Learning Development Program Manager Jobs in Concord, CA

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits - Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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JOB SUMMARY

AAA Mountain West Group is seeking a strategic and innovative Senior Organizational Development (SOD) Manager to design and deliver transformational leadership experiences. In this high-impact role, you will act as the expert architect for initiatives that build core capabilities for our people leaders. Moving beyond traditional program management, you will serve as a thought leader and trusted advisor to HR leadership and business executives, diagnosing capability gaps and co-creating solutions that drive measurable business results. You will balance long-term strategic thinking with operational excellence to execute leadership assessments, executive coaching, and curated development at scale.

NOTE: This role is hybrid and requires 3 days a week onsite in our Walnut Creek, CA office.

ESSENTIAL FUNCTIONS

• Strategic Needs Analysis & Diagnosis

  • Collaborate with senior leaders to translate core competencies into measurable capabilities.

  • Design engaging learning experiences and development solutions that address organizational needs and align with AAA MWG's strategic priorities.

  • Implement measurement strategies aligned with key people metrics.

  • Establish a feedback loop to capture the "voice of the executive," ensuring continuous evolution of the L&D/OD roadmap.

  • Identify and leverage modern tools, including GenAI and hybrid training applications, to accelerate learning outcomes in a modern work environment.

• Leadership & Executive Development

  • (Strategically develop high-potential and current senior leaders through tailored programs, executive coaching, and focused interventions aimed at enhancing leadership competencies, strategic thinking, decision-making, and overall organizational impact.

  • Lead the administration and debriefing of 360-degree feedback and psychometric assessment tools; helping evolve the enterprise executive coaching program and set high standards for leadership engagement.

  • Design and facilitate leadership experiences, including workshops, "in-the-flow" learning, and virtual formats ensuring content is practical, high-touch, and tailored for a senior audience.

• Program Delivery & Professional Growth

  • Deliver engaging and effective group sessions, workshops, and training programs, both in-person and virtual.

  • Collaborate with the team with the creation of training and learning experiences focused on professional and career development for individual contributors.

  • Lead collaborative teams and manage external vendors to deliver solutions; championing a "leaders as teachers" culture, empowering executives to model the behaviors that inspire change across the organization.

KNOWLEDGE / SKILLS / ABILITIES

• Strategic Expertise: Proven ability to build deep business acumen and use industry trends/research to design leadership experiences that achieve tangible ROI.

• Coaching & Assessment Proficiency: Experience utilizing psychometric tools and 360-degree assessments to drive leader self-awareness. Professional Coaching Certification (e.g., ICF) is a significant plus.

• Instructional Design & Facilitation: Expert understanding of adult learning principles with a track record of facilitating high-stakes sessions for VP+ audiences.

• Stakeholder Management: Exceptional relationship-building skills, with the presence and credibility to influence and advise senior executive leadership.

• Project Management: Demonstrated ability to manage the full lifecycle of complex OD initiatives, from initial conception through to launch and evaluation.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Qualifications

  • Bachelor's Degree in a related field

  • 8+ years of experience building and scaling leadership and organizational development programs within complex environments.

  • Or High School diploma and 12 years of experience building and scaling leadership and organizational development programs within complex environments.

  • Or combination of education and experience

• Preferred Qualifications

  • Master's in Organizational Development, I/O Psychology, or Human Resources

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