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Learning Development In Hospitality Jobs in New York

DIG INN

Learning & Development Associate

Manhattan, NY

$85K - $88K/yr

LEARNING & DEVELOPMENT ASSOCIATE ABOUT THE ROLE: At Dig Inn, learning happens everywhere--from a ... Experience working in or closely supporting a restaurant, food service, culinary, hospitality, or ...

FreshDirect

Learning & Development Manager

Bronx, NY

Bachelor's degree in Human Resources, Learning & Development, Organizational Development, Education ... Business Administration, or a related field, or equivalent experience. * 5+ years of progressive ...

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FreshDirect

Learning & Development Manager

Bronx, NY · On-site

$100K - $125K/yr

Bachelor's degree in Human Resources, Learning & Development, Organizational Development, Education ... Business Administration, or a related field, or equivalent experience. * 5+ years of progressive ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a learning and development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What skills do you develop in learning development in hospitality?

Learning development professionals in hospitality develop skills such as instructional design, training delivery, communication, and customer service. They also gain knowledge of hospitality operations, use of training tools and technology, and often pursue certifications like Certified Hospitality Trainer (CHT) to enhance their expertise.

What are the typical challenges faced by learning and development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.

What are popular job titles related to Learning Development In Hospitality jobs in New York?

For Learning Development In Hospitality jobs in New York, the most frequently searched job titles are:

What job categories do people searching Learning Development In Hospitality jobs in New York look for?

The top searched job categories for Learning Development In Hospitality jobs in New York are:

What cities in New York are hiring for Learning Development In Hospitality jobs?

Cities in New York with the most Learning Development In Hospitality job openings:

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Infographic showing various Learning Development In Hospitality job openings in New York as of August 2026, with employment types broken down into 2% Internship, 87% Full Time, and 11% Part Time. Highlights an 98% In-person, and 2% Hybrid job distribution.

Learning & Development Manager - Hospitality

Tishman Speyer

Manhattan, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Tishman Speyer rating

5.1

Company rating: 5.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

198th of 204 rated real estate companies

Job description

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer's diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers' evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt's OpernTurm and TaunusTurm.
Summary of the Position:
The Learning and Development Manager is responsible for overseeing, developing, and rolling out best-in-class hospitality training to our Property Management teams. In this role you will lead the Learning and Development initiatives across the U.S. portfolio with the goal of elevating the hospitality experience for our customers. This role will also lead the development, implementation, and continuous evolution of Tishman Speyer's hospitality culture and service standards, ensuring a consistent, first-class customer experience across the portfolio. Working closely with Property Management leadership, the Learning and Development Manager will embed hospitality principles into daily operations, employee development, and customer interactions. This position will report directly to the Senior Director of Property Management.
Key Responsibilities
  • Lead the development, implementation, and continuous evolution of Tishman Speyer's Hospitality Standards, ensuring they reflect the firm's commitment to delivering a consistent, first-class customer experience across the portfolio.
  • Oversee the implementation and execution of Tishman Speyer's hospitality Learning and Development program for new and existing employees during onboarding and on an ongoing basis.
  • Work across various departments to get employees up to speed in both their specific verticals and Tishman Speyer's broader hospitality initiatives.
  • Partner with Property Management leadership to evaluate and enhance the end-to-end customer experience across all properties.
  • Identify opportunities to elevate customer satisfaction through targeted learning initiatives and operational best practices.
  • Ensure hospitality standards are consistently reflected across all customer touchpoints, including arrivals, customer communications, amenity spaces, tours, onboarding experiences, meetings, and events.
  • Develop and deliver service recovery training that equips employees to confidently resolve customer concerns while strengthening customer relationships and protecting the Tishman Speyer brand.
  • Partner with Property Management leadership to develop hospitality-focused leadership programs that strengthen coaching, employee engagement, accountability, and recognition.
  • Partner with Human Capital Management (HCM) to develop and sustain an effective employee engagement program.
  • Partner with HCM to track statistics, metrics, and ROI, and create additional learning and performance metrics as required to evaluate program effectiveness and business impact.
  • Produce, compile, and evaluate pre- and post-course data to measure learning quality, participation, satisfaction, performance, and business impact.
  • Conduct onsite observations, hospitality assessments, and coaching sessions to reinforce hospitality behaviors, identify best practices, and provide real-time feedback to property management teams.
  • Assess the customer journey to identify opportunities to improve consistency, eliminate friction points, and create memorable customer experiences.
  • Lead hospitality readiness and training efforts for new property acquisitions, developments, management transitions, and major customer experience initiatives.
  • Design and generate data reporting, information, and documentation to support learning and development initiatives.
  • Develop and recommend alternative training methods and delivery approaches to meet evolving business needs.
  • Manage staff support for training center operations, including classroom setup and breakdown, material preparation, scheduling, inventory ordering, and resource allocation.
  • Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs.
  • Attend monthly property meetings to stay connected to operational needs and gather feedback from management and employees to enhance training programs.
  • Work with third-party vendors and partners on training and development efforts as required.
  • Analyze customer satisfaction metrics, mystery shopping results, customer feedback, service response metrics, and operational trends to develop targeted learning initiatives and measure program effectiveness.

About You:
Qualifications:
  • Bachelor's degree is required and a focus in hospitality, human resources or relevant field is preferred.
  • Minimum of 5 years of learning and development experience, preferably within the hospitality industry.
  • Excellent planning, time management, communication, decision making, presentation, organization and interpersonal skills.
  • Possess outstanding communication and interpersonal skills to articulate effectively and maintain a professional relationship with a diverse workforce.
  • Strong Microsoft Office, Word, Excel, Outlook, and PowerPoint skillset.
  • Ability to effectively communicate in English, in both oral and written forms.
  • Ability and willingness to travel extensively throughout the U.S. portfolio, with travel expected to comprise approximately 30-40% of the role.

Critical Competencies for Success:
  • Strong capabilities in public speaking, facilitation and communication skills to be leveraged in small and large group settings.
  • Ability to present and facilitate effectively to multifaceted audiences and debrief experiential learning processes.
  • Ability to develop and maintain relationships of trust and confidence at all levels of the enterprise from line to executive level.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
  • Possess knowledge of adult learning theories and methodologies with the ability to apply them in learning/leadership/technology and change management.
  • Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data-driven tools, to improve efficiency, enhance decision-making, and drive innovation.

The base compensation range for this role is $95,000 to $125,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.
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#TishmanSpeyer
Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Please click here to review all EEO policies, notices, and relevant posters.
Please click here to review E-Verify Information.
Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to RecruitingAccommodations@tishmanspeyer.com

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