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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
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Infographic showing various Learning Development In Hospitality job openings in New York as of June 2026, with employment types broken down into 1% Internship, 84% Full Time, 13% Part Time, and 2% Temporary. Highlights an 95% In-person, 2% Hybrid, and 3% Remote job distribution.
Learning & Development Specialist

Learning & Development Specialist

Essen Medical Associates

Bronx, NY

$64K - $65K/yr

Full-time

Posted 19 days ago

Essen Health Care rating

3.8

Company rating: 3.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.


Job Summary: The Learning & Development Specialist in partnership with the Senior Director, Talent and Learning and Development and business partners will support the Learning and Organizational Development of all Essen team members (clinical and non-clinical) and be responsible for assessing the need, designing, developing, implementing, facilitating and evaluating diverse learning programs.


Assess: Learning needs, design, develop, implement, facilitate and evaluate inclusive trainings and organizational development materials—such as participant guides, manuals, workbooks, presentations, surveys, assessments, videos, hybrid, live in-person and webinar demonstrations—which accommodate diverse learning needs and styles.

-Evaluate and Enhance: Analyze the effectiveness of learning initiatives using data-driven metrics and adjust programs to optimize   outcomes.

-Collaborate: Collaborate with various departments and stakeholders at Essen to identify key areas for development with targeted training   programs that support our company's strategic goals.

-Demonstrate: Investigate and learn new applications and technologies to develop training programs that leads to educational growth of   Essen employees.

-Organize and maintain training logistics, locations, and equipment.

-Work with Management to help track weekly compliance and maintain logs, records, and results of training.

-Promote positive company culture: Building friendly working relationships amongst staff, welcoming New Joiners, and assisting in   coordinating and participating in team-building activities.

Salary: $64,350-$65,000


-Associates and/or Bachelor’s degree

-Minimum 1-2 years corporate Training/Teaching experience

-Health Care experience

-Experience with EMR systems(e.g. eCW, Epic, etc.)

-Proficient in Microsoft 365 Office (PowerPoint, Excel, Word, Outlook, Teams, etc.)

-Familiarity with online training tools (LMS) is a Training module Platform

-Strong written and verbal communication skills (Facilitation/Public speaking)

-Knowledge of best teaching/training/compliance practices

-Strong teamwork and collaborative skills

-Good organizational and time management skills


Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically-diverse population.

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