracking, balancing strategic work (programimprovement, analytics) with day-to-day operational tasks and ad-hocissues during DR season.
- Is utilities experiencerequired? (Y/N): Yes, but only working inside a utility or alongside autility as a program implementor.
- Education Requirements(Experience in Lieu of Degree): College (or 8+ years of experience workingwith demand response)
- Certification Requirements(Any Preferences): CAPM Certification preferred.
- How many years of experienceare you looking for?:
- Ideally 5-7 years of relevantexperience in demand response, energy efficiency, distributed energyresources, or program/project management.
Top 3 Must-Haves (Hard and/or Soft Skills):
1. Demand Response Programs Operations experience.
2. Analytical and Data Skills
3. Program/Project Management and Communication
Top 3 Nice-To-Haves (Hard and/or Soft Skills)
1. Experience with smart thermostat or water heater device based programs.
2. Familiarity with DERMS platforms
3. Familiarity with utility energy landscape