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Learning Development In Hospitality Jobs in New York

Empowered Hospitality

Senior HR Director

New York, NY · On-site

$150K - $190K/yr

Generating and sharing insights and solutions to magnify the impact of HR in hospitality ... Leading high-impact internal initiatives such as knowledge management, learning & development, etc.

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
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Infographic showing various Learning Development In Hospitality job openings in New York as of June 2026, with employment types broken down into 1% Internship, 84% Full Time, 13% Part Time, and 2% Temporary. Highlights an 95% In-person, 2% Hybrid, and 3% Remote job distribution.
Learning & Development (L&D) Generalist (17103-2)

Learning & Development (L&D) Generalist (17103-2)

JND Inc.

Englewood Cliffs, NJ • On-site

$35 - $39/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

  • Job Title: Learning & Development (L&D) Generalist
  • Job Type: Full-time, Hourly
  • Bachelor's degree in Learning & Development, Human Resources, or a related field.
  • 2-4 years of experience in Learning & Development with project coordination experience.

Location
  • 700 Sylvan Ave, Englewood Cliffs, NJ

Benefits
  • Medical Insurance (Health, Dental & Vision)
  • Paid Time Off
  • 401K
  • H1B/Green Card Sponsorship for qualified employee
  • Hands-on experience at global industry leader Samsung
  • Opportunities for career advancement

Compensation
$35-39/hr
Top Skills
  • L&D Program Development & Instructional Design
  • Leadership & Soft Skills Training Development
  • LMS Administration (Cornerstone) & Program Support

Summary
We are seeking a Learning & Development (L&D) Generalist to support enterprise learning initiatives with a strong focus on program development, instructional design, and leadership/soft skills training. This role will partner closely with the Talent & Leadership Development team to design, enhance, and deliver impactful learning programs for employees and emerging leaders.
The ideal candidate is a hands-on L&D professional who can translate learning needs into structured programs, create engaging training content, and support execution through LMS administration and cross-functional collaboration.
Responsibilities
  • Design and develop learning programs focused on leadership development and soft skills
  • Translate training needs analysis and feedback into structured learning solutions
  • Create and enhance training materials including presentations, job aids, and learning resources
  • Review and improve existing training content for clarity and effectiveness
  • Manage LMS (Cornerstone) activities including course setup, registrations, and communications
  • Support program operations including scheduling, coordination, and learner engagement
  • Analyze learning feedback, evaluations, and survey data quarterly to recommend improvements
  • Support expansion of learning programs for individual contributors and leadership development
  • Facilitate portions of onboarding and other training sessions as needed
  • Collaborate with L&D Program Managers, Instructional Design team, and HR stakeholders

Qualifications:
  • Bachelor's degree in Learning & Development, Human Resources, or a related field
  • 2-4 years of experience in Learning & Development with program or project coordination
  • Experience developing training content and learning materials (instructional design)
  • Familiarity with LMS platforms (Cornerstone preferred)
  • Strong communication, organization, and collaboration skills
  • Experience supporting leadership development or soft skills training programs
  • Ability to interpret learning data and provide actionable insights
  • Experience facilitating training sessions or onboarding programs preferred
  • Exposure to eLearning tools or content creation platforms is a plus

Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!
Our vision is 'We Want to See You Grow' to become the industry leader for both employee and company.
For more information about JND, please visit www.jndsolutions.com
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